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Desmond Krotz
Desmond Krotz at Betten Honda

Desmond Krotz

New Car Sales Specialist

Betten Honda

2501 Henry Street
Muskegon, MI 49441

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5.0
24 Reviews

Industry Experience

2 yrs, 4 mos

5.0

24 Reviews

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24 Reviews of Desmond Krotz

August 13, 2026

Dealership Rating
Employee Rating

I had an oil change and cabin filter change and everything went very well good service. More

by Davesmith91558
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gil Palacios, DeShary Warren, Ashley Haan

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Aug 14, 2026

Betten Honda responded

Thank you for the great review! We’re glad your oil change and cabin filter replacement went smoothly and that you received great service. We appreciate you choosing Betten Honda and look forward to seeing you next time!

July 22, 2026

Dealership Rating
Employee Rating

Best service department in West Michigan👍Always top notch and always friendly. Would recommend to a friend. More

by michaelascheffler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Reese

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Jul 27, 2026

Betten Honda responded

Thank you for the great feedback! We’re so glad to hear our service team continues to provide top-notch, friendly care. We truly appreciate your recommendation and your support of Betten Honda!

July 11, 2026

Dealership Rating
Employee Rating

They have outstanding customer service and wonderful prices, I would return for the friendly service. More

by Jessica Foley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gil Palacios, Jon Reese, DeShary Warren, Caleb Bemis, Ashley Haan

Print
Jul 16, 2026

Betten Honda responded

Thank you for the wonderful feedback, Jessica! We’re so glad to hear you enjoyed our customer service and found our pricing to be a great value. Providing a friendly and positive experience is what we strive for, and we truly appreciate your support. We look forward to seeing you again!

June 27, 2026

Dealership Rating
Employee Rating

Gil and Desmond were great. Both were very helpful and kind. Their flexibility was greatly appreciated. More

by JT.maskell
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Gil Palacios, Jon Reese

Print
Jun 29, 2026

Betten Honda responded

We’re glad to hear they were helpful, kind, and flexible, and we really appreciate you choosing Betten Honda and taking the time to leave a review.

June 26, 2026

Dealership Rating
Employee Rating

Great service time sensitive completed in an hour ,informative and very easy to get an appointment More

by jewlslwilcox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gil Palacios, Jon Reese, Ashley Haan

Print
Jun 29, 2026

Betten Honda responded

Thank you so much for sharing your experience! We’re really glad we could complete your time‑sensitive service within an hour, keep you informed, and make scheduling an appointment easy. We truly appreciate you choosing us and taking the time to leave this review.

June 25, 2026

Dealership Rating
Employee Rating

Work done quickly , friendly service people , very helpful and easy to talk with , car was washed and done quicker than expected , I love my Honda , thank you . More

by JACKJR1968
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley Haan

Print
Jun 25, 2026

Betten Honda responded

Thank you for taking the time to share your experience. We’re so glad to hear our team was friendly, helpful, and easy to talk with, and that your service was completed quickly and even sooner than expected. It’s great to know you love your Honda, and we truly appreciate you choosing Betten Honda.

June 24, 2026

Dealership Rating
Employee Rating

Great service, friendly attitudes, educated guidance, we are a Honda family now Honda 4 lyfe More

by ERICPGILLILAND
Recommend Dealer
Yes

Other Employees Tagged: Desmond Krotz

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Jun 25, 2026

Betten Honda responded

Thank you for the awesome feedback. We’re so glad you had a great experience with friendly service and helpful guidance, and it means a lot to hear you’re now part of the Honda family. We truly appreciate your support.

June 16, 2026

Dealership Rating
Employee Rating

They got me in quick to have a recall fixed and were pleasant to deal with. More

by AMYLROBINSON1231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gil Palacios, DeShary Warren, Ashley Haan

Print
Jun 17, 2026

Betten Honda responded

Thank you for sharing your experience! We’re glad we could get you in quickly to take care of the recall and that our team was pleasant to work with. We really appreciate you choosing Betten Honda and are here whenever you need us again!

May 29, 2026

Dealership Rating
Employee Rating

The dealership was very clean and all personnel were professional. Easy to get answers to question we had prior to us purchasing our new CRV. More

by drvanderwal92
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gil Palacios, Jon Reese, DeShary Warren, Ashley Haan

Print
May 29, 2026

Betten Honda responded

Thank you for your review! We’re glad you found the dealership clean and professional and that our team was able to answer all your questions throughout the purchase of your new CR-V. We appreciate your support and hope you enjoy your new Honda!

May 28, 2026

Dealership Rating
Employee Rating

My recent purchase went smooth with the help of Desmond, he did a terrific job More

by NEWELLFAM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 29, 2026

Betten Honda responded

Thank you for your review! We’re glad your recent purchase went smoothly and that Desmond did a terrific job helping you throughout the process. We appreciate your support and thank you for choosing Betten Honda!

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