Diane Barry | Page 2

Fantastic experience with Diane and the Flemington service dept. She and Laura were very responsive and extremely helpful with an issue I had with the water pump on my BMW that was just over the warr service dept. She and Laura were very responsive and extremely helpful with an issue I had with the water pump on my BMW that was just over the warranty period. THANK YOU. I'll be buying my next car from Flemington BMW! More

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My wife, Wendy, and I live in Princeton NJ. We thus were planning to buy a car in that area. We were looking at Audi's BMW's and other cars. Looking at small SUVs. Wendy has a Volvo wagon ( We thus were planning to buy a car in that area. We were looking at Audi's BMW's and other cars. Looking at small SUVs. Wendy has a Volvo wagon (2016) which she loves. (I do too). I've always had sedan's with reasonable power. Audi's, BMW's (I loved my 2011/12 528. We looked in the Princeton area; the BMW dealer and sales manager said they really didn't have time for me. I tried several times. A good friend, Barbara Nelson had a SUV x3. She let me drive it and I really enjoyed it, she also said that she had to shop around geographically and ended up at Flemington BMW and liked it. She gave me Diane Barry's name. I called Diane, and she could not have been more welcoming. She was that way in person as well. I always like to vet the service department as well. If the overhall culture of the company is healthy, then so are the departments. Certainly Diane's service department seems to be. Diane introduced me to Cindy Amin .. same attitude, welcoming and friendly. Cindy, in turn, intoduced me to Tom Terrill. Same thing. He was kind, patient, knowledable; a great guy. Tom had me test drive an older x3 and it was great. So, I made arrangements for Wendy and me to go back as Wendy will be a co-owner and really likes the suv... for distance off the ground (thus flexible on types of roads and better visiblity). Her impression of Flemington BMW and Tom, was the same as mine. Professional, friendly, knowledgable, patient, dependable, and gives transpartent information. We decided to buy the SUV x3. so the next time I met with Tom, I took a good friend, Steve, who had a BMW x5 and was very familiar with the accessaries. Tom and Steve and I designed my car. It was ordered and Tom kept us up to date almost weekly and whenever something changed. He made sure that when it came in, I knew, and also made sure that if he were not in the dealership (he had a family medical issue he had to deal with), that I knew who his back ups were. When we picked up the car, he was there and basically spent the day with us going over everything, including finances which was handled very professionally by Cathy Ferry. When we were walking around the dealership, everyone (employees) was really friendly and always said hello. The car is beautiful, drives well, and so, I am very very pleased. With Tom and the whole dealership. So, thanks to all, including the owners who usually are responsible for the tone of the culture, which is wonderful. More

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Very nice dealership. Anatoliy was great to work with. Made the buying experience seamless and straight forward. Will be back for next BMW. Anatoliy was great to work with. Made the buying experience seamless and straight forward. Will be back for next BMW. More

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They understand my needs and are friendly professionals who don’t have play games with their customers. This is my 3rd BMW acquired here who don’t have play games with their customers. This is my 3rd BMW acquired here More

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I just brought my vehicle in for service. They did an exceptional job on my car. Diane Barry was very professional, easy to work with, and very helpful. I definitely recommend this place and They did an exceptional job on my car. Diane Barry was very professional, easy to work with, and very helpful. I definitely recommend this place and I will be back next time. More

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Very good job. Very professional. Put it on your desk I was sure that you recommend this dealership for service to all my friends. Very professional. Put it on your desk I was sure that you recommend this dealership for service to all my friends. More

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I have been a customer of Flemington BMW since 2007 after being dissatisfied with Open Road in Edison, NJ, where I purchased a 3 series. I had that car serviced at Flemington and now have purchased 2 vehicle being dissatisfied with Open Road in Edison, NJ, where I purchased a 3 series. I had that car serviced at Flemington and now have purchased 2 vehicles from Flemington. Service advisors are credible and reliable. I am disappointed, however, that the technicians didn’t find the TurboCharger problem when the car was serviced two weeks before it failed. I wasted over $1700 on brakes and a battery. No consideration was given in my next purchase. Anatoliy was a very good Sales Advisor. He was straightforward when I needed to buy the latest vehicle unexpectedly. He has been conscientious in following up on a window problem that became evident immediately. Of course, I wish the problem had been spotted before the car was delivered to me. More

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Couldn't be happier with the service I received. Jim Hierl and Diane Barry went above and beyond They were so knowledgeable and kept me informed throughout the whole process. They were able to ge Jim Hierl and Diane Barry went above and beyond They were so knowledgeable and kept me informed throughout the whole process. They were able to get me a loaner car for the duration of my services which was a huge relief. Very grateful. More

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