Doug Roby
Doug Roby at Hawk Ford of St. Charles
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Doug Roby

Parts Manager

Hawk Ford of St. Charles

2525 E Main St
St. Charles, IL 60174

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5.0
31 Reviews

I have been in Ford parts for 34 years. I have been married for 29 years. We have two grown daughters' and two grandchildren. Hobbies are working on my 79 Bronco and spending time with family and friends.

Dealership Experience

7 yrs

Industry Experience

36 yrs, 6 mos

Languages Spoken

English English

5.0

31 Reviews

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31 Reviews of Doug Roby

October 30, 2024

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Employee Rating

always a pleasure working with Steve and his team as well as car and truck parts departments More

by HARRISONGARY
Service Price Transparency
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Recommend Dealer
Yes

October 10, 2024

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pleasure dealing with steve and his team as well as the hawk ford parts team More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

October 10, 2024

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as the fleet manager of the local sheriffs department steve and his team are a necessary service we need and they always come through thank you More

by HARRISONGARY
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Recommend Dealer
Yes

September 03, 2024

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Fast and prompt service they even came out to me and fixed the computer problem More

by PANDRAUTOBODY
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Recommend Dealer
Yes

August 19, 2024

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as always, a pleasure doing business with Steve and the service staff, we have 200 vehicles in our fleet and they take care of all our warranty and recall needs More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 08, 2024

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we always use hawk ford for repairs on our police fleet of 200 vehicles steve and his team are always a pleasure to work with More

by HARRISONGARY
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

August 01, 2024

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steve and the service team perform work on our fleet of 200 vehicles always timely and professionally a pleasure doing business with More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 28, 2024

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as a fleet we use hawk ford service for our warranty work steve and his team are always professional and courteous. We also use doug and his team in parts very helpful in all aspects of parts More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2024

Hawk Ford of St. Charles responded

We appreciate your loyalty to Hawk Ford of xx. Charles for your fleet's warranty work. Steve and his team exemplify professionalism, while Doug and his parts team consistently deliver helpful and top-notch service. Thank you for entrusting us with your fleet needs—it's a pleasure serving you.

May 13, 2024

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as always, a pleasure doing business with steve and his team prompt professional clean service area More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2024

Hawk Ford of St. Charles responded

Thank you for your continued support! We're pleased to hear that Steve and our team provided prompt, professional service in a clean environment at Hawk Ford of St. Charles. Your satisfaction is our priority, and we look forward to serving you with excellence on your next visit!

May 02, 2024

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Employee Rating

as a county department with a fleet of ford products we buy a lot of parts ang get a lot of warranty repairs Doug and his staff in parts and Steve and his staff in service are always a pleasure to do busin More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2024

Hawk Ford of St. Charles responded

Thank you for your continued trust in Hawk Ford of xx. Charles for your county department's parts and warranty repairs! We appreciate your kind words about Doug, Steve, and their respective teams, making your business interactions a pleasure. We're here to support your fleet needs whenever you require assistance!

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