Dylan Hammond

Excellent dealership for service since moving here two years ago. Dylan is very personal & professional! years ago. Dylan is very personal & professional! More

by dmac804 Verified Customer Verified Customer

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I’ve always had good experience in the past. I don’t know what changed. Eric, the service manager has changed his disposition entirely and was very unkind because he doesn’t like to work with ou I don’t know what changed. Eric, the service manager has changed his disposition entirely and was very unkind because he doesn’t like to work with our warranty company. I was there for engine work that the company did cover and I had to send it back four times to have it corrected. But what he wanted to talk about was, not the bad work done, but about a headlight they didn’t cover from my last repair. He said they gave me a loaner and they were losing money on it the whole time my engine was being repaired. I didn’t really need the loaner. I just accepted it because they offered. I didn’t ask for it they offered, and he was holding that against me. Before he asked me to pay $200 for repair my warranty company didn’t cover. I agreed but asked to do it the following week after I paid for the deductible on the engine. ***Even though when I dropped off my car, I ticked the box that said do not do repairs on my car if the amount exceeded $100. They did it anyway on my headlight. And Eric said Dillon should have handled it better but they are holding me accountable for their work and the warranty companies decision. They said they will never again help out anyone who has Total Warranty. I was threatened many times when I had to keep bringing my car back for repair over and over again. Wrong bumper alignment. Missing bolts and screws to hold the bumper on. Eric threatened to put my old headlight back in. Cory the mechanic kind at first and understanding and pleaded with me not to take my car to any other Toyota in the area and said I would get terrible service. But he was insulted when I asked for complete assurance they would not put my old light back in and he said I was talking myself out of them completing the work on the engine correctly and threatened to have me leave as it was. Eric said that there was no one else I could talk to that the was the top authority so I had to call Toyota and I haven’t had any luck talking to anyone there who really cares what we went through. I’m waiting to see if the $4000 worth of engine work they did holds up. (Total Warranty covered that) Cory’s apprentice did the work… Cory admitted that was done terribly and he didn’t completely oversee all his work. They left my car in pieces and with missing bolts and I have no trust that the engine work they did will hold up. And it will need to prove to holds up before I give them one penny. Thanks Toyota I no longer want your vehicle and no longer want your service from anywhere More

by A H Verified Customer Verified Customer

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Dylan has always been very easy to work with. On my last visit, he did a great job explaining everything and making it as easy as a process for me as possible, which I appreciate. On my last visit, he did a great job explaining everything and making it as easy as a process for me as possible, which I appreciate. More

by jen36 Verified Customer Verified Customer

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Dylan did a great job explaining everything before and after the service. Very professional and pleasant. after the service. Very professional and pleasant. More

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Quick, courteous service with a full explanation of the visit - easy in and out location visit - easy in and out location More

by jtolliver2 Verified Customer Verified Customer

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I was blown away by the video of the car inspection texted to me even before the car was ready for me to take so I could see that the inspection happened. Great tech and great service manager! I go to texted to me even before the car was ready for me to take so I could see that the inspection happened. Great tech and great service manager! I go to this dealer even though it is not the closest to my house because it has always been better at everything! More

by kentrutan Verified Customer Verified Customer

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Communication was excellent. Information was given to help make decisions but without pressure. All maintenance was done in a timely manner. Information was given to help make decisions but without pressure. All maintenance was done in a timely manner. More

by sarah.litwiller Verified Customer Verified Customer

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I’ve always gotten great service here at Fort’s. Dylan is friendly and welcoming from the moment I pull in till the moment my car is done. He always takes the time to explain any questions I may hav Dylan is friendly and welcoming from the moment I pull in till the moment my car is done. He always takes the time to explain any questions I may have and provides me with all the options available. I look forward to scheduling any future service needs we may have with Dylan bc I know how smoothly they will go. Thank you Dylan for the great service! More

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Always have had great service here. They get me in and out in no time. Dylan is a great advisor! He is always very helpful and makes it an overall great experience every time I come int They get me in and out in no time. Dylan is a great advisor! He is always very helpful and makes it an overall great experience every time I come into the dealer for service. More

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I have always brought my vehicles into Fort's Toyota for service. I have purchased my last 5 vehicles from Fort's Toyota. If I wasn't happy...I would not keep coming back. service. I have purchased my last 5 vehicles from Fort's Toyota. If I wasn't happy...I would not keep coming back. More

by Frodo Verified Customer Verified Customer

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