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Drew Woods
Drew Woods at Hodges Mazda
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Drew Woods

Used Car Manager

Hodges Mazda

10681 Philips Hwy
Jacksonville, FL 32256

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4.9
53 Reviews
4.9

53 Reviews

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53 Reviews of Drew Woods

September 01, 2024

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Employee Rating

The customer service is beyond excellent. I have leased 4 cars and purchased 3. Thank you! More

by JONSEYKC
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: David Hodges, Dan Hodges, Rodney Cunanan , Brian aka Cheif

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August 15, 2024

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Ethan and the entire team went above and beyond to ensure we had a great experience! More

by RICKYAMYH
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Carmine Francese, Dan Hodges, Vincent Rafael, Matthew Tudor, Rodney Cunanan, Ethan Howell, Thomas Maierhoffer

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August 14, 2024

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Very Courteous and Professional Staff, Thorough On Point Service. Thank you again Hodges Mazda Team! More

by MILLS_PVS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Tudor, Rodney Cunanan, Thomas Maierhoffer , Richard Smith, Gage

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August 03, 2024

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Hodges never fails to provide excellent service to me and my family. We are on our 6th consecutive Mazda from Hodges and can’t imagine entrusting our vehicular needs to anyone else! More

by BENJAMIN.WOOTEN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clayton Rutt, Vincent Rafael, Matthew Tudor, Rodney Cunanan, Cody Risner, Chris Bozeman, Darren Mathews, Robert D'amelio, Thomas Maierhoffer , Travis Barefoot

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July 30, 2024

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The whole team at Hodges Mazda was so helpful in getting me a car! From Chief and Drew to Chris and Jack - customer service was unmatched. I'll definitely be back and will be sending everyone I know there. More

by Alisha Brown
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian "Chief" Hartwick, Chris Bozeman

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July 23, 2024

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Very professional, honest, and covered the electronics completely. Enjoyed the selection in colors and levels. Good job!!! More

by JOHNAVEDISIAN60
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Recommend Dealer
Yes
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July 13, 2024

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Austin did a quality job. I had no problem with him. the paperwork on the offer for the trade was overly complicated and should be laid out in a more simple manner. it is done More

by EAB1217
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Powell

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June 03, 2024

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Overall great experience, Andrea was a pleasure to work with and Darren was very cooperative and understanding of what my goal was with the process. I enjoyed the comfort of the facility and the ease of ge More

by J.RHAWKINS8
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrea Crosby, Darren Mathews

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June 01, 2024

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Gage did a great job and was very professional and courteous. Good communication and follow up. He is a great asset to the dealership. More

by Greg
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Recommend Dealer
Yes

Other Employees Tagged: David Hodges, Carmine Francese, Dan Hodges, Chuck Sale, Vincent Rafael, Matthew Tudor, Brian "Chief" Hartwick, Thomas Maierhoffer , Ryan Blawn, Carl Grosso

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May 31, 2024

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This dealership committed fraud. They forged my signature on a page issuing consent for waste removal services. However, I am not on any of their cameras, assigning the documents so More

by usgrudavi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: David Hodges, Carmine Francese, Dan Hodges, Vincent Rafael, Matthew Tudor, Rodney Cunanan

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May 31, 2024

Hodges Mazda responded

Mr. Pollare, You posting that we forged your signature is simply not true. You signed and paid for the work done to your vehicle the night you picked it up and had no issues. Two days later you called in having an issue with being charged for an item that you believed was covered under warranty (even though it wasn't) and we refunded it to you as a sign of good faith. Then another two days later you took issue with having been charged for anything at all even though you knowingly agreed to the services and their prices before they were performed. Upon your request, I provided copies of the signed documents going over all the charges including the shop supply charge which we disclose very transparently. You admitted on our recorded phone call that you reviewed the documents and that was in fact your signature on two separate lines. After stating this and being asked what you are trying to accomplish, you then back-pedaled and stated that it was not your signature on second thought. This immediate contradiction over something so easily identifiable as a signature was concerning and revealed your intentions. Posting online that we "committed fraud" is a blatant lie, unprofessional, and inflammatory. My staff and I were very professional, courteous, and generous with you; however, it seems no good deed goes unpunished. -Thomas Maierhoffer

May 31, 2024

usgrudavi responded

Conveniently, this dealership had no video evidence of a signature. All I requested, was the 65 I paid for waste removal. I agreed to paying for an alignment of 194 because I had agreed to such prices via a text message. Therefore, this dealership continues to lie because they had no video evidence proving that the signature was mine and cannot provide any real concrete evidence proving it. They also refused to refund, the fee of $65 which would have been a sign of real good faith. This dealership is extremely shady in their practices if they cannot provide camera footage of actual events happening. Very unprofessional and the staff here stand behind their LACK OF PROOF. Additionally, I had to call at 5 PM to see where my car was even though it had been finished at 11. No one bothered to call and let me know that the car was complete. It’s like everyone that works here is new on the job and do not know the proper ways to deal with customers.

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