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Donna Feliciano
Donna Feliciano | Page 31
Service Consultant
Colonial Hyundai
4423 Lincoln Hwy
Downingtown, PA 19335
414 Reviews
Dealership Experience
18 yrs, 5 mos
Industry Experience
42 yrs, 2 mos
Languages Spoken
English
414 Reviews of Donna Feliciano
May 28, 2019
Recall of engine. Donna was very friendly and remembered the car I was talking about. She shoveled the problem right away. Thanks to Donna the recall was taken care of Donna was very friendly and remembered the car I was talking about. She shoveled the problem right away. Thanks to Donna the recall was taken care of immediately. More
by STAMBAUGH1975
Verified Customer
May 28, 2019
Service work The service is pretty in good qoality and very informative about what needs to be done. The environment and service men are friendly. If they could e The service is pretty in good qoality and very informative about what needs to be done. The environment and service men are friendly. If they could expand the parking place a little larger, then it would be more convenient. More
by GHANCHENG
Other Employees Tagged: J.P. Jones
May 27, 2019
Standard Service Made an appointment for an oil change, tire rotation, and wiper blades. Was informed by Donna Feliciano, that tires were rotated on last visit, so wi Made an appointment for an oil change, tire rotation, and wiper blades. Was informed by Donna Feliciano, that tires were rotated on last visit, so will just do oil change and replace wiper blades. Was in and out in approx. 30 minutes. Professional service as always. Thanks, JDM More
by JKMARASCO
May 25, 2019
Great customer service I was able to schedule an appointment easily on line. Service was very busy that night but, I was kept aware of how long it would be for the car serv I was able to schedule an appointment easily on line. Service was very busy that night but, I was kept aware of how long it would be for the car service to be done. More
by L_MDUFFY
Other Employees Tagged: Katie Schaffer
May 23, 2019
Disappointed Went for a recall but found out the recall had already been taken care of last time I was there. I was really irritated by that because otherwise I wo Went for a recall but found out the recall had already been taken care of last time I was there. I was really irritated by that because otherwise I wouldn't have made the trip (dealer is about 45 min away in traffic). Colonial sent me so many email reminders to get the recall done. Why did it take so long for Corporate to update their files?? Also wish my battery registered as needing to be replaced because it wouldn't start later that day and needed a jump to get home and also a jump to go back to the dealer. Was so frustrated because JP said on the phone the night before that they would take my car right away. I wound up needing a new battery and being there for 2 hrs which annoyed me even more. I still don't understand why my battery wasn't flagged for needing a new one.Probably will not go back to this place, nor do I plan on buying a Hyundai for my next car. The only thing good about the 2 appts was how nice Donna was. More
by 2012newcarowner
Other Employees Tagged: J.P. Jones
May 23, 2019
Way to long of a wait I requested a car wash.Was told my car was going down for washing over an hour later still not even touched.No apology for wasting my time Feel press I requested a car wash.Was told my car was going down for washing over an hour later still not even touched.No apology for wasting my time Feel pressured into services everytime there. Was told I need another $500 repair taking it somewherelse for a 2nd opinion. More
by MANDBJ
May 22, 2019
Donna is awesome! Thank you to Donna who explained everything well to me. You made this whole process less painful. The transmission needed replacement at 65,000 mil Thank you to Donna who explained everything well to me. You made this whole process less painful. The transmission needed replacement at 65,000 miles which is under the 100,000 mile warranty. Too bad the new transmission is only under warranty for 12 months/12,000 miles, whichever comes first. Kind of defeats Hyundai's 100,000 best in the industry warranty marketing message. As the original owner, I have had all my service even the oil changes on schedule at the dealership. Yet, the replacement transmission will only be good under the new warranty until 77,000 miles or 12 mos. April 2020, whichever occurs first.. Too bad. Our family has had 5 hyundai's from this dealership. I can't complain about the dealership at all or the service, which is excellent, but the corporate Hyundai policy that the replacement transmission invalidates original warranty is unfortunate. More
by RPAIN07
May 19, 2019
Not same Different service dept, not the same effectance as the previous one, service seem to take longer for the same than was before changed dept. feels tha Different service dept, not the same effectance as the previous one, service seem to take longer for the same than was before changed dept. feels that way. More
by AMGRAMATA3
Other Employees Tagged: Lou Ziegler , J.P. Jones
May 17, 2019
Donna, as always, was excellent--a key reason why.. In addition to your fair pricing and great overall service, Donna is a key reason why I keep coming back to Colonial....I've purchased or leased proba In addition to your fair pricing and great overall service, Donna is a key reason why I keep coming back to Colonial....I've purchased or leased probably 6 or 7 vehicles to date from your dealership, and Donna is one of the key reasons why I am a loyal customer. She's a gem! More
by 3GANZBOYS
May 14, 2019
Wonderful Kimberly was wonderful kind patient warm and new what she was doing. She went far and above to help me. I will recommend her to everyone I know thin Kimberly was wonderful kind patient warm and new what she was doing. She went far and above to help me. I will recommend her to everyone I know thinking of leasing a car and buying one. Kimberly is an asset to your dealership. More
by deborah552
Other Employees Tagged: Tom Burrows, Kimberly Murzynski
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