Dion Grace
Dion Grace at BMW of Orland Park
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Dion Grace

Service Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.6
106 Reviews
4.6

106 Reviews

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106 Reviews of Dion Grace

March 04, 2025

Dealership Rating
Employee Rating

Amazing experience. I was told what services were due, how much each service would cost and an ETA. I was given a shuttle back to my house until the car was ready and I More

by SAMERABUKHALED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2025

BMW of Orland Park responded

We're delighted to hear about your positive experience at BMW of Orland Park! It's great that our team kept you informed and comfortable throughout the process. Thank you for sharing your feedback with us!

February 25, 2025

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Employee Rating

Always great quick service. No wait when I make an appointment. Thanks Tony for getting me in and taking care of my service More

by Tom Wilson
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 26, 2025

BMW of Orland Park responded

Tom, we're delighted to hear that Tony and the team at BMW of Orland Park provided you with quick and efficient service. Thanks for sharing your experience!

February 23, 2025

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Employee Rating

Thank you for the Very attentive & patient Customer Service from Dion Grace!!!! His explanation of the issues was better understood & appreciated. More

by NICOLEC240
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Pool

Feb 24, 2025

BMW of Orland Park responded

We're delighted to hear that Dion provided attentive and patient service at BMW of Orland Park! It's great to know his explanations were clear and helpful. Thank you for sharing your experience with us!

February 20, 2025

Dealership Rating
Employee Rating

All went well. Good service as usual. Friendly staff. Wait time was not long and I appreciate that. More

by HICKEYA170
Recommend Dealer
Yes
Feb 20, 2025

BMW of Orland Park responded

Thanks for sharing your experience at BMW of Orland Park! We are pleased to see your five-star review. Until next time!

February 13, 2025

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Employee Rating

Prompt and good service . On time, full inspection was done , the car was washed thereafter, all in less than an hour. More

by HASSANAZAR
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 13, 2025

BMW of Orland Park responded

We're delighted to hear you received prompt and efficient service at BMW of Orland Park! Our team is committed to providing thorough inspections and timely care. Thank you for sharing your experience with us!

February 08, 2025

Dealership Rating
Employee Rating

Service was good but they did not reset maintenance required indicator. Car is still showing service due in 128 mile. More

by ANDREACHAV23
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Feb 10, 2025

BMW of Orland Park responded

Andrea, thank you for your feedback. I'm glad to hear the service was good, but I apologize for any oversight with the maintenance indicator. Please feel free to reach out so we can assist in resolving this issue promptly. Thank you, Brian Coster - Service Manager - 708-460-4545

February 06, 2025

Dealership Rating
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Great customer service and knowledge of the cars they service. Use them often and will continue to. More

by DTG1966
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2025

BMW of Orland Park responded

Thank you for leaving BMW of Orland Park a five-star review! It was a pleasure to assist you.

January 28, 2025

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Employee Rating

Great service. Courteous and professional. Everything that I asked about was taken care of in an efficient manner. More

by MPERAKIS74
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gus Gertos

Jan 29, 2025

BMW of Orland Park responded

We're delighted to hear that you received great service from our team at BMW of Orland Park. Thank you for sharing your experience!

January 27, 2025

Dealership Rating
Employee Rating

Dion Grace at BMW of Orland Park really treated me great for my scheduled service. I will continue to go back for service appointments since my experience was great thanks to Dion. More

by OUGLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2025

BMW of Orland Park responded

We're delighted to hear that Dion provided you with excellent service at BMW of Orland Park! Thank you for your kind words, and we look forward to seeing you again for future appointments.

January 26, 2025

Dealership Rating
Employee Rating

Vehicle repair was done on time. Dion was a good communicator and kept me current with the status of the repair More

by DOUGMARCINCPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2025

BMW of Orland Park responded

We're delighted to hear that Dion provided excellent communication and your vehicle repair was completed on time at BMW of Orland Park. Thank you for sharing your experience with us!

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