Donna Shankman

Based on recent experiences, I strongly advise caution when considering doing business with any Braman dealerships, and BMW of North America. From the beginning of the sales process, I encountered several when considering doing business with any Braman dealerships, and BMW of North America. From the beginning of the sales process, I encountered several issues that raised serious concerns about transparency. My trade-in was significantly undervalued, only to later find it listed with a $10,000 markup on their website. Information provided about the vehicle’s MMR was false and misleading, the overall sales process lacked integrity. At first, I was encouraged to lease a BMW i5 with an obvious and visible scratch on the front bumper and told to return later for repairs. More troubling, products and warranties I had explicitly declined were later added without my consent. Upon delivery, the vehicle was not cleaned and exhibited immediate mechanical concerns, including faulty windshield wipers, wheel bearing and breaking system issues, constant and unusual clunking sounds during and after DC fast charging. The (popcorn like sounds) were severe enough to warrant pulling over to let the vehicle cool down. Despite taking the vehicle back to the dealership within the first two weeks, there was no resolution. After a month of follow-ups and involvement from BMW North America, I was told an exchange of collateral had been approved. However, this too turned out to be misleading — I was later asked to pay over $19,000 plus deposits and fees to move forward in an attempt to lure me into a trade, which is unreasonable in the context of a vehicle defective. In such cases, either a full buyback or substitution of collateral is applicable which was promised in writing by both Braman and BMW NA, an even swap. The vehicle had been at the dealership for over a month, and service staff refused to take it to an Electrify America for appropriate diagnostic tests. Huge vulnerability and safety issues for my family or even the general public at this point. All BMW electric vehicles are a problem child both domestically and abroad, particularly related to overheating, breaking system, high-voltage battery cooling and power lost while driving. In conclusion, stay as far as you possibly can from both BMW of North America and Braman Motors, save the aggravation and if you accidentally go in, do yourself a huge favor and walk out. BMW has sold customers junk for decades and long pattern of lawsuits against Braman Motors for deceptive sales and services practices. Truth in lending act violations unfair and deceptive trade practices at it’s best. FLHSMV should swiftly launch an investigation and pause their operations immediately, not sure how they have been allowed to operate with impurity for so long. Clear intentional patterns of misrepresentations and dealer frauds, overall unethical sales and service culture, a complete mess!!! More

Report | Print

THIS is how a BMW dealership SHOULD be. From the moment we walked in the door, Donna Shankman made us feel at home. Donna is overwhelmingly knowledgeable, professional and kind. The entire From the moment we walked in the door, Donna Shankman made us feel at home. Donna is overwhelmingly knowledgeable, professional and kind. The entire team in West Palm Beach is first class. You’ve got two new customers for life. Thank you! More

Report | Print

We had another amazing experience at Braman BMW Palm Beach thanks to Donna Shankman. This is the second BMW we’ve purchased from her, and she truly goes above and beyond every time. Donna recently helpe Beach thanks to Donna Shankman. This is the second BMW we’ve purchased from her, and she truly goes above and beyond every time. Donna recently helped my grandfather with his new BMW X3, and even though he can be a tough customer, she showed incredible patience, professionalism, and care throughout the entire process. Her knowledge and genuine dedication made the buying experience smooth and enjoyable for all of us. Donna is hands down the best client advisor in Florida, and the reason we’ll continue coming back to Braman BMW Palm Beach. More

Report | Print

Bad service . Bad management horrible consumer service … front and back of the house is bad Bad management horrible consumer service … front and back of the house is bad More

Report | Print

Great dealership, dishonest salesman. Many other fine people to work with here. I recommend Donna Shankman. Many other fine people to work with here. I recommend Donna Shankman. More

Report | Print

Donna is great to work with. This is my 5th car with her. She is always available and responsive. I look forward to my next purchase with her. This is my 5th car with her. She is always available and responsive. I look forward to my next purchase with her. More

Report | Print

Donna is the best!! I had lived in Palm Beach for 15 years before I moved to Ft. Lauderdale 12 years ago. For the 15 years I did live in Palm Beach I bought a new BMW every three years exclusively with years before I moved to Ft. Lauderdale 12 years ago. For the 15 years I did live in Palm Beach I bought a new BMW every three years exclusively with Braman BMW. After moving to Ft. Lauderdale I started doing business with the local BMW dealer near my home. Big mistake! I quickly realized that my new local dealer could not compare to the level of excellence and professionalism that Braman is famous for. Donna is a complete joy to work with. She is professional, knowledgeable, friendly, and personable. Donna is totally committed to provide the ultimate world class customer service her clients expect and deserve. She went above and beyond the call of duty to insure my complete and total satisfaction. I look forward to many more purchases with Donna and Braman. Put simply, Donna and Braman are the best of the best! More

Report | Print

Donna Shankman is very focused lady and knows how to close a deal. This is my second BMW bought with Donna. She has the knowledge and BMW interest at heart. Neil T. Empson Empson USA Inc. close a deal. This is my second BMW bought with Donna. She has the knowledge and BMW interest at heart. Neil T. Empson Empson USA Inc. More

Report | Print

Donna was outstanding! This was my best car buying/leasing experience that I have ever had, because of Donna. Donna is very professional, knowledgeable, patient, attentive, honest, and goes out buying/leasing experience that I have ever had, because of Donna. Donna is very professional, knowledgeable, patient, attentive, honest, and goes out of her way to help her clients. We actually handled all the details on the phone the day before I met her and took delivery of my new car. She went to bat for me and was able to get me the price I needed. I will highly recommend Donna to everyone I know who is in the market for a car. I love you Donna! More

Report | Print

Donna thank you for your excellent professional service on our new x3. You made our lease from NY extremely easy. Also thanks for airport pickup. on our new x3. You made our lease from NY extremely easy. Also thanks for airport pickup. More

Report | Print