Dylan Hammond

very disappointed in Toyota Corporation supply chain management had to wait 6 months for replacement parts for a recall management had to wait 6 months for replacement parts for a recall More

by STEVEREST Verified Customer Verified Customer

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Service did not answer their phone or call back after I left a message. This happened twice last Monday. On the 3rd call I had to insist the receptionist find someone to take the call. left a message. This happened twice last Monday. On the 3rd call I had to insist the receptionist find someone to take the call. More

by P22KOVACH Verified Customer Verified Customer

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I was pleased that Fort's helped me out by picking up my vehicle and then delivering it to my house when the work was completed. I had never depended on this service in the past and Fort's came though for vehicle and then delivering it to my house when the work was completed. I had never depended on this service in the past and Fort's came though for me when I had conflicts. More

by za.merlot Verified Customer Verified Customer

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Excellent employees who are most helpful, knowledgeable, and respectful. They are informative without being pushy. Completely trust the service department for honesty and skill. and respectful. They are informative without being pushy. Completely trust the service department for honesty and skill. More

by stomsovic Verified Customer Verified Customer

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Excellent dealership for service since moving here two years ago. Dylan is very personal & professional! years ago. Dylan is very personal & professional! More

by dmac804 Verified Customer Verified Customer

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I’ve always had good experience in the past. I don’t know what changed. Eric, the service manager has changed his disposition entirely and was very unkind because he doesn’t like to work with ou I don’t know what changed. Eric, the service manager has changed his disposition entirely and was very unkind because he doesn’t like to work with our warranty company. I was there for engine work that the company did cover and I had to send it back four times to have it corrected. But what he wanted to talk about was, not the bad work done, but about a headlight they didn’t cover from my last repair. He said they gave me a loaner and they were losing money on it the whole time my engine was being repaired. I didn’t really need the loaner. I just accepted it because they offered. I didn’t ask for it they offered, and he was holding that against me. Before he asked me to pay $200 for repair my warranty company didn’t cover. I agreed but asked to do it the following week after I paid for the deductible on the engine. ***Even though when I dropped off my car, I ticked the box that said do not do repairs on my car if the amount exceeded $100. They did it anyway on my headlight. And Eric said Dillon should have handled it better but they are holding me accountable for their work and the warranty companies decision. They said they will never again help out anyone who has Total Warranty. I was threatened many times when I had to keep bringing my car back for repair over and over again. Wrong bumper alignment. Missing bolts and screws to hold the bumper on. Eric threatened to put my old headlight back in. Cory the mechanic kind at first and understanding and pleaded with me not to take my car to any other Toyota in the area and said I would get terrible service. But he was insulted when I asked for complete assurance they would not put my old light back in and he said I was talking myself out of them completing the work on the engine correctly and threatened to have me leave as it was. Eric said that there was no one else I could talk to that the was the top authority so I had to call Toyota and I haven’t had any luck talking to anyone there who really cares what we went through. I’m waiting to see if the $4000 worth of engine work they did holds up. (Total Warranty covered that) Cory’s apprentice did the work… Cory admitted that was done terribly and he didn’t completely oversee all his work. They left my car in pieces and with missing bolts and I have no trust that the engine work they did will hold up. And it will need to prove to holds up before I give them one penny. Thanks Toyota I no longer want your vehicle and no longer want your service from anywhere More

by A H Verified Customer Verified Customer

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Dylan has always been very easy to work with. On my last visit, he did a great job explaining everything and making it as easy as a process for me as possible, which I appreciate. On my last visit, he did a great job explaining everything and making it as easy as a process for me as possible, which I appreciate. More

by jen36 Verified Customer Verified Customer

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Dylan did a great job explaining everything before and after the service. Very professional and pleasant. after the service. Very professional and pleasant. More

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Quick, courteous service with a full explanation of the visit - easy in and out location visit - easy in and out location More

by jtolliver2 Verified Customer Verified Customer

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I was blown away by the video of the car inspection texted to me even before the car was ready for me to take so I could see that the inspection happened. Great tech and great service manager! I go to texted to me even before the car was ready for me to take so I could see that the inspection happened. Great tech and great service manager! I go to this dealer even though it is not the closest to my house because it has always been better at everything! More

by kentrutan Verified Customer Verified Customer

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