Donna Osborne
Donna Osborne at Lexus of Pembroke Pines

Donna Osborne

Finance Secretary

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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3.5
49 Reviews
3.5

49 Reviews

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49 Reviews of Donna Osborne

January 19, 2026

Dealership Rating
Employee Rating

They gave me a wire amount for my Lexus GX but didn't factor in the 1k deposit I already paid.... when I tried to get my deposit back they refused after 2 weeks of back and forth and now claim it was inc More

by MATT@WEBERCO.IO
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Jan 28, 2026

Lexus of Pembroke Pines responded

Matt, I'm really surprised to see this feedback. We run an honest business, and I sincerely apologize for any confusion regarding the deposit. Let's connect directly so that I can ensure this is resolved to your satisfaction—please reach out to me when you have a chance. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

December 29, 2025

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Employee Rating

Zebbie made the entire process as easy as Kindergarten. Patient, understanding and works with the buyer. A+ in my book. And not many get an A+ from me. More

by cpa160
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 29, 2025

Lexus of Pembroke Pines responded

Thank you for choosing Lexus of Pembroke Pines and for sharing your review of Zebbie! We hope to see you again in the future. Safe travels!

November 08, 2025

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Employee Rating

The dealership service department does not troubleshoot car issues. If the problem is not infront of them they do not resolve More

by mark.cirelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

September 17, 2025

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Kazi is one of the most professional and welcoming specialist. Would recommend him for my whole family and anyone looking for a stress free experience. Come visit Kazi at Subaru of Pembroke Pines! More

by akbararashid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 18, 2025

Lexus of Pembroke Pines responded

Thank you for your kind words! It sounds like Kazi left such a good impression that you even mentioned Subaru of Pembroke Pines instead of Lexus of Pembroke Pines! We’ll be sure to pass along your comments, and we look forward to assisting you again in the future. Take care!

August 03, 2025

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El servicio fue excelente y nuestro consultor Jeremy tiene un 5 estrellas por servicio y mantenerme informado del progreso del servicio a mi auto. Gracias. More

by JIMMYTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 06, 2025

Lexus of Pembroke Pines responded

Nos alegra saber que está satisfecho con Jeremy y el servicio en general. Gracias por elegir Lexus of Pembroke Pines!

June 04, 2025

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Employee Rating

Very good salesman and very knowledgeable in the field I would recommend him to anyone who needs a Lexus More

by FISDOG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2025

Lexus of Pembroke Pines responded

Thank you for the recommendation! We're delighted to hear that our salesman provided a knowledgeable experience at Lexus of Pembroke Pines. We appreciate your support and look forward to assisting anyone you send our way!

February 21, 2025

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Employee Rating

Time for the service exceed the normal time only for rotate the tire spend 3 hours. This dealer have worst customer experience More

by JJSOTOCHAVEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 08, 2025

Lexus of Pembroke Pines responded

I apologize for the extended wait time you experienced during your tire rotation. We strive to provide efficient service and it's disappointing to hear that we fell short. Please feel free to reach out so we can address this issue further. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 10, 2025

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Employee Rating

Our Sales person Michael B was excellent…. He knew every vehicle and all options available. All paperwork went swift with no issues. It was a pleasure dealing with your dealership. I would More

by MRMRSPEREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Banko

Feb 10, 2025

Lexus of Pembroke Pines responded

We're delighted to hear that Michael B provided you with such a seamless experience at Lexus of Pembroke Pines. Thank you for recommending us and sharing your positive feedback!

February 05, 2025

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Employee Rating

The only issue was with the trade in. The value from Lexus was $5K less than car max. Making the over transaction fall into another day at the dealerships. More

by MICMIA29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Otany Lantigua

Feb 05, 2025

Lexus of Pembroke Pines responded

Thank you for sharing your feedback with us. We're sorry to hear about the trade-in value discrepancy at Lexus of Pembroke Pines and appreciate your patience during the process. If there's anything further we can do, please let us know!

December 21, 2024

Dealership Rating
Employee Rating

Fair,quick,transparent and communicative. Staff was friendly and answered all questions in an educated manner More

by maddenc10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2024

Lexus of Pembroke Pines responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Lexus of Pembroke Pines provided friendly and transparent service. We appreciate your feedback and look forward to assisting you again in the future!

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