Doug MacAdam
Doug MacAdam at Smythe Volvo Cars

Doug MacAdam | Page 16

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
5.0
477 Reviews

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

Dealership Experience

42 yrs, 1 mo

Industry Experience

42 yrs, 1 mo

5.0

477 Reviews

Write a Review

477 Reviews of Doug MacAdam

September 10, 2022

Dealership Rating
Employee Rating

Doug was extremely professional and helpful. It was the best car service experience I’ve had by far from start to finish. Doug went the extra mile to make sure the process was smooth and efficie More

by opmead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 12, 2022

Smythe Volvo Cars responded

Thank you for choosing Smythe Volvo, your feedback and rating mean a lot to us. We're glad Doug was able to help, and we hope to see you again!

August 20, 2022

Dealership Rating
Employee Rating

Always get great service and they are thorough and courteous. Doug specifically went above and beyond to help today. More

by Louis
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Aug 25, 2022

Smythe Volvo Cars responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 12, 2022

Dealership Rating
Employee Rating

Always committed to delivering the best customer service around! Very responsive and extraordinary deep knowledge of cars. More

by Kevbodnar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Tina Dewald

Aug 16, 2022

Smythe Volvo Cars responded

The best customer service around, thank you. We are fortunate to have such a strong service department full of very knowledgeable people. Thank you for choosing Smythe Volvo to service your car and thank you for this great review.

August 11, 2022

Dealership Rating
Employee Rating

Always an easy and efficient experience working with Doug and Scott. Super knowledgeable and extremely professional! More

by Gabrielle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Jackson , Mike Mitchko

Aug 16, 2022

Smythe Volvo Cars responded

Doug is very knowledgeable and professional. We appreciate you taking the time to compliment Doug this way. Thank you for choosing Smythe Volvo to service your vehicle.

August 05, 2022

Dealership Rating
Employee Rating

Excellent service politeness car returned clean Very helpful with set up I highly recommend Doug More

by easychair2023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Aug 16, 2022

Smythe Volvo Cars responded

Doug is great and thank you for saying so. We appreciate your business.

August 04, 2022

Dealership Rating
Employee Rating

Service is great as always. Sue is very good and very efficient. I have no problems More

by Jmk236
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence , Sue Shakil, Dina Thomson, Andre Vasquez

Aug 16, 2022

Smythe Volvo Cars responded

Thank you for the shout out for our service department. We appreciate it.

August 03, 2022

Dealership Rating
Employee Rating

I have been a member of the Smythe Volvo family since 2003. They never cease to impress. Sue’s Grace and customer service attitude are so welcoming. I look forward to my next visit. More

by Mikeop
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Tina Dewald , Sue Shakil

Aug 04, 2022

Smythe Volvo Cars responded

Wow 19 years that’s terrific. Thank you for your patronage, these kind words, and wonderful recommendation. We are fortunate to have customers like you.

July 25, 2022

Dealership Rating
Employee Rating

I trust Doug to always perform just the work needed and to insure it’s done correctly. He’s been my service guy since 1999. More

by gredgate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Aug 04, 2022

Smythe Volvo Cars responded

Wow 23 years. Thank you for choosing our service department over and over again. Doug is a true professional and one of the best around. Thank you for taking the time to share your experience.

July 25, 2022

Dealership Rating
Employee Rating

Dina Thomson and her team including the tech Ryan Doremus are just amazing always understanding my needs and request! From start to finish all communications are quick and effective! As always A+ More

by Kgrady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Tom Coward, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence , Sue Shakil, Dina Thomson, Andre Vasquez, Mike in services!

Aug 04, 2022

Smythe Volvo Cars responded

What a fantastic review! Thank you for taking the time to complement Dina, Ryan and our service team. Our wonderful customers like you make what we do not just a job.

Aug 04, 2022

Kgrady responded

Had another problem, nail in my tire. I had No appointment came in saw Dina she took my car in and it was repaired within the hour! You just can’t find better customer service anywhere! Thanks team Smythe!

July 13, 2022

Dealership Rating
Employee Rating

As always, a great experience from arrival to departure. Doug is extremely knowledgeable and caring. Thanks again Doug! More

by Mdebart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 28, 2022

Smythe Volvo Cars responded

Doug is a strong member of our service team and he is knowledgeable and caring. Thank you for this thoughtful review.

...
16
...

Dealership Inventory (361 Vehicles)

new 2026 Volvo XC90 car, priced at $75,270
2026 Volvo XC90
new
Vapour Grey Metallic exterior
Automatic
All-wheel Drive
new 2026 Volvo XC60 car, priced at $57,985
2026 Volvo XC60
new
Onyx Black Metallic exterior
Automatic
All-wheel Drive
new 2026 Volvo XC90 car, priced at $71,945
2026 Volvo XC90
new
Vapour Grey Metallic exterior
Automatic
All-wheel Drive
new 2026 Volvo XC90 car, priced at $62,970
2026 Volvo XC90
new
Crystal White Pearl exterior
Automatic
All-wheel Drive
new 2026 Volvo XC90 car, priced at $71,945
2026 Volvo XC90
new
Onyx Black Metallic exterior
Automatic
All-wheel Drive
used 2025 Volvo XC90 car, priced at $51,000
2025 Volvo XC90
used
Crystal White exterior
Automatic
All-wheel Drive