Drew Young

Friendly, reliable, prompt, excellent work, services explained very well. I would highly recommend Merchants service department explained very well. I would highly recommend Merchants service department More

by rlutsk Verified Customer Verified Customer

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Always a great experience when I got to merchants. Exceptional service on my car in a timely manner. Exceptional service on my car in a timely manner. More

by Stephb Verified Customer Verified Customer

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They are excellent in customer service And my sales person was the best thank Lisa !! person was the best thank Lisa !! More

by rbc03773 Verified Customer Verified Customer

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Every one was very helpful treading us lik good fit us in a car that fit us perfectly a car that fit us perfectly More

by michellepouliot1 Verified Customer Verified Customer

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My car was washed and vacumed when I picked it up. It was ready before I expected .Well done. It was ready before I expected .Well done. More

by kennethwells91 Verified Customer Verified Customer

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Good afternoon, I bought a van with 32 miles thinking it was a loyal and credible store, today the seller doesn't even serve me a car that was supposed to have practically no noise, I'm having problems afte was a loyal and credible store, today the seller doesn't even serve me a car that was supposed to have practically no noise, I'm having problems after a week of use More

by alexandrewagner2020 Verified Customer Verified Customer

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Great service, got in my car in right away for inspection! I would highly recommend the service. inspection! I would highly recommend the service. More

by ALYSSARAMIREZ Verified Customer Verified Customer

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I liked the way the service writer took all my information and how kind and courteous he was and the timely manner he told me the vehicle was going to be finished and the phone call when the vehic information and how kind and courteous he was and the timely manner he told me the vehicle was going to be finished and the phone call when the vehicle was finished they did an awesome job thank you so much More

by jimmytexiera9.jst Verified Customer Verified Customer

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Excellent service work completed on time and answered all of our questions Service advisor was especially helpful of our questions Service advisor was especially helpful More

by rmac5290 Verified Customer Verified Customer

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I truly was not as satisfied with Merchants as I was hoping I would be! I thought the amount of pushing that occurred during our time looking for a vehicle was very unprofessional. We were made to feel hoping I would be! I thought the amount of pushing that occurred during our time looking for a vehicle was very unprofessional. We were made to feel like we had no choice to go with the vehicle we did, and it was over our budget that we reminded him about several times. Not only was there issues with the car within an hour of us taking it home, but they weren't in a rush to get it fixed, but as soon as it was called several times to get the loaner car back. They were aware of my work hours from the beginning and with me getting out of work at 6 pm just about every day it'd be difficult to get it back before 6 pm. I did my best and wasn't able to get there until the next day at 5:45, & was called again a few times while I was at work where they know I'm not able to use my cell phone. Overall I think they're too pushy & care more about what's going in their pocket then what we're spending from ours, hard earned money & your family's safety. Very disappointed and once we're finished paying off this car we will absolutely not be returning here for our next family vehicle or for my fiances car next month when he's ready to buy. The entire situation and the way we were talked to/treated when we ATTEMPTED to return the vehicle, well within the proper return time, has rubbed me the wayyy wrong way! I will not be recommending!! More

by krystal.kula Verified Customer Verified Customer

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