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Donna Feliciano
Donna Feliciano | Page 11
Service Consultant
Colonial Hyundai
4423 Lincoln Hwy
Downingtown, PA 19335
414 Reviews
Dealership Experience
18 yrs, 5 mos
Industry Experience
42 yrs, 2 mos
Languages Spoken
English
414 Reviews of Donna Feliciano
May 21, 2020
The service work isn’t my complaint, when I asked to have my car washed it was never explained that they changed their policy and the gold card (which was in my glove box) needed to be in the cup holder. The my car washed it was never explained that they changed their policy and the gold card (which was in my glove box) needed to be in the cup holder. The vehicle was dropped off the night before my appointment and they had it all day for inspection only. I waited upon pick up to get it washed on my own. The service associate kept suggesting an oil change due to the fact they recommend it ever 3750 miles due to where I live (PA). I’ve already discussed this with the service manager and I follow the normal service intervals as listed in the manual to stay within warranty. More
by bobunitis
Verified Customer
May 19, 2020
Very good service Donna F. was very helpful and Brad T. also. David Smith a very nice guy and if i have any problem to call him, not sure about the repair guy was Donna F. was very helpful and Brad T. also. David Smith a very nice guy and if i have any problem to call him, not sure about the repair guy was More
by DRTHYCRPDS
Other Employees Tagged: Felicia Jones, David Smith, Brad Triplett
May 14, 2020
Excellent service, timely and with very good communication. Excellent service, timely and with very good communication. Excellent service, timely and with very good communication. Yes. communication. Excellent service, timely and with very good communication. Excellent service, timely and with very good communication. Yes. More
by repick001
Other Employees Tagged: Ruben Escobar
May 13, 2020
great great great! Good, Donna Feliciano took care of me and arranged my appointment and details of the work to be done. Service was completed in less then one day. Good, Donna Feliciano took care of me and arranged my appointment and details of the work to be done. Service was completed in less then one day. More
by EMERGENCY247HELP
May 11, 2020
Hyundai Car Maint. Loved the communication and ease of getting my car maintenance done. They let me know when the person would be here to get my car. They called me ab Loved the communication and ease of getting my car maintenance done. They let me know when the person would be here to get my car. They called me about payment. They let me know when my car was being brought back. They even sent an email of the 'check up'. More
by SANSOBEL
Other Employees Tagged: Ruben Escobar
May 08, 2020
Heros Work Here! Ruben was so kind and caring when he helped schedule my initial appointment. I'm so appreciative Colonial Hyundai was still open to assist with a reca Ruben was so kind and caring when he helped schedule my initial appointment. I'm so appreciative Colonial Hyundai was still open to assist with a recall and tun up. We all need our cars running, especially during this crazy time. I stressed to Ruben that I was still working from home and going to a 2nd job during evenings and Saturdays and that I purposely tried to get my car fixed on a Wednesday, as that was the later service night. After learning they adjusted their hours due to COVID-19 he let me know there was a valet service and that they will call me the morning of to schedule the pick up. On the morning of my appointment I receive a nice call from Donna Feliciano who was very responsive and helpful regarding communicating the service visit and the valet service pick up. At the end of the day they returned my car back to its original parking place and they did not pressure me to do anything else to my car. They fixed what I wanted quickly. Thanks again for being open and helpful to service my car in this scary time. You are all truly heroes working the front lines! More
by Jessie
Other Employees Tagged: Ruben Escobar
May 06, 2020
Great job and communication Been using them for years. Moved further away so not there as often. Donna does a great job communicating updates and had my car ready as quickly as Been using them for years. Moved further away so not there as often. Donna does a great job communicating updates and had my car ready as quickly as possible. More
by startraindd
Other Employees Tagged: Kevin Wagner
May 06, 2020
I came in for an oil/ filter change only. Tire rotation was suggested, so I agreed. My vehicle had been detailed inside and out less than 24 hrs prior to my service. I was informed upon leaving that vehicl was suggested, so I agreed. My vehicle had been detailed inside and out less than 24 hrs prior to my service. I was informed upon leaving that vehicle had been washed and wiped down inside for me without my knowledge or permission! When I returned to my vehicle it was wet inside due to the passenger window being left partially down during the unauthorized washing. Which I guess is why my service took almost 2 hours!! Very disappointed. More
by J Emerson
Other Employees Tagged: Ruben Escobar
May 05, 2020
No issues with service Everything went well and they completed service as requested. Donna is easy to work with and good with communication. Would go back again for needed Everything went well and they completed service as requested. Donna is easy to work with and good with communication. Would go back again for needed service. More
by FISHER.LEE
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