Doug Ranzer | Page 5

Service advisors are great there, though technicians could occasionally forget to do things like resetting car’s internal maintenance record or remove used paper cover for a floor mat or else. could occasionally forget to do things like resetting car’s internal maintenance record or remove used paper cover for a floor mat or else. More

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Doug is so amazing as usual. ..goes above and beyond with customer service. Professional Sincere Friendly ..goes above and beyond with customer service. Professional Sincere Friendly More

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1st time service. Doug the service advisor listened and took god care of my car. Way to go! I will be back! Doug the service advisor listened and took god care of my car. Way to go! I will be back! More

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Always prompt and efficient. Good communication through text while I’m waiting at the dealership. Doug Ranzer is the best! Good communication through text while I’m waiting at the dealership. Doug Ranzer is the best! More

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I have purchased 6 vehicles at Longo Toyota of Prosper. All were purchased with Tony Bailey. He is professional and efficient and follows through during and after the purchase process. He makes it easy. So All were purchased with Tony Bailey. He is professional and efficient and follows through during and after the purchase process. He makes it easy. Sometimes a little too easy. I had debated moving up the trim level In my 2022 Tundra. I told Tony to let me know if he ever gets one in my desired color and trim. Sure enough he did and I jumped on the opportunity. The process was flawless. The truck however, was not. After several visits to the service department and some warrantied repairs, I decided to part ways with the truck. Tony Bailey and the team got me a great value for the trade and a great deal on a new truck. Preston Mitchell got me in and out of finance quickly. Billy Stewart always comes and talks to me every time I come up there. Kenneth James handles all of my service issues and assisted in getting all of my accessories off of the traded truck quickly. Trayce Carter is the sweetest lady up there and loves her job. She was decorating for Christmas and as happy as Buddy in the Elf movie. Harvey Portwood makes a point to shake my hand and ask how I’m doing when I’m up there. Doug Ranzer shakes my hand and asks how I’m doing all the time as well. Whenever I’ve had problems, everyone is quick to rectify the situation. I am a very difficult buyer and a picky customer. I admit my flaws. But they seem to not be bothered by me. Probably won’t be buying a vehicle for a while. But when I do, I know Tony Bailey will treat me like royalty……but he treats everyone the same way too. As does the dealership. More

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I have owned 47 Toyota's in 25 years of driving. Some were new, some were old, but all were nice condition and great cars! 6 of those 47 were new, and 6 of the 7 were purchased new with Tony Bailey Some were new, some were old, but all were nice condition and great cars! 6 of those 47 were new, and 6 of the 7 were purchased new with Tony Bailey at Longo Toyota of Prosper. Tony makes it simple. Probably a little too easy for me actually, but he never sells me anything. I tell him what I want, he calls me when he finds one. Sometimes it takes a few months, other times it takes less than a day. But he is always happy when he finds me the exact car, color, trim I am looking for. Most recently, he found the exact truck I was interested in. I was a little apprehensive, but I knew that this truck would be hard to find again, and I was given ample time and no pressure to decide to do the deal. There is no pressure, there is no hidden agenda with him. He lets the customer make their own decision. He goes the extra mile to make sure everything is handled smoothly. I know instances, where he stays late or comes in early or on his days off to meet the customer. He has done it for me, and several other of his clients. He does what it takes, to provide EXCELLENT customer service. I cannot thank him enough. I have bought a lot of vehicles both Toyota and other brands from area dealers and by far HANDS DOWN, he makes the best experience possible. I also drive 25 miles and pass 3 other closer Toyota dealers, to come to Longo Toyota of Prosper. I have become more than customer of Tony Bailey, I am a friend and I consider him as such. A great man, doing great things! With that being said, when I am at Tony's desk, he sits by a gentleman named "RW" and he always is friendly to me, chats and says it is always good to see me. I am greeted by the lovely Trayce Carter, who always comes and talks to me when I am in for service. She is super sweet. Definitely the person you want, out doing PR for the dealership! Upper management guys always ask how I am and make a point to acknowledge me, and give me a good customer experience. You guys are tagged in this post and know who you are. Thank you! Stephen Wedderburn and Harvey Portwood are great! Kenneth James and Doug Ranzer always keep me serviced and get me on the books when I need service. Services are completed timely and correct the first time. Thank you guys as well! Billy Stewart runs the shop and the service side of the dealership. I first met him in 2018 with a bad alignment and wheel balance completed at another Toyota dealer. Billy test drove the truck with me and listened to my concerns. He got everything handled and took car of the problem, that two other dealers ignored. Billy has also helped me on a few oddball issues with my vehicles and fixed them. He is always quick to provide logical rationale and reasoning and advice to me, and other customers and workers when needed. I am glad to know him and consider him a friend as well. It is a great dealership to buy and service with. I have only had one less than great experience, and everyone from the top down, did what was necessary, to make the best of the situation. I appreciate all they have done for me and my family. I will keep my current vehicles for a while, but will continue servicing and will buy from them again, if the need arises. Keep doing what you are doing. Do not mess with success! More

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They are so friendly, professional and make feel great on every visit. Also, let me add that I drive 4 hours to let this wonderful dealerships awesome service. Kathy Long Haughton, Louisiana every visit. Also, let me add that I drive 4 hours to let this wonderful dealerships awesome service. Kathy Long Haughton, Louisiana More

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I can see the improvements a lot. People are very friendly there. That’s the reason I want to go to your place even though it’s far from my home. People are very friendly there. That’s the reason I want to go to your place even though it’s far from my home. More

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I’ve had my Tundra serviced at this dealership several times and each time the level of professionalism and quality has exceeded my expectations. Their communication regarding the service each time has be times and each time the level of professionalism and quality has exceeded my expectations. Their communication regarding the service each time has been outstanding and the service was completed in a more than timely manner. In my experience the service department in this dealership definitely places a high value on customer service that so often seems like a rare commodity today. I whole heartedly would recommend them to anyone who owns a Toyota product. More

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Great service amazing workers my car will never go anywhere else. Excellent facility will recommend it highly. anywhere else. Excellent facility will recommend it highly. More

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