Donny Penn | Page 3

It was a nightmare coming to Gunn honda. This was my 3rd time coming hoping it will be a better service. My first time last Feb 2023 ( if i’m not mistaken). For routine maintenance and als This was my 3rd time coming hoping it will be a better service. My first time last Feb 2023 ( if i’m not mistaken). For routine maintenance and also bought 4 new tires, i was driving back home but on my way the warning sign lighted up saying i need routine maintenance “again”, i drove back miles away to have it reset, i was upset. The 2nd time was in Oct. 2023, i need a new battery, and a (break fluid changed too) aside from the price was high compared to other tire dealer, i was told that there were no stocks and Honda only gives 2 yrs warranty, I mentioned to the service agent that i found a cheaper price with 3 yrs warranty, he told me to wait and will call me back. I did not received a call but only a voicemail saying i have a new battery replaced but to my surprise the price was never justified why there were no discounts considering i have found a dealer that can give me almost 40% off Honda’s priced and that he just installed the battery without letting me know the final price and that he found a stock, the only consolation was it was changed to 3 yrs warranty. Tge 3rd time i went was yesterday 11/30/23 ( hoping service will be better this time). I had my routine car maintenance and was offered additional services throttle body service and alignment. I was on my way home may miles away from Honda in IH-10 and suddenly my card slowed down, i tried to pressed the pedal to accelerate but i was shocked to see multiple scaring warning signs, that i’m not sure if i even safe to drive, i stopped on the side of the road and tried calling my service agent Adam 3 times but he did not pick up, i called trunk line and was 2 times it say ending call, operator connected me to service, i got an ending call notice again, it was so frustrating until i got somebody by the name Tony to answer and gave me a choice to drive back to Honda or come back the next day! ( come back next day with all the scary warning signs flushing?). I called in at work for that night (no work, no pay policy because i’m a contract employee without benefits). Donny assisted me and explained that the throttle body service performed was not placed or threaded back tightly enough that it got dislodged when i accelerated. This incident not only caused me to lose 12 hours paid check at my work but worst is the stress and trauma because of uncertainty on my safety. Yes, i was refunded of the $124.00 for the throttle body service rendered but it’s not worth all the anxiety and the thought that whenever i drive it might happen again. More

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Gunn Honda service team is top rated in my book in all areas of services and parts needs, highly recommend . areas of services and parts needs, highly recommend . More

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Super duper good people cars location coffee waiting room effieciancy friendliness courtesy but no military discounts boo effieciancy friendliness courtesy but no military discounts boo More

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Lots of amenities, fast friendly service, shuttle service. Super helpful and will be using them through out the year service. Super helpful and will be using them through out the year More

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they were very helpful and considerate of my time. I had a A127 and they were able to get it out of the shop in less than 3 hours I had a A127 and they were able to get it out of the shop in less than 3 hours More

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Always look forward to getting my cars serviced here. Never have issues and always a pleasure Never have issues and always a pleasure More

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Received on time by awesome service leader, she was professional and polite. Dealership was very clean. professional and polite. Dealership was very clean. More

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Fast efficient. Able to schedule appt online. Easy check in and kept you updated via phone and text. Able to schedule appt online. Easy check in and kept you updated via phone and text. More

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Great service! !! Very honest with my vehicle’s needs! Very friendly! Vehicle was ready promptly. !! Very honest with my vehicle’s needs! Very friendly! Vehicle was ready promptly. More

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I went in for an oil change. Pretty basic. But they were sloppy in doing the job. The express service technicians under-inflated all of my tires (30psi), which made my TPMS alert Pretty basic. But they were sloppy in doing the job. The express service technicians under-inflated all of my tires (30psi), which made my TPMS alert come on within 3 minutes of leaving the dealership. Also, they didn't reset the engine oil life indicator, so I did it myself. I've been here before, since it's the closest dealership to where I live, and they were fine before. Not sure what happened this time. More

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