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Dion Grace
Dion Grace at BMW of Orland Park
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Dion Grace

Service Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.6
83 Reviews
4.6

83 Reviews

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83 Reviews of Dion Grace

December 29, 2024

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Employee Rating

Everyone was so helpful and went out of their way to help me and that is so impressive!! I am happy I have my car serviced with your service department More

by DDJKOS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Hatchett, Jason Jakubowski

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December 29, 2024

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This dealership is prompt and extremely thorough. While waiting on my vehicle to my surprise I received a video description of my vehicle also conveying to me the work to be carried out. I had an app More

by HAYNESVENISE2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Hatchett, Jason Jakubowski, Richard Pool, Tony Scanlon, Nick Shellberg , Matthew

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December 28, 2024

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Employee Rating

Corey was very helpful and courteous. He’s a real asset at your dealership. Service was quick. More

by BVOLLRATH2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Hatchett, Jason Jakubowski, Richard Pool, Tony Scanlon, Nick Shellberg

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Dec 30, 2024

BMW of Orland Park responded

We are glad to hear that Corey was so helpful. Thanks for choosing BMW of Orland Park!

December 28, 2024

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They always take good care of my car and all the staff are very helpful and friendly More

by KIMMTZGLEZ
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 30, 2024

BMW of Orland Park responded

Thanks so much for your loyal support. We look forward to your next visit to BMW of Orland Park!

December 27, 2024

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They information you of things regarding the car. They checked the vehicle thoroughly and keep you updated More

by EZES
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 27, 2024

BMW of Orland Park responded

Thank you for sharing your experience with BMW of Orland Park! We're glad to hear that our team kept you informed and ensured a thorough check of your vehicle. We appreciate the feedback and look forward to serving you again in the future!

December 23, 2024

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Employee Rating

Friendly and helpful people to work with and very professional. Will definitely continue to come back. More

by CARLOSRAMOS51612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 23, 2024

BMW of Orland Park responded

Thank you for the kind words! We're delighted to hear that our team at BMW of Orland Park provided a friendly and professional experience. We look forward to welcoming you back in the future!

December 19, 2024

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Professional, friendly, quick service. I was in and out within a two hour window and it was a seemless process More

by CHYANNEJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sid Armoush, Mahdi Armoush, Brendan Cherry, James Hatchett, Jason Jakubowski, Richard Pool, Tony Scanlon, Nick Shellberg, Huda Abed

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Dec 19, 2024

BMW of Orland Park responded

We're delighted to hear about your smooth and efficient experience at BMW of Orland Park! Our team strives to provide professional and friendly service, so it's great to know we hit the mark. Thanks for choosing us!

December 18, 2024

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Employee Rating

Took care of all my problems. Excellent customer service. I was and and satisfied with the services provided. Thank you More

by MRALFREDWITHERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 18, 2024

BMW of Orland Park responded

We're delighted to hear that you were satisfied with the service at BMW of Orland Park! Our team is dedicated to providing excellent customer care, and we're glad we could assist you. Thank you for choosing us!

December 18, 2024

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Employee Rating

Dion was great. It took 45 mins to get my my keys and car brought out front after checkout. That was frustrating. More

by CNBILEK
Workmanship
Service Time
Recommend Dealer
No
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Dec 19, 2024

BMW of Orland Park responded

Thank you for sharing your experience. We’re glad to hear Dion provided great service and appreciate your acknowledgment of his efforts. However, we sincerely apologize for the delay in returning your car and keys after checkout. We understand how frustrating that must have been, and we are actively working on improving our processes to ensure smoother and quicker service in the future. Your feedback is incredibly valuable to us, and we’d love the opportunity to make things right. Please don’t hesitate to reach out to us directly so we can address your concerns further. Thank you for your patience, and we hope to provide a much better experience on your next visit. Best Wishes, BMW Of Orland Park

December 15, 2024

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Employee Rating

Always the best service providers. great for there quick response and knowledge, also very nice and professional More

by Ibrahim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sid Armoush, Alvin Crowder

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Dec 16, 2024

BMW of Orland Park responded

Ibrahim, thank you for the kind words! We're delighted to hear that our team at BMW of Orland Park provided quick and professional service. We appreciate your support!

Dec 16, 2024

BMW of Orland Park responded

Thank you for your kind words! We're so glad to hear that you consistently have a great experience with our team. Providing quick, knowledgeable, and professional service is always our goal. We truly appreciate your loyalty and look forward to assisting you again in the future! Best Wishes, BMW Of Orland Park

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