Dominic Vettraino | Page 2

Nissan of Torrance responded

Thank you so much for your kind words! We're thrilled to hear that you feel like family when you visit us. Our team is dedicated to providing the best service possible, and your recommendation means the world to us. We look forward to seeing you again soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Carla, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Teresita, thank you for your kind words! Our team takes great pride in providing exceptional customer service and ensuring that our customers are happy and satisfied. We appreciate your support and look forward to serving you in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Teresita, thank you for your kind words! We pride ourselves on our friendly communication and always strive to go above and beyond to satisfy our customers' needs. We're happy to hear that our services were explained clearly to you. We appreciate your support! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

We are so glad you enjoyed our friendly atmosphere! Thank you for the feedback and we will definitely work on adjusting the music volume and adding more outlets to make your next visit even more enjoyable. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, I spoke with your Advisor Dominic and he explained the following. The repair was delayed multiple days due to your extended warranty co Ally. The online portal was down, and the Advisor was unable to submit claim. He spoke to Aaron and Brady (Ally Reps) multiple times to try to resolve and was unable to. They would not allow him to submit the claim by phone. He was unable to get any information from Ally. An inspector showed up on the 17th, and he inspected the vehicle with Stephen (Shop Foreman) and denied the claim. The inspector had Stephen clear the check engine light and wait for it to come back on. It did not come back on immediately as it was an intermittent condition. We ran the vehicle for an extended period of time but check engine light did not come back on. Dominic then called you to provide an update. He stated you then elected to pick up vehicle and drive it until the light turns back on. We do apologize if all of this was not explained to you in a timely manner or efficiently. If you have further questions or concerns, please feel free to contact us or visit our service department. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you for taking the time to share your experience with us! We are delighted to hear that Dominic provided excellent service and was a great communicator. Our team strives to provide efficient and honest car repairs with a professional and helpful attitude. Thank you for choosing Nissan of Torrance and we look forward to serving you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that Mr. Vettraino provided exceptional customer service. We strive to create a friendly and professional environment for our customers. We appreciate your support and hope to see you again soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

I am sorry to hear about your negative experience. We strive for great customer service and will take your feedback into consideration to improve. I hope you will consider giving us another chance in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you for your review! We're so glad to hear our team provided you with informative updates and thorough service during your repair. Your satisfaction is our top priority. See you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager