Dirk Steffen | Page 18

My First BMW As a young professional who is inexperienced in purchasing a car, I could not have asked for more from Q. We communicated for over a month, brainstorm As a young professional who is inexperienced in purchasing a car, I could not have asked for more from Q. We communicated for over a month, brainstorming cars and sending links back and forth to make sure he understood exactly what I wanted. He was incredibly patient each time I changed my mind, and finally found me an unbelievable deal on a car I never thought I could afford. He was overly generous with my trade-in, offering well above all competing dealerships in the area. Q has an incredible talent with people and cars. He treated me as family from the first moment, and gave honest and knowledgeable information throughout the entire process. I will never buy a car from anyone else. Thank you again to the whole BMW team, I appreciate all of your kindness that made this stressful process enjoyable! More

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Beautiful facility, Excellent staff Everyone I've dealt with at Westlake BMW has been helpful, courteous, friendly, and very knowledgeable. Alicia Taylor was my salesperson, and I couldn Everyone I've dealt with at Westlake BMW has been helpful, courteous, friendly, and very knowledgeable. Alicia Taylor was my salesperson, and I couldn't have been happier. She was truly a pleasure to work with. More

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Second time working with Howard Schneider and is the best!! This is my second time working with Howard Schneider and he is the best! Hence reason I came back to him! First time was in Middleburgh Hts and I fo This is my second time working with Howard Schneider and he is the best! Hence reason I came back to him! First time was in Middleburgh Hts and I followed him to Westlake office! That says a lot about Howard! Howard always goes above and beyond, giving exceptional/excellent service and not only is he kind, patient, polite and genuine, he makes you/has always made me feel very welcome and is always willing to help, finds answers for all my questions and very timely in all responses! I have been very honored to have Howard as my main contact/go to person for everything! He is exceptional/excellent! Thank you so much, Howard! Can't thank you enough! I can't imagine working with anyone else other than Howard and when I call and he is not there, believe me, I wait for him to come back! He is the best!!! I also had the opportunity to work with Dirk, Cameron, Justin and Mike N, Finance - all awesome/exceptional/excellent service regarding all the car features and Dirk, Cameron and Justin were very patient with me with all the new apps I have in the car! Thank you, truly the genius team! You truly are genius in everything you do and Dirk, thank you for your prompt responses/texts when I scheduled my apt with you to go through everything in the car and of course, Cameron and Justin nailed it (and with a smile!), explained everything in details and also stated I could call them anytime with any questions! You guys make it so easy to use all those fancy apps in the car! Thank you for being there for us when we need you! Mike N, Finance Director, exceptional/excellent service and thank you for all your financial expertise and step by step explanations of everything! BMW of Westlake, you rock!!! More

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First class all the way! The entire experience looking for and purchasing a Certified Pre-Owned BMW with BWM of Westlake was first class all the way. I had high expectations a The entire experience looking for and purchasing a Certified Pre-Owned BMW with BWM of Westlake was first class all the way. I had high expectations and those were not only met, but were exceeded. More

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The pleasure is all mine!!!! Thank you Howard Schneider for making he purchase of my first BMW a pleasurable experience! From the time I walked in to ask some questions to the mom Thank you Howard Schneider for making he purchase of my first BMW a pleasurable experience! From the time I walked in to ask some questions to the moment I drove the beauty away, Howard saw to it that every detail was handled. And thanks also to Dirk, 'the Genius', who patiently went over the 'bells and whistles' with me until I was comfortable. AND, I even get an Encore!! To top that all off, the pleasure continues--EVERY time I drive it out of the garage!! Thanks again Howard!! (and Dirk, too!) Just had my Encore with Nate! My smile just keeps getting bigger! Thanks, Nate! More

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The reason I keep coming back. Just took delivery of my sixth leased BMW, my fifth from this dealership. Fred Palmer is always the first person I call when it is new vehicle time a Just took delivery of my sixth leased BMW, my fifth from this dealership. Fred Palmer is always the first person I call when it is new vehicle time and he has been involved with every vehicle I have leased from this dealership. Our latest purchase is my wife's daily driver. Fred and Jerry Mancini provided us with multiple test drive opportunities while helping us select the right vehicle to accommodate our needs. Once we made our choice, they ordered and delivered the new vehicle with astonishing speed. The lease return process could not have been easier and Product Genius, Dirk Steffen made sure I didn't drive off the lot without being completely comfortable with all the features of our new vehicle. Another great experience. I'd also be remiss if I didn't give a mention to Cassie Thadeus, who has provided my wife and I with "top shelf" treatment during service visits throughout our multiple BMW ownerships. More

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Hassle and pressure free Good pricing and no pressure. Excellent inventory and patient sales staff that works with you in arranging test drives until you find the car you wan Good pricing and no pressure. Excellent inventory and patient sales staff that works with you in arranging test drives until you find the car you want. No service history as of yet to make an accurate assessment of the service department. More

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Great all-around experience I contacted the dealership after finding a car equipped just like I wanted. John Redden was great to work with and always e-mailed or called promptly I contacted the dealership after finding a car equipped just like I wanted. John Redden was great to work with and always e-mailed or called promptly whenever I had questions or needed additional info. He even drove to the Audi dealership to pick me up after I dropped off my leased car. There were no surprises with the transaction and no undue pressure from Mike in Finance to purchase any add-ons that weren't needed. I would highly recommend working with this dealership and I would do so again even though this was a 2 hour drive for me to get there from Columbus. More

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Outstanding dealership and sales person Ken Delk was my sales professional. I visited the dealership shopping and within a reasonable period of time I purchased a 2016 428ix.Ken has a unique Ken Delk was my sales professional. I visited the dealership shopping and within a reasonable period of time I purchased a 2016 428ix.Ken has a unique skill to listen and respond to the customer's interests. He is low Key but totally knowledgeable of the products. He discloses all information relevant to evaluating the value of the deal. He is excellent with disclosure and paperwork and follows up after the purchase to see if all is OK. Very impressive customer service.Dirk delivered the car with clear explaination of the car's systems. More

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Best Dealership Experience These guys get the job done -- thoroughly impressed and appreciative of the team's resourcefulness and cooperation. Not only was I in and out within These guys get the job done -- thoroughly impressed and appreciative of the team's resourcefulness and cooperation. Not only was I in and out within an afternoon, but it was on a day where they were understaffed! More

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