Devin Suzuki
Devin Suzuki at Showcase Honda

Devin Suzuki | Page 9

Service Advisor

Showcase Honda

1333 East Camelback Rd
Phoenix, AZ 85014

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4.8
93 Reviews

Dealership Experience

7 yrs, 1 mo

Industry Experience

21 yrs

4.8

93 Reviews

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93 Reviews of Devin Suzuki

July 29, 2024

Dealership Rating
Employee Rating

This service center has friendly and helpful staff. I’ve had service done here multiple times and have no complaints. More

by BB.FLOWERS48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cassie Allen , Francisco Ostos, Noah Ventura

July 26, 2024

Dealership Rating
Employee Rating

Sebastian did an incredible job of getting me squared away quick and efficiently. He was courteous and informative. More

by ANTHONYGW4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Hoopes, James Birchman, Cassie Allen, Austin Czerwinski , Sebastian Eshelman, Daniel McCourt, Francisco Ostos, Kevin Proo

July 26, 2024

Dealership Rating
Employee Rating

Proffesional and friendly staff, I usually visit the parts department they are very knowledgeable and are alsways willing to help. More

by eladiocervantes21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard York, Sean Hoopes, Jerry Green, James Birchman, Cassie Allen, Austin Czerwinski , Francisco Ostos, Kevin Proo, Noah Ventura

June 21, 2024

Dealership Rating
Employee Rating

Staff is courtesy and always on time. Explain repairs thoroughly and provide options. I actually enjoy visiting them for all my service needs! More

by MCTRACEY55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard York

June 19, 2024

Dealership Rating
Employee Rating

I always get excellent service from Showcase Honda. Devon has always taken care of every issue that I have had. More

by EBMOMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 18, 2024

Dealership Rating
Employee Rating

I’m on my 2nd Honda from Showcase. The team is always transparent and friendly when helping me with my vehicles needs. More

by PJSCHONAERTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Hoopes, James Birchman, Cassie Allen, Austin Czerwinski , Sebastian Eshelman, Daniel McCourt, Francisco Ostos, Kevin Proo, Noah Ventura

June 17, 2024

Dealership Rating
Employee Rating

Very pleasant and helpful staff. Great service in a timely manner. Would definitely recommend this location. More

by IPACKPENNIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 17, 2024

Dealership Rating
Employee Rating

Very professional experience. They were very clean and organized. We had to go in to get a warranty claim on our ac system and the process was easy with them. More

by WILLIAM.CHERRY916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard York, Sean Hoopes, Jerry Green, Cassie Allen, Austin Czerwinski , Daniel McCourt, Francisco Ostos, Kevin Proo, Noah Ventura

June 16, 2024

Dealership Rating
Employee Rating

I have the best service guy, he is always on point and make sure everything is good with my car. More

by bonniedelaney11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 16, 2024

Dealership Rating
Employee Rating

It took five hours to get an oil change. They are the first mechanic I've ever seen charge to use a credit card. I will never come back. More

by sarbustal
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Noah Ventura

Jun 21, 2024

Showcase Honda responded

Thank you for sharing your feedback regarding your recent visit to our dealership. We sincerely apologize for the extended wait time you experienced for an oil change and for any inconvenience caused by our credit card policy. We understand your frustration and want to assure you that providing efficient service and transparent policies are important to us. We regret that we did not meet your expectations in these areas during your visit. Regarding the wait time, we strive to complete services in a timely manner and apologize for any delay that occurred during your appointment. Your time is valuable, and we regret any inconvenience caused by the extended wait. Regarding our credit card policy, we apologize for any confusion or frustration it may have caused. We aim to be transparent about all fees associated with our services, and we will review our policies to ensure clarity for our customers moving forward. To address your concerns directly and to discuss your experience further, please contact our Service Director, Sean Hoopes, at 602-274-3800. Sean is dedicated to addressing customer feedback and ensuring that incidents like this are resolved promptly. Your feedback is invaluable to us as we strive to improve our services. We appreciate your understanding and hope to have the opportunity to regain your trust in our dealership.

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