Doug Clark | Page 5

Great dealership with amazing staff! Always friendly and helpful. This is our second Mazda and I couldn’t imagine going anywhere else. Always friendly and helpful. This is our second Mazda and I couldn’t imagine going anywhere else. More

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It took most of the afternoon, but we got the car we wanted in a day. wanted in a day. More

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The dealership worked hard to gain and keep my business. I appreciated the use of their loaner vehicle while mine was being repaired as well as their understanding of my unique needs. I appreciated the use of their loaner vehicle while mine was being repaired as well as their understanding of my unique needs. More

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Aaron in the service department is great! Very knowledgeable and helpful. Great w/ communicating while car is being worked on and explaining work that is needed. knowledgeable and helpful. Great w/ communicating while car is being worked on and explaining work that is needed. More

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From the moment we walked in, customer service was 5 stars! Doug, aka the Mazda Man, listened to us and helped us find the perfect car for our family. The whole buying process was enjoyable and smooth w stars! Doug, aka the Mazda Man, listened to us and helped us find the perfect car for our family. The whole buying process was enjoyable and smooth with no buying pressure. We brought our two little girls with us and everyone was so kind to them, too. Go to Ira and ask for Doug! More

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The dealer was able to find the car I wanted and delivered it at a great price. Very easy to work with delivered it at a great price. Very easy to work with More

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The customer service at this dealership has far surpassed any other by far. I would highly recommend this dealership. any other by far. I would highly recommend this dealership. More

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Good Buying Experience I purchased a vehicle from Prime Mazda through the Costco Auto Program in January 2020. I did not have a trade-in vehicle. It was an efficient buyi I purchased a vehicle from Prime Mazda through the Costco Auto Program in January 2020. I did not have a trade-in vehicle. It was an efficient buying process. Prime Mazda accepts up to $2,500 on a credit card for payment. The $495 documentation fee was disclosed upfront. All RMV paperwork was processed quickly and correctly. I signed the purchase agreement and arranged for payment on a Tuesday and picked up my vehicle two days later that Thursday. Doug in Sales, who works with Costco buyers, was very familiar with the Costco program and with the features, options, and accessories for both my vehicle and other vehicles in the Mazda line-up. He was also pleasant to work with throughout the buying process. Erik, who accompanied me on the test drive, was also knowledgeable about the vehicle's features, how it compared to the competition, and achieved a good balance of providing information while letting me focus on driving. Rob in F&I offered upsells that were relevant and tailored to me and were presented without off-putting high-pressure sales tactics. It was an effective approach, and I ended up purchasing an extended warranty/service contract. It was also much more effective than my experience with the finance manager at the dealership from which I purchased my previous vehicle … who spent 90 minutes trying to hard-sell me on everything under the sun (including pinstriping) and only wanted to discuss pricing of add-ons in dollars-per-month and never as the total cost. Doug was also kind enough to pick me up from the nearby commuter rail station on delivery day and took quite a bit of time to sit down in the vehicle with me and go over the operation of key features and how to navigate the infotainment system, including connecting my phone to the vehicle through Android Auto (this proved to be a bit of a challenge initially, but we got it to work). In addition, I used my Costco Auto Program post-purchase coupon to receive 50% off (up to $200 off), including OEM all-weather mats and cargo liner. Doug helped me install them in my vehicle before I left the dealership. All in all, I got a fair price and a good buying experience with Prime Mazda through the Costco Auto Program. I appreciated that no “games” were played, and nobody at the dealership ever tried to sneak in “mandatory” nonsense options like VIN etching. I recommend both the dealership and the Costco Auto Program to potential Mazda buyers. More

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Prime Mazda of Norwood has now sold me both of my CX5 Mazda’s .... they are very attentive and never have you waiting long .... everyone is very friendly there , especially Doug who is amazing at what he Mazda’s .... they are very attentive and never have you waiting long .... everyone is very friendly there , especially Doug who is amazing at what he does ! The atmosphere there doesn’t feel like your typical car dealership where sales people are harassing you ... has a family atmosphere , making it very comfortable , highly recommend them ! More

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Doug Clark was incredibly helpful and supportive in my purchase. First time car purchase and he helped me not only learn about the process but made sure I understood. A great salesman and all over extreme purchase. First time car purchase and he helped me not only learn about the process but made sure I understood. A great salesman and all over extremely knowledgeable about his products. 10/10 would recommend! More

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