Devin Sowers | Page 19

I thought the salesman was great to work with, but the used car manager made the process difficult from my perspective. I was already preapproved with my bank, so I just needed to get the trade to them t used car manager made the process difficult from my perspective. I was already preapproved with my bank, so I just needed to get the trade to them to appraise, and be on my way home. I brought it, and needed a ride home so that I could continue my work day, but he was adamant that he wouldn't find an uber or anything. That was quite annoying, we're talking $20 ride so I can complete the transaction via phone and email and continue my day, that wasn't right. I did go back 5 days later to complete the transaction because I had to go out of town. The rest of the team was pleasant, and nice to work with, and I'm have happy to have the 2020 VW Passat. More

by IAN.RAMON.ALLEN Verified Customer Verified Customer

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Helped resolve an issue with a car I had purchased with them and moved me into a different car. them and moved me into a different car. More

by KRUEGER0909 Verified Customer Verified Customer

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Brian Johnson was really helpful and got us what we needed to feel comfortable to pull the trigger on a trade-in for our car. Finance department was also flexible as we didn’t have title or lien releas needed to feel comfortable to pull the trigger on a trade-in for our car. Finance department was also flexible as we didn’t have title or lien release on hand. More

by AL.STEELWING Verified Customer Verified Customer

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Fantastic service and really easy to work with. Helton was amazingly informed and super helpful when it came to making a decision. The financing was a little tedious, but understand it's their job to upse was amazingly informed and super helpful when it came to making a decision. The financing was a little tedious, but understand it's their job to upsell me. Otherwise an overall great experience. More

by J.GEORGE1031 Verified Customer Verified Customer

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This was the first time buying a car out of state and having it shipped. Bobby was very accommodating and friendly. We finally have the car and absolutely love it so far. To offer some constructive cri having it shipped. Bobby was very accommodating and friendly. We finally have the car and absolutely love it so far. To offer some constructive criticism, as you know regulations vary from state to state. I was trying very hard to explain what I needed in order to register and insure the vehicle in Mass before it arrived. If the timeline for getting the title and other paperwork was communicated upfront, it would have saved a lot of stress. The registries are not operating at full capacity due to Covid and getting an appt and re arranging work schedules was a bit stressful. Also, it’s a bit intimidating to hand over 35k in cash with nothing to show for it. All original paperwork was mailed back to dealership. Not to mention, the automated surveys asking me how I liked my car.. eek. Probably shouldn’t send those to out of state buyers until they have their car. The shipping process took a lot longer than expected.. a reasonable amount of time but longer than quoted before purchase and I didn’t really understand the process until it was just about over. I know you couldn’t possibly know every state guidelines but if the process was explained and understood things would have been much smoother. For example; you mail back check, paperwork, it takes x amount of days to clear, x amount of days to title, and you should expect documents on x day. At no time did I ever think it would take two weeks to ship… if the shipping process and potential timeline was explained upfront more clearly.. expectations would have been tempered and the whole process much more enjoyable. Thank you for helping me through the process.. Overall, my experience was very good with potential for exceptional. More

by Chris Verified Customer Verified Customer

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I live in South Carolina but was buying a car for my 16-year-old son who lives in Edina. Price, miles, safety, with being slightly cool to drive were the goals and managing an out-of-state sale. Helton 16-year-old son who lives in Edina. Price, miles, safety, with being slightly cool to drive were the goals and managing an out-of-state sale. Helton met and exceeded all expectations! A genuine pro! My son could not be happier in a VW GTI. Thank you, Helton! Julie in SC. More

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Helton was incredible throughout the entire experience. He was professional, personable and really took the time to understand what we were looking for and find a vehicle that worked for us. We would highl He was professional, personable and really took the time to understand what we were looking for and find a vehicle that worked for us. We would highly recommend him and Westside!!! More

by MPHUSS10 Verified Customer Verified Customer

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They just seemed more honest and open than the last dealership we dealt with. No patronizing and they don’t act like you owe them something if you test drive a vehicle. dealership we dealt with. No patronizing and they don’t act like you owe them something if you test drive a vehicle. More

by James and Vickie Krause Verified Customer Verified Customer

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Fast, easy and smooth process. Eager to solve any issues or questions that may arise. This is our third transaction with Westside and we have only had great experiences. or questions that may arise. This is our third transaction with Westside and we have only had great experiences. More

by seegoe Verified Customer Verified Customer

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Thank You for helping us both with the process of getting our vehicle Volkswagen Atlas SE. Thank you again for your hard work. Keep it up!!!! our vehicle Volkswagen Atlas SE. Thank you again for your hard work. Keep it up!!!! More

by HOUA1994 Verified Customer Verified Customer

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