Donna Feliciano | Page 26

Service and Help Appreciated I brought my car in for $300 of essential repairs last week. $190 to replace a broken steering coupler and $99 for a alignment needed due to the broke I brought my car in for $300 of essential repairs last week. $190 to replace a broken steering coupler and $99 for a alignment needed due to the broker coupler. While it was the second visit to diagnose the steering coupler, overall I was pleased to have the problem corrected. Based on the recent fix, I decided to move forward with a quote of $260 to fix my sunroof. The plastic on the sunroof arm had broken and was disattached. The sunroof was mechanically working and would open and close, however one would need to hold down the arm while it opened and closed. I was quoted $70 for the part and $188 for labor to fix the sunroof. The service team ran into some complications with my sunroof and it was not the initial news I wanted. The staff and service manager were very helpful in talking through this issue. We worked out a solution that helps rectify the situation and we are moving forward with the repairs to fix my car. I'm looking forward to working with the service team and the friendly staff at Colonial Hyundai. More

by MarkS Verified Customer Verified Customer

Report | Print

Inspection, oil change There have been a few times in the past where I have had a questionable exp. This time around was very good. The work I wanted done was completed time There have been a few times in the past where I have had a questionable exp. This time around was very good. The work I wanted done was completed timely and the new text service is a very good improvement especially during busy times when people can't reach the phone or in work. Very pleased!!! More

by HACKNSLASHSTEVE Verified Customer Verified Customer

Report | Print

Wait time I had 1130 appt on 8/27 for a check engine light problem. Finally at 2 pm my car went in. Waited 2 and half hrs. for car to tell me my problem. Was no I had 1130 appt on 8/27 for a check engine light problem. Finally at 2 pm my car went in. Waited 2 and half hrs. for car to tell me my problem. Was not to happy with dealership. I had to ask at device desk if they forgot about me. They could have let me know the status of the wait instead of me questioning them. More

by KIRB1225 Verified Customer Verified Customer

Report | Print

poor customer service i made my first online reservations for Genesis Valet Service on 8/19/19 for an appointment on at 9:00 am 8/23/19 that was confirmed on email. No one i made my first online reservations for Genesis Valet Service on 8/19/19 for an appointment on at 9:00 am 8/23/19 that was confirmed on email. No one showed up or called on 8/23, i called the dealership and was given an excuse and an apology. it was rescheduled for 9:00 8/26 and confirmed on email. again no one showed up or called by 11:00 am on 8/26. I then called the general manger and he said he would look into it and get back to me. by 3:00 that day i had received no call from the service department or the general manger. i called the GM and left vmail, i also sent email to the service department and no reply. the following morning 8/27/19 I called the GM again and left another vmail, which was finally returned and he said the service department would be calling me to arrange the Valet Service. after all that the service was finally completed 8/27/19. More

by marc.meunier Verified Customer Verified Customer

Report | Print

Short & Great Everyone is very knowledgeable and pleasant to deal with. Also did a great job to do everything in a very timely fashion. I Thank everyone. Everyone is very knowledgeable and pleasant to deal with. Also did a great job to do everything in a very timely fashion. I Thank everyone. More

by HJW6497 Verified Customer Verified Customer

Report | Print

Pleasant wait! Inspection, air filters, anti-freeze flush, oil change done while I waited in the pleasant waiting room that now has vending machines. Friendly staff! Inspection, air filters, anti-freeze flush, oil change done while I waited in the pleasant waiting room that now has vending machines. Friendly staff! Service was completed within the expected time period. Always trust this dealership for taking care of me and my Sonata SE. More

by LNICHOLLS1206 Verified Customer Verified Customer

Report | Print

I can trust the employees They do good job and it's nice to deal with Dana She is knowledgeable of cars and what my car needs That is why i like her They do good job and it's nice to deal with Dana She is knowledgeable of cars and what my car needs That is why i like her More

by YOUNGLANG.KANG Verified Customer Verified Customer

Report | Print

Good job Needed a part replaced.....done on time and waiting for me when I arrived. Service area was clean and Donna was organized and good at explaining why Needed a part replaced.....done on time and waiting for me when I arrived. Service area was clean and Donna was organized and good at explaining why we needed this done. More

by KATHY.SMALL Verified Customer Verified Customer

Report | Print

My new car Awesome. Especially Mike W. who sold me my car to me.He explained everything to me and answered all my questions. He's also a very good friend. Awesome. Especially Mike W. who sold me my car to me.He explained everything to me and answered all my questions. He's also a very good friend. More

by GEOANDJO1 Verified Customer Verified Customer

Report | Print

Timely I didn't expect such fast work and everyone was very friendly. And the waiting area was very clean and comfortable. A very nice experience. I didn't expect such fast work and everyone was very friendly. And the waiting area was very clean and comfortable. A very nice experience. More

by AJ19335 Verified Customer Verified Customer

Report | Print