Dirk Steffen | Page 6

I just bought my second BMW through Ken and the whole process couldn't have been easier. Ken and Mike took care of everything for me and it was a very simple process once I arrived to pick up the car. D process couldn't have been easier. Ken and Mike took care of everything for me and it was a very simple process once I arrived to pick up the car. Dirk did a really great job at going through all of the features with me. I have had nothing but stellar service at this dealership, and I will continue to come back in the future! More

by DaveH Verified Customer Verified Customer

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Ken Delk was extremely professional and helpful with the lease of not only my new BMW, but my husbands as well. He and his associate, Dirk Steffen, not only made the paperwork and delivering process easy, t lease of not only my new BMW, but my husbands as well. He and his associate, Dirk Steffen, not only made the paperwork and delivering process easy, they were extremely patient showing us any new technology we were not aware of. I highly recommend BMW of Westlake and their employees, Ken and Dirk. We look forward to working with them again in the future! More

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Great experience from communication to pickup. Spent time with us walking through all of the options and made sure we were clear and understood all aspects of our new car time with us walking through all of the options and made sure we were clear and understood all aspects of our new car More

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Wonderful service from the start to the end. My second car purchased here and I wouldn't go to anyone else but Nez. I had a problem with my sirius and he fixed it right away. car purchased here and I wouldn't go to anyone else but Nez. I had a problem with my sirius and he fixed it right away. More

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Great experience. No hassle buying and ensured a smooth process throughout. Ken did a great job answering my questions. process throughout. Ken did a great job answering my questions. More

by STEPHEN.WATT Verified Customer Verified Customer

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The entire staff was excellent to work with. From start to finish they exceeded expectations. to finish they exceeded expectations. More

by OCCHY01 Verified Customer Verified Customer

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Nez Faraj made my purchase experience amazing. He was knowledgable and helpful and went over and above with his attention to detail. I never felt pressure at anytime but knew he was there to help me. Whe knowledgable and helpful and went over and above with his attention to detail. I never felt pressure at anytime but knew he was there to help me. When I picked up my car, the detailing was impressive. The time I spent in finance was so easy and efficient. Dirk spent time going over all the features of the X3 and was thorough and patient. I thought I would like my BMW but I LOVE it. I compared Audi, Mercedes and BMW and am confident I made the right decision. More

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I was interested in buying a used X3. There was only one left on the lot. Nez made the experience easy and stress free. Dirk went though the whole car with me and helped me connect everything and set the ca left on the lot. Nez made the experience easy and stress free. Dirk went though the whole car with me and helped me connect everything and set the car up to my liking. Both of them are awesome!! More

by RUTHANGUIANO Verified Customer Verified Customer

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Fabulous experience. Kelly Cavanagh provided services above and beyond my expectations. What a pleasure to work with. above and beyond my expectations. What a pleasure to work with. More

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Best car buying experience over the last 20 years. We live in Central Ohio and found a car that was in route to Westlake and Kelly Cavanagh walked us through the entire process via email and phone. She m live in Central Ohio and found a car that was in route to Westlake and Kelly Cavanagh walked us through the entire process via email and phone. She made us feel at home even though we are not local and has really made BMW of Westlake our dealership of choice from hear on out. Thank you to the entire team! Dirk is truly a Genius when showing us all the technology and the ease of use so we can enjoy our vehicle even more. More

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