Great service for my Jeep!
Efficient and knowledgeable staff! Will definitely be back to service my car!
Efficient and knowledgeable staff! Will definitely be back to service my car!
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by Durenvera
Service Price Transparency
May 08, 2025 -
Jacksonville Chrysler Jeep Dodge responded
Dear valued customer,
We are delighted that you continually trust our Service Team to provide you and your Jeep with great care! We will share your 5-star review and feedback with our staff and Management Team. Thank you for being so supportive! Feel free to share any additional comments with our Customer Support Manager. Donna Windsor at dwindsor@jaxcjd.com.
Best Regards, Jacksonville Chrysler Jeep Dodge Ram Baymeadows Leadership Team
To be honest I should have reviewed this place a long
time ago when they sold us a vehicle that had just awful brakes….I didn’t though as they took that pile back and we went on our way. As far as recent
time ago when they sold us a vehicle that had just awful brakes….I didn’t though as they took that pile back and we went on our way. As far as recent transactions with this dealership, well let’s just get to it. I feel bad for the two sales people that actually tried to make deals just for their managers to sit around and not ever respond until today. Two weeks ago we tried to take this dealership up on a deal with a Tungsten, they told us it was marked down 15k and all this nonsense but at the end of the day you will be financed at a higher rate. Took them 47 mins to get a rate of 11.99 percent, so we called the bank and they said they would do 6.29 apr so the dealership said never mind you don’t get the incentives then if you bring in your own finance. Wow isn’t that something else it’s no wonder they have a sub 4 star rating on google and on other reviewing sites they average 2.5 stars. So we didn’t take that offer obviously. Then today they listed the last day of the month deal on a RHO, 12,677 dollars off sticker plus a bunch of incentives, that’s a deal so let’s go in and see. Well the truck is supposedly sold and they have another RHO which is a lesser package for more money. Doesn’t make sense at all but we are working numbers until they tell us the payment. They wouldn’t tell us the rate at all and then tell us to lease it, then we wait 25 mins to be told it can’t be leased. We tell them no thanks as we priced other RHOs out at their own family dealerships and it was cheaper by a good amount and it made no sense to pay more for less. I then call their own family dealership that asks what the numbers are as we have bought vehicles from them and they will look at the numbers. Mind you they just gave us a rate on Sunday at 6 percent for their RHO. An hour later after talking to their own manufacturer bank and after talking to the manager of another store it comes to find out they start the apr at 13 percent. Wow that’s impressive. So Ram says 3.99 to 4.99 apr and you pay a point to finance in house so 5.99 percent for a RHO directly from Ram. They try to sell us a rate 7 points above for a difference of nearly 350 dollars more a month. That’s just flat terrible….maybe this review will actually get us the truck we desire or maybe not but this is exactly what was presented and exactly the reason this will sit for over 100 days. Also in the beginning I said the other RHO they had discounted didn’t sell at all and a few hours later they took all the savings away….screen shot everything and took pictures of everything….
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by JEREMY.PENMAN84
May 08, 2025 -
Jacksonville Chrysler Jeep Dodge responded
Dear Jeremy,
Thank you for taking the time to provide us with feedback. We are very sad to hear that we have not met your expectations with your search to find that special vehicle. Your experience does not resonate with the type of customer service we value. We take your comments very seriously, and we will share this with our leadership for further review. If you would like to share additional comments, please reach out to our Customer Support Manager, Donna, at dwindsor@jaxcjd.com or direct line (904) 493-5592 so that she may work towards improving customer needs.
Best Regards, Jacksonville Chrysler Jeep Dodge Ram Baymeadows Support Team
May 08, 2025 -
JEREMY.PENMAN84 responded
There is zero reason to reach out as things may have changed if someone, anyone, got up and actually handled customer care here. Unfortunately yall don’t believe in that but decide to just sit back as customers leave that have bought from yall. Lesson learned as we will never buy another vehicle from you. Lucky we have friends at another dealership in the area that is getting us what we want and for the actual price and Apr that Ram offers. There will be no repeat buying from us ever from this place or any of your family dealerships.
Michele was such a great help getting my car taken care
of for my 30,000 mile package along with making sure I got my discount for having repurchased oil changes when I bought my car. I was also helped sch
of for my 30,000 mile package along with making sure I got my discount for having repurchased oil changes when I bought my car. I was also helped schedule an issue covered under my warranty quickly so it could be taken care of before it expired. She was so kind and helpful and would 10/10 request her again!
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by kendall.n.olsen
Service Price Transparency
Other Employees Tagged:
Michele, Jonathan
May 08, 2025 -
Jacksonville Chrysler Jeep Dodge responded
Dear Kendall,
We are so happy to hear that you had a good experience with your Service Advisor, Michele! We will share your 5-star review and feedback with our staff and Management Team. Thank you for your support! Feel free to share any additional comments to our Customer Support Mgr. Donna Windsor at dwindsor@jaxcjd.com.
Best Regards, Jacksonville Chrysler Jeep Dodge Ram Baymeadows Leadership Team
I have bought 7 or 8 vehicles through this dealership.
Their communication is always great and if they don’t have exactly what you want, they are willing to help you find it.
Their communication is always great and if they don’t have exactly what you want, they are willing to help you find it.
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by Justin
May 08, 2025 -
Jacksonville Chrysler Jeep Dodge responded
Dear Justin,
Thank you for being a valued and returning customer with us! Our entire staff appreciates your kind feedback and 5-star rating. Thank you for your support! Feel free to share any additional comments with our Customer Support Manager. Donna Windsor at dwindsor@jaxcjd.com.
Best Regards, Jacksonville Chrysler Jeep Dodge Ram Baymeadows Leadership Team
Great team/but can’t wait to trade.
Sluggish
Was told I know “It sucks”
Sluggish
Was told I know “It sucks”
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by timbohb96
Service Price Transparency
Other Employees Tagged:
Jacob Hess, & Finance manager last office on right by exterior doors
Apr 10, 2025 -
timbohb96 responded
Read all kinds of reviews online after I made my purchase on the Ram. Everything from love my new truck to…. My new Ram is a piece of “beep”
Or I bought a lemon. As I stated on the review, All staff and associates get 5 stars. You guys didn’t build the truck personally so my frustration of sluggish, hesitation or as I was told at your dealership… it like pulls back & fourth then at certain speed it’s smooth. I said YES exactly!
To be told “Nothing wrong with truck” It sucks I know but that’s just the way the truck does.
Not what a customer wants to hear. So I keep it parked at my home during the week to save miles on it and drive my wife’s car to and from work until I can get enough money to put down because of negative equity now. Then I trade it and get a new GMC.
Simple and fast, the way it is supposed to be.
Done - done - done, done, done.
Done - done - done, done, done.
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by rayz0065@aol.com
Service Price Transparency
Other Employees Tagged:
Service Writer
May 08, 2025 -
Jacksonville Chrysler Jeep Dodge responded
Dear valued customer,
We are so happy to know that you had a fast and simple experience! We will share your 5-star review and feedback with our staff and Management Team. Thank you for your support! Feel free to share any additional comments to our Customer Support Mgr. Donna Windsor at dwindsor@jaxcjd.com.
Best Regards, Jacksonville Chrysler Jeep Dodge Ram Baymeadows Leadership Team
Fast friendly informative
Answered all questions work
with us on price
Helped with all our needs
with us on price
Helped with all our needs
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by Jjez79
May 08, 2025 -
Jacksonville Chrysler Jeep Dodge responded
Dear valued customer,
We are thrilled to know that our team was fast, friendly, and informative during your visit! We will share your 5-star review and feedback with our staff and Management Team. Thank you for your support! Feel free to share any additional comments to our Customer Support Mgr. Donna Windsor at dwindsor@jaxcjd.com.
Best Regards, Jacksonville Chrysler Jeep Dodge Ram Baymeadows Leadership Team
Michelle my service writer was very attentive to my
questions and very respectful . She took care of the jeep and I was very pleased with the service
questions and very respectful . She took care of the jeep and I was very pleased with the service
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by radieh69
Service Price Transparency
May 08, 2025 -
Jacksonville Chrysler Jeep Dodge responded
Dear valued customer,
We are so happy that your Service Advisor, Michelle, provided you with respectful care for the needs of your Jeep! We will share your 5-star review with our attentive staff and Management Team. Thank you for your support! Feel free to share any additional comments to our Customer Support Mgr. Donna Windsor at dwindsor@jaxcjd.com.
Best Regards, Jacksonville Chrysler Jeep Dodge Ram Baymeadows Leadership Team
My Service Advisor Michelle was absolutely wonderful!
She took great care of me and treated me like family! I am very grateful!
She took great care of me and treated me like family! I am very grateful!
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by Welltoned1
Service Price Transparency
Other Employees Tagged:
Tech person
May 08, 2025 -
Jacksonville Chrysler Jeep Dodge responded
Dear valued customer,
We are so happy to hear that your Service Advisor, Michelle, was absolutely wonderful to work with! We will share your 5-star review and feedback with our staff and Management Team. Thank you for your support! Feel free to share any additional comments to our Customer Support Mgr. Donna Windsor at dwindsor@jaxcjd.com.
Best Regards, Jacksonville Chrysler Jeep Dodge Ram Baymeadows Leadership Team
My service advisor, Jonatan, provided excellent customer
service. He is always friendly, knowledgeable, and kind. He always ensures my appointments run smoothly. Thank you for everything you do!! Jonatan is
service. He is always friendly, knowledgeable, and kind. He always ensures my appointments run smoothly. Thank you for everything you do!! Jonatan is truly an asset to the company.
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by Ymari_20
Service Price Transparency
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