Martin Hausen

Cautioning other customers before using the service department at Infiniti of Melbourne! Waited an unreasonably long time (over three (3) hours) for a scheduled simple oil change, and my vehicle was department at Infiniti of Melbourne! Waited an unreasonably long time (over three (3) hours) for a scheduled simple oil change, and my vehicle was damaged during the visit. The service manager Martin Hausen said they would fix the damage and take responsibility for what happened, but I was then given the runaround (for over six (6) months) and the issue was never resolved. Also there is a high turnover in the service department, another red flag. Buyer beware, they’re unprofessional, have no accountability, and management will ignore your calls if you have a problem with them! More

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worse service department, no accountability from management, ignores customer calls, and has a continous high employee turnover rate management, ignores customer calls, and has a continous high employee turnover rate More

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Great service! They were quick and did a great job… Katie is very knowledgeable about Infiniti They were quick and did a great job… Katie is very knowledgeable about Infiniti More

by TERRY84 Verified Customer Verified Customer

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unethical service department including fraudulent vehicles constantly being added to my profile (will not take action to correct this problem), and no accountability for causing damage to vehicles wh vehicles constantly being added to my profile (will not take action to correct this problem), and no accountability for causing damage to vehicles while under their care More

by ru4p1gtr Verified Customer Verified Customer

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Great attention to customer satisfaction would continue to come for service if in the area to come for service if in the area More

by SROMAIN12 Verified Customer Verified Customer

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Martin Hausen service director and his team of advisors are top tier, superior service etiquette and valuable knowledge of the product. Robert Gaddis is a pleasure to work with, taking care of your vehicle are top tier, superior service etiquette and valuable knowledge of the product. Robert Gaddis is a pleasure to work with, taking care of your vehicle properly in a timely fashion More

by Mali1986 Verified Customer Verified Customer

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Katie was excellent, she kept me informed along the way, very helpful, and knowledgeable. She made my experience very welcoming! Service overall was Great! very helpful, and knowledgeable. She made my experience very welcoming! Service overall was Great! More

by ROB3697R Verified Customer Verified Customer

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Service was great as usual. My new service Advisor Katie was super helpful and kept me in the loop along the way. The drivers that came to get my car were very pleasant as well. My new service Advisor Katie was super helpful and kept me in the loop along the way. The drivers that came to get my car were very pleasant as well. My car battery had died and the car was stuck in the garage. More

by LTHIMM Verified Customer Verified Customer

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The people at the dealership were very polite, professional, and helpful. The work performed on the car was completed on time and correctly. professional, and helpful. The work performed on the car was completed on time and correctly. More

by CARLOS M Verified Customer Verified Customer

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The staff was friendly, professional, and made the entire process easy. Robert took the time to explain everything clearly, answered all of my questions, and kept me updated throughout the service. My entire process easy. Robert took the time to explain everything clearly, answered all of my questions, and kept me updated throughout the service. My vehicle was completed on time, and I appreciated the attention to detail and excellent customer service. It’s refreshing to work with a team (Katie & Robert) that truly cares about their customers. I highly recommend this dealership for anyone looking for honest, reliable service. More

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