Drew Lowry

Thanks so very much for taking the time to go over the many electronic switches on my new Camry. I’m understanding the manual much better now and I really appreciate you! You are a great example of what many electronic switches on my new Camry. I’m understanding the manual much better now and I really appreciate you! You are a great example of what good service is! More

Report | Print

This dealership is nothing but a lemon lot! Absolute bulls**t!! They don't honor anything they put on papper! Also, The matinence department is an absolute joke!! They couldn't fix a peanut but Absolute bulls**t!! They don't honor anything they put on papper! Also, The matinence department is an absolute joke!! They couldn't fix a peanut butter and jelly sandwich if their lives depended on it! I'm literally keeping track of everything that is wrong with my truck that lying b**ch sold me. I'm one issue away from it being labeled a lemon by the state of Missouri. They knew this truck wasn't road worthy but still sold it after slapping a few "bandaids" on it. I don't think they understand what kind of financial troubles go on when the vehicles they sell, go right to s**t after a few months. Not even close to joking but, I got laid off because I couldn't make it in to work due to this pile of sh.....this truck, being a lemon!!!!!! Also, I NEVVVVER pull the injured veteran card but, if it wasn't for the injuries I took in combat, that the government pays me for, I would be on the streets because this truck is always needing work done on it and can't get me back and forth to work to make any money!! Unfu**ing real, man... Here are a few things wrong with this pile of f***.... The fule pump sensor The fule pump itself Brakes Ball joints on both sides Tie rods on both sides (Oh, the right side on the frontend broke on my way to work (that cost me my job) but they put a bandaid on it and it's still making noise and feeling weird) Pretty much the entire frontend is shot Broken exhaust pipe Bad tires from the frontend being outta wack. Electrical issues like the screen going out once in a while The dash not working Transmission issues like when I put it in reverse, there's a very loud knock once in a while. Put in drive, there's a small bang every now and then.... I mean, I could go on and on with this pile of junk. But what really fries my a$$ is the way I'm treated when I go....WENT up there for service they said I'd get before I signed the contract. The matinence guys are an absolute joke and know nothing about mechanical work! They DO NOT take care of the customer when they know they sold a f**king lemon!!!! Do they treat ALL combat vets like this??? It's really bad when they hide behind some horse s**t ad about how they love vets but turn around a sell us and others, junk. They don't give a xxxx about us. As long as they make that money, that's all that matters, right? Unreal and I'm done with these xxxxxxxx. More

Report | Print

The dealership has been great but the amount of time taking to get a key fob has been really bad. We waited 9 months. Salesman we had was really helpful and professional. taking to get a key fob has been really bad. We waited 9 months. Salesman we had was really helpful and professional. More

Report | Print

Summary of the rating is that eventually the team fixed my vehicle but it took a long time (over 2 weeks total, and the repair estimate was 8-10 hours) with poor communication and a few bumps along the way my vehicle but it took a long time (over 2 weeks total, and the repair estimate was 8-10 hours) with poor communication and a few bumps along the way. I can say based on my experience this dealer’s service team will try to make sure all of your issues are taken care of when performing a repair, assuming you push back on things that don’t quite make sense. Can’t say that I’d recommend them but I do feel that if you choose them they will perform honest work and the people are very nice. More

Report | Print

Clean honest cheerful professional. Family owned. I also BUY my cars there. I and my family have gone there over 20 years. Family owned. I also BUY my cars there. I and my family have gone there over 20 years. More

Report | Print

Outstanding employees and a job well done. Service workers went above and beyond. THank you. Service workers went above and beyond. THank you. More

Report | Print

Always honest, always fair! Great dealership from sales to service. I've sent many customers there and they never dissapoint. Great dealership from sales to service. I've sent many customers there and they never dissapoint. More

Report | Print

Although the state safety and emissions inspections took longer than expected, I was kept informed along the way. Waiting area was confortable and well stocked. Accessability was reasonable. Appointment mad longer than expected, I was kept informed along the way. Waiting area was confortable and well stocked. Accessability was reasonable. Appointment made on line for 2:30 p.m.; arrived at 2:25 p.m.; car moved into service area by 2:30 p.m.; finished about 4:20 p.m. More

Report | Print

Easy online scheduling, fast & excellent service! Service agent even offered me a $10 coupon for the oil change!!!! Service agent even offered me a $10 coupon for the oil change!!!! More

Report | Print

Always top notch service at Pappas Toyota. Services are quick and to the point and Brett in finance is very informative and personable. Would highly recommend. Services are quick and to the point and Brett in finance is very informative and personable. Would highly recommend. More

Report | Print