Drew Huff | Page 11

Services center should respect if customers came to center you guys don’t have time if something should able to check right away not waiting for one day or more center you guys don’t have time if something should able to check right away not waiting for one day or more More

by NAVROOP72 Verified Customer Verified Customer

Print

This 1 star is actually a zero They treated my girlfriend like a dope and let her leave their shop with the vehicle not checked per their ‘gold standard’ checklist, and with the rear brakes in an girlfriend like a dope and let her leave their shop with the vehicle not checked per their ‘gold standard’ checklist, and with the rear brakes in an unsafe condition I had bought a front a rear wiper to put on after the Oil change and ‘inspection’, because one was almost withered to nothing and the rubber blade on the rear was literally hanging off the metal arm. They checked them off as OK. They claimed the rear pads had 7mm on them. 2 days later I had them measured and they were below 2mm. They claimed that the rear rotors were perfect. They actually had deep gouges in them from the nearly bare pads and protruding rivets digging into them. She asked them to change the fuel filter, they said they couldn’t get the part. This is the 4th and last time we will take a car to the Infiniti shop in Melbourne. Each time she makes an appt for something that should take an hour, they don’t make the appt and she has to leave the car there all day, sometimes over night. I tried to contact the service manager Martin Hausen. I left a message, and 2 more times this week his phone went right to a full voice mail recorder. We will Never take our car here again. I can’t imagine what buying a car there is like. I know I’ll never find out. More

by Rockledge FL Verified Customer Verified Customer

Print

Great and fast service. They service my car on time and great customer service. We will be back They service my car on time and great customer service. We will be back More

by CAROLDMIAMI Verified Customer Verified Customer

Print

They came and picked up our car, gave us a nice loaner, and returned our car after service. Simple and easy. Thank you l and returned our car after service. Simple and easy. Thank you l More

by Dmg196d2 Verified Customer Verified Customer

Print

First of all I appreciate their efficiency, their welcome is pleasant, and the work is going fast abd well is pleasant, and the work is going fast abd well More

by G6KA23 Verified Customer Verified Customer

Print

Excellent service as always, Martin Hausen service manager runs exceptional service department completing service properly and on time and his service advisor Drew Huff always Makes sure my vehicle ge manager runs exceptional service department completing service properly and on time and his service advisor Drew Huff always Makes sure my vehicle gets the service it needs, staying in close contact with me through the whole process, he is very courteous and knowledgeable about the brand and timelines for service. You are lucky to have him on your team. I am very satisfied. -Kamali Taylor More

by Mali1986 Verified Customer Verified Customer

Print

Great customer service and very kind staff. They were all very informative, helpful and made me feel extra special when my vehicle was returned to my bike after maintenance service. First time They were all very informative, helpful and made me feel extra special when my vehicle was returned to my bike after maintenance service. First time buying a luxury brand, and I love my QX 60! More

by neicycaldwell82 Verified Customer Verified Customer

Print

Very professional except when they didn’t show up on a scheduled day for service. But they showed up the next week. They came to my work and got my car took it to be serviced then brought it back to me th scheduled day for service. But they showed up the next week. They came to my work and got my car took it to be serviced then brought it back to me the next day at work. They even washed my car! Good job. More

by denaes.designs7 Verified Customer Verified Customer

Print

I was very happy with my services 💯 thank you highly recommended.Everyone was very helpful recommended.Everyone was very helpful More

by TATLOVE27 Verified Customer Verified Customer

Print

The help at the service counter was outstanding. We really appreciate everything they were able to help us with. We really appreciate everything they were able to help us with. More

by Ramos Verified Customer Verified Customer

Print