Duane Harris

Mac Haik Tuay. A job big or small they will choke on them all. I have waited over 2.5 weeks to write this review in hopes that they would reach out to me. They were A job big or small they will choke on them all. I have waited over 2.5 weeks to write this review in hopes that they would reach out to me. They were nice enough to copy me on the email that was sent all the way to the GM Duane Harris and everybody that had been involved. I called a week after the Mac Haik representative sent the email as I hadn’t gotten a response from anyone. At that time I was told that they changed to Microsoft 365 and lost all their emails. So I then gave them another week and a half and still nothing. Honesty, integrity, and customer service is not something that Harris’s dealership cares about. I brought our truck in and was told it would take at least 2-3 days for diagnostic tests. Almost 2 weeks later I was told it would be ready by Thursday afternoon with the latest being Friday at noon. At that time I asked if our warranty covers a rental, which it supposedly does, but was told that I would have to go get a rental from enterprise or another rental company. When I asked for clarification about our warranty in regards to a rental, I couldn’t even get a response (this was through text messages). Thankfully 90% of the conversation is on text. I tried figuring out what time to be there and couldn’t get a response (through texts) Nothing until I finally called and got a response that it now was going to be ready at 2 on Friday with 3 being the latest. I showed up 1:30 and let the service advisor know that I was there and ready for it whenever they were finished with it. Finally around 3:30, I asked to talk to someone as nothing had been communicated with me. The service foreman Charlie Tincher came to talk to me and let me know that they just now got to it. He asked who told you that it was ready to be picked up. I pointed to the service advisor and said he told me it was going to be ready yesterday or today at noon at the latest, then it changed to 2 then to 3. I was then informed that they had 40 other vehicles ahead of me today. After 2 weeks it is still sitting behind 40 other vehicles? Well we have been waiting for a long time on a part. So I look again over to the service advisor and he stated that the part came in a long time ago. It was weird that this lack of communication and coordination is taking place in the actual lobby. If I would have seen this happening to someone else when I was dropping off the truck I would have turned around and walked out. Needless to say, the truck still hasn’t been fixed. Thank goodness they allowed me to have my truck back so that I wouldn’t have to cancel my scheduled events that weekend. All I can say is, if you want honesty, integrity, and customer service you should take your vehicle anywhere but there. They didn’t even try to address this sub par performance when given the opportunity. That speaks volumes!! More

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I would give them a lower rating if it was available. We tried to buy a new car - Lincoln Aviator - at Mac Haik. They could not find what we wanted, so North Park Lincoln found our car we and we bought We tried to buy a new car - Lincoln Aviator - at Mac Haik. They could not find what we wanted, so North Park Lincoln found our car we and we bought it. We also bought a national service contract. For the "first" service on our new vehicle, we took the car to Mac Haik. On the day to be picked up, an employee smashed the front end of the car (we were told by a third party) in their parking lot when taking it to the car wash. There was considerable damage done to our car. Thirty-three days later we finally picked up our car. There were many issues to get to this point, but supposedly the dealership was reimbursed for their expenses (by the third party), but we now have a car worth considerably less in trade-in value. More

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James was amazing! Got the repairs done! Cost was better than expected! I'll definitely be back. Got the repairs done! Cost was better than expected! I'll definitely be back. More

by emailsharonlewis Verified Customer Verified Customer

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Mac Haik is wonderful. Absolutely love this dealership. It will always be home for my vehicle. Absolutely love this dealership. It will always be home for my vehicle. More

by CHAIMEBREAUX Verified Customer Verified Customer

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Everyone is friendly and professional. Chris did a great job in diagnosing the problem and getting the part to fix it. Chris did a great job in diagnosing the problem and getting the part to fix it. More

by LVOLEE13 Verified Customer Verified Customer

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The dealership was welcoming, staff was great, from the test drive to discussing the price and the financing, everything was nice and easy. test drive to discussing the price and the financing, everything was nice and easy. More

by 11ELOYGARZA Verified Customer Verified Customer

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I have been consistently impressed with Mac Haik Ford. My experience in the parts department made me feel comfortable enough to try them for everything else also. I have now performed service as well as p My experience in the parts department made me feel comfortable enough to try them for everything else also. I have now performed service as well as purchased a vehicle. An A Plus every time. More

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Shay did an outstanding job as usual. Shay is just one of the reasons that all of my auto business goes to Mac Haik Shay is just one of the reasons that all of my auto business goes to Mac Haik More

by DBARROW2 Verified Customer Verified Customer

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Great dealership, only one I’ve used in 19 years. Very professional and knowledgeable staff. Very professional and knowledgeable staff. More

by ARMYAIMS Verified Customer Verified Customer

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Great help, understood what we need it and went right to the point, no unnecessary up sales. It was a great process. the point, no unnecessary up sales. It was a great process. More

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