Adam Castle

Cautioning other customers before using the service department at Infiniti of Melbourne! Waited an unreasonably long time (over three (3) hours) for a scheduled simple oil change, and my vehicle was department at Infiniti of Melbourne! Waited an unreasonably long time (over three (3) hours) for a scheduled simple oil change, and my vehicle was damaged during the visit. The service manager Martin Hausen said they would fix the damage and take responsibility for what happened, but I was then given the runaround (for over six (6) months) and the issue was never resolved. Also there is a high turnover in the service department, another red flag. Buyer beware, they’re unprofessional, have no accountability, and management will ignore your calls if you have a problem with them! More

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worse service department, no accountability from management, ignores customer calls, and has a continous high employee turnover rate management, ignores customer calls, and has a continous high employee turnover rate More

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unethical service department including fraudulent vehicles constantly being added to my profile (will not take action to correct this problem), and no accountability for causing damage to vehicles wh vehicles constantly being added to my profile (will not take action to correct this problem), and no accountability for causing damage to vehicles while under their care More

by ru4p1gtr Verified Customer Verified Customer

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Great attention to customer satisfaction would continue to come for service if in the area to come for service if in the area More

by SROMAIN12 Verified Customer Verified Customer

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The people at the dealership were very polite, professional, and helpful. The work performed on the car was completed on time and correctly. professional, and helpful. The work performed on the car was completed on time and correctly. More

by CARLOS M Verified Customer Verified Customer

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The staff was friendly, professional, and made the entire process easy. Robert took the time to explain everything clearly, answered all of my questions, and kept me updated throughout the service. My entire process easy. Robert took the time to explain everything clearly, answered all of my questions, and kept me updated throughout the service. My vehicle was completed on time, and I appreciated the attention to detail and excellent customer service. It’s refreshing to work with a team (Katie & Robert) that truly cares about their customers. I highly recommend this dealership for anyone looking for honest, reliable service. More

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Very Professional and. Easy to Speak to and there Valley’s Service excellent Great customer Service.I Highly recommended it. Easy to Speak to and there Valley’s Service excellent Great customer Service.I Highly recommended it. More

by MPELLICIA Verified Customer Verified Customer

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I have been going to this dealership for over 7 years because of their excellent maintenance skills and customer care. because of their excellent maintenance skills and customer care. More

by scolasin Verified Customer Verified Customer

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They are great and make servicing my car easy and do a wonderful job always wonderful job always More

by RWARCZAK Verified Customer Verified Customer

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Service and the sales department are always giving exceptional customer service. I will always recommend and buy from this infinity dealership. exceptional customer service. I will always recommend and buy from this infinity dealership. More

by POWEREDBYLOVEBABYNURSES Verified Customer Verified Customer

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