Doug Miller
Doug Miller at Earnhardt Chrysler Jeep Dodge Ram

Doug Miller

Service Advisor

Earnhardt Chrysler Jeep Dodge Ram

1521 East Drivers Way
Gilbert, AZ 85297

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4.9
21 Reviews
4.9

21 Reviews

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21 Reviews of Doug Miller

February 21, 2026

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Employee Rating

Great service, in and out as expected! ! Provided a loaner car during over night appointment, and all was ready following day.. More

by edhandl47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2026

Earnhardt Chrysler Jeep Dodge Ram responded

We’re so glad to hear you had a smooth experience! Providing excellent service and convenience is our priority, and it's wonderful that the loaner car met your needs. Thank you for sharing your positive experience with us! Regards, Luke Morris Service Director luke.morris@earnhardt.com

January 31, 2026

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Great and courteous service. The vehicle has some ongoing issues that the dealership has been unable to make perfect. It's much better than it was, but it's a brand new vehicle More

by ericreb
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Remi Ramirez

Feb 04, 2026

Earnhardt Chrysler Jeep Dodge Ram responded

Eric, Thank you for taking the time to share your feedback and for recognizing the great and courteous service from our team—Doug, and Remi. We truly appreciate your patience as we’ve worked through the concerns with your vehicle. While we’re glad to hear it’s improved, we understand how frustrating it can be to experience ongoing issues, especially with a newer vehicle. Please know our team remains committed to assisting you and working toward the best possible resolution. If there’s anything further we can do, or if you’d like to discuss next steps, we’d welcome the opportunity to help. Thank you again for your trust in us. Regards, Luke Morris Service Director luke.morris@earnhardt.com

December 09, 2025

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Excellent service from our service rep, Doug & diesel mechanic, Donnie! From the moment we made our appointment - to the final pick up, the quality of service, attentive communication and extra support More

by Schaepeter
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donnie (Diesel Mechanic)

Dec 11, 2025

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you for sharing your excellent experience with Doug and Donnie. Our team is dedicated to providing top-notch service, and it's great to know we met your expectations. We appreciate your support and look forward to serving you again! Regards, Luke Morris Service Director luke.morris@earnhardt.com

August 11, 2025

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I arrived about 15 minutes before my appointment time and check in was a little slow. But once Doug Miller got the paperwork, we were off and running. I expected about an hour and a half service time and w More

by sesunday
Recommend Dealer
Yes
Aug 12, 2025

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you for the fantastic feedback! We're thrilled to hear that Doug provided you with excellent service and kept you informed throughout your visit. We appreciate your understanding regarding the check-in and are glad we could exceed your expectations. Safe travels, and we hope to see you again! Regards, Luke Morris Service Director luke.morris@earnhardt.com

February 19, 2025

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Professionalism and courtesy are the hallmarks of this dealership. I feel valued as a customer when I take my jeep in for service. More

by truthbearer
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2025

Earnhardt Chrysler Jeep Dodge Ram responded

We're thrilled to hear that our professionalism and courtesy made your experience with us so positive. Your satisfaction is our priority, and we're glad you feel valued as a customer. Looking forward to seeing you again for your Jeep’s next service! Regards, Luke Morris Service Director luke.morris@earnhardt.com

December 22, 2024

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Earnhardt Dodge and Doug Miller did a great job of dealing with a brake pedal recall on my Dodge Hornet. The appointment went smooth and the repair work was done while I had coffee and donut! More

by jnykanen
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2024

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks for the fantastic feedback! We're thrilled to hear that Doug and the team made your brake pedal recall experience smooth and enjoyable. A coffee and donut always make waiting better! Your satisfaction means a lot to us. Regards, Luke Morris Service Director luke.morris@earnhardt.com

August 26, 2024

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Doug Miller did a great job in getting my sun visors replaced and in a timely matter. More

by Lc4k20
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2024

Earnhardt Chrysler Jeep Dodge Ram responded

We're thrilled to hear about your experience with Doug! Timeliness and quality service are what we strive for. Thank you for taking the time to share your feedback! Regards, Luke Morris Service Director luke.morris@earnhardt.com

August 11, 2024

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Doug was awesome…. He explained the maintenance schedule and what was needed as well as a badly needed safety recall on a high pressure fuel pump. He had the truck bac More

by david.forrester62
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 12, 2024

Earnhardt Chrysler Jeep Dodge Ram responded

Hi David, we are thrilled to hear about your positive experience with Doug at our service center. It's fantastic to know that he provided you with excellent service and kept you informed throughout the process. We appreciate your feedback and look forward to serving you again in the future. Regards, Luke Morris Service Director luke.morris@earnhardt.com

May 31, 2024

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Employee Rating

Love this group of people. They are wonderful to work with and took great care of my vehicle while I was vacationing. Love them! More

by BAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2024

Earnhardt Chrysler Jeep Dodge Ram responded

We are thrilled to hear that you had a great experience with our team, Baz! Providing excellent service to our customers is always our top priority. Thank you for choosing us to take care of your vehicle while you were away on vacation. We look forward to serving you again in the future! Regards, Luke Morris Service Director luke.morris@earnhardt.com

May 04, 2024

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I have been here a couple of times and Doug has always been very friendly and accommodating. Doug keeps me up to date with the status of my vehicle and makes sure that I always get to my rental car very q More

by lmumm123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2024

Earnhardt Chrysler Jeep Dodge Ram responded

Welcome back lmumm123, thank you for sharing your positive experience with Doug! We're glad he provided excellent service and kept you informed throughout your visit. We appreciate your recommendation and hope to serve you again soon! Regards, Luke Morris Service Director luke.morris@earnhardt.com

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