Dion Grace

Terrible communication. Went without my car for 10 days….just had brake fluid changed and also diagnosed an issue. Service department was swamped. Probably will need another Went without my car for 10 days….just had brake fluid changed and also diagnosed an issue. Service department was swamped. Probably will need another car, but weirdly no inquiries into what I might be thinking about purchasing. And after all the run around they didn’t even run the car through the car wash! More

by TIMOAMANDA Verified Customer Verified Customer

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My service rep. Was great! Very informative and attentive to my needs. He is the best. Was great! Very informative and attentive to my needs. He is the best. More

by KENYAK73 Verified Customer Verified Customer

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Not sure. In July car was in for service but oil indicator was not reset. Yesterday I took car in for what turned out to be a problem with sensor which I repla In July car was in for service but oil indicator was not reset. Yesterday I took car in for what turned out to be a problem with sensor which I replaced and few hours after picking car I now have a new sensor light on. I don’t live in the area and have a very busy work schedule and. Is have to find another time to have this evaluated. More

by PIERRE924 Verified Customer Verified Customer

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They were very Friendly, prompt and thorough. I was keep updated regarding my service and was completed in a timely matter. Definitely would go back for my service needs. I was keep updated regarding my service and was completed in a timely matter. Definitely would go back for my service needs. More

by STEPHANIEPEREZ1974 Verified Customer Verified Customer

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Dion Grace and Robert Snipe are so great Extremely helpful.I really appreciate their help helpful.I really appreciate their help More

by NARESH.UPADHYAY Verified Customer Verified Customer

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They always do a good job and Dion is the best. I find them to be more transparent than other dealerships, even other BMW dealerships in the area. I find them to be more transparent than other dealerships, even other BMW dealerships in the area. More

by KWILSON28 Verified Customer Verified Customer

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Wonderful service, they were very informative about what's going on with my vehicle just great service what's going on with my vehicle just great service More

by ANDY.GIBSON58 Verified Customer Verified Customer

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Very professional customer service The waiting is tough , for oil change it should be 1 hour , for oil change it should be 1 hour More

by MCOLEDJTC Verified Customer Verified Customer

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Long wait for service provided. Would like to have had a car available during service. Would like to have had a car available during service. More

by STEVIE.DUNN Verified Customer Verified Customer

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I am very pleased with the service at BMW of Orland Park. They exemplify the expectations of the brand. They exemplify the expectations of the brand. More

by SAMERABUKHALED Verified Customer Verified Customer

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