Rodney Cunanan
Rodney Cunanan at Hodges Mazda
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Rodney Cunanan

Service Manager

Hodges Mazda

10681 Phillips Hwy
Jacksonville, FL 32256

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4.7
189 Reviews
4.7

189 Reviews

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189 Reviews of Rodney Cunanan

May 31, 2024

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Employee Rating

Satisfied with the service and repairs work done on the car . Will see you again More

by SAMIRPARIKH65
Recommend Dealer
Yes

May 31, 2024

Dealership Rating
Employee Rating

This dealership committed fraud. They forged my signature on a page issuing consent for waste removal services. However, I am not on any of their cameras, assigning the documents so More

by usgrudavi
Service Price Transparency
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Recommend Dealer
No
May 31, 2024

Hodges Mazda responded

Mr. Pollare, You posting that we forged your signature is simply not true. You signed and paid for the work done to your vehicle the night you picked it up and had no issues. Two days later you called in having an issue with being charged for an item that you believed was covered under warranty (even though it wasn't) and we refunded it to you as a sign of good faith. Then another two days later you took issue with having been charged for anything at all even though you knowingly agreed to the services and their prices before they were performed. Upon your request, I provided copies of the signed documents going over all the charges including the shop supply charge which we disclose very transparently. You admitted on our recorded phone call that you reviewed the documents and that was in fact your signature on two separate lines. After stating this and being asked what you are trying to accomplish, you then back-pedaled and stated that it was not your signature on second thought. This immediate contradiction over something so easily identifiable as a signature was concerning and revealed your intentions. Posting online that we "committed fraud" is a blatant lie, unprofessional, and inflammatory. My staff and I were very professional, courteous, and generous with you; however, it seems no good deed goes unpunished. -Thomas Maierhoffer

May 31, 2024

usgrudavi responded

Conveniently, this dealership had no video evidence of a signature. All I requested, was the 65 I paid for waste removal. I agreed to paying for an alignment of 194 because I had agreed to such prices via a text message. Therefore, this dealership continues to lie because they had no video evidence proving that the signature was mine and cannot provide any real concrete evidence proving it. They also refused to refund, the fee of $65 which would have been a sign of real good faith. This dealership is extremely shady in their practices if they cannot provide camera footage of actual events happening. Very unprofessional and the staff here stand behind their LACK OF PROOF. Additionally, I had to call at 5 PM to see where my car was even though it had been finished at 11. No one bothered to call and let me know that the car was complete. It’s like everyone that works here is new on the job and do not know the proper ways to deal with customers.

May 30, 2024

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Employee Rating

Great experience. Our salesperson. Anastasia and her manager were very effective. I was treated with respect? they listened to my needs and did not waste my time. More

by LEMANDEL
Recommend Dealer
Yes

Other Employees Tagged: Matthew Tudor

May 28, 2024

Dealership Rating
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The service was fast and efficient as well as provided me options with an urgency! More

by C.POKRIVNAK
Service Price Transparency
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Recommend Dealer
Yes

May 25, 2024

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Fast, check in , courteous staff, helpful employees. It was easy to make an appointment and no delays. More

by SNBNRNC72
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Recommend Dealer
Yes

Other Employees Tagged: Clayton Rutt

May 23, 2024

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Patrick was my Service specialist. He showed genuine concern for my problem. He is extremely personable. I will definitely schedule my next visit with him. More

by MLPNJ_2000
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Andrea Crosby, Robert D'amelio , Patrick

May 23, 2024

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I have been coming to this dealership, Hodges Mazda, since I purchased a Mazda in 2014. This service department and my experience with my 2011 CX-9 is why I purchased another Mazda in 2022 when I decide More

by MUCHMORECPA
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Blawn , Corey Biers

May 17, 2024

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Employee Rating

The service man was very very helpful and answered all my questions and actually fixed my key fob so all the doors would open with just a couple clicks More

by JERRYANNJPOPE
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Recommend Dealer
Yes

May 17, 2024

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I bought my CX-30 there and the buying experience was top notch. Since then the service team has been outstanding. Can't recommend Hodges Mazda enough! More

by RCHADWICK1213
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brian "Chief" Hartwick

May 15, 2024

Dealership Rating
Employee Rating

Easy to schedule maintenance. Very efficient check in process. Very good service. Reasonable wait time More

by AINA LIWANAG
Service Price Transparency
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Recommend Dealer
Yes
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