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Desiree Trapp

Overview Reviews (4) Inventory (464)

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Desiree Trapp

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Desiree Trapp

Administration

Suntrup Nissan

6000 S Lindbergh Blvd
St. Louis, MO 63123

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4 Reviews

Overview Reviews (4) Inventory (464)

Dealership Experience

3 yrs, 10 mos

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4 Reviews

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4 Reviews of Desiree Trapp

December 11, 2024

Dealership Rating

Employee Rating

The management team at Suntrup Nissan was amazing! They were super friendly and helpful and made sure I was out in a timely manner. Steve and Todd were very easy on the eyes as well! They were super friendly and helpful and made sure I was out in a timely manner. Steve and Todd were very easy on the eyes as well! More

by AJ P

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Todd Roth, Ryan Thoele, Oz Osman, Steve Toppins, Alex Pauli

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Dec 17, 2024 -

Suntrup Nissan responded

Thank you so much for the review! We're happy to hear that the team was friendly and informative during your buying experience. We will be sure to pass along your kind words to Steve and Todd!

December 06, 2024

Dealership Rating

Employee Rating

My experience at Suntrup Nissan was amazing! From the time I walked in the door till I went home in my new ride, everyone was super friendly and very efficient. This dealership was very low pre From the time I walked in the door till I went home in my new ride, everyone was super friendly and very efficient. This dealership was very low pressure and I feel I got a great deal on my vehicle. I highly recommend Suntrup Nissan! More

by AJ P

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Todd Roth, Ryan Thoele, Steve Toppins, Alex Pauli

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Dec 09, 2024 -

Suntrup Nissan responded

Thank you so much for sharing your experience! Providing a friendly, low-pressure environment and helping our customers get a great deal is always our goal. Enjoy your new ride, and thank you for recommending Suntrup Nissan!

November 15, 2024

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Employee Rating

My recent experience buying a car at Suntrup Nissan was fantastic. As soon as I entered, I was welcomed with warm and professional service. My sales consultant, John Stephenson, was knowledgeable, patient, fantastic. As soon as I entered, I was welcomed with warm and professional service. My sales consultant, John Stephenson, was knowledgeable, patient, and genuinely focused on helping me find the right vehicle. He made the whole process easy and enjoyable. Jill from the finance department was also remarkable; she explained everything thoroughly, addressed all my questions, and worked hard to get me the best financing options available. I also want to highlight Desiree Trapp for her outstanding management of my service appointments. Her meticulousness made the experience run smoothly and efficiently. Finally, the service department, managed by Dave, consistently provides excellent service. Their skill and dedication to customer satisfaction are exceptional. I strongly recommend Suntrup Nissan to anyone looking for a new or used car. Their remarkable team, from sales to service, truly distinguishes them. More

by keithc7118

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: David Riemer, Jill Schellhase, Jonathan Stephens

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Nov 15, 2024 -

Suntrup Nissan responded

Thank you so much for the kind review! I'll also be sure to pass along your compliments to the team, as their dedication to excellent service is something we’re incredibly proud of. Your recommendation means the world to us, and we’re so grateful to have you as a part of the Suntrup Nissan family!

Nov 16, 2024 -

keithc7118 responded

There's actually more to the story. Less than 24 hours after buying the car I was driving down highway 270 at 44, and I hit a big rock was in the middle of the road me and several other commuters. And I only blew my tire it split my rim from top to bottom never seen any like it. Course I pulled over the side of the road immediately and got on the phone I called John my salesman and I called my finance lady cuz you told me about all this stuff I got towing and all this other stuff. Neither of them answer the phone so as immediately upset thinking oh great the car is sold they don't care anymore. Not sooner after checking for a spare tire I got back in the driver's seat the car and my phone was ringing, it was John and he was asking me what happened and I was asking about how I got a hold of my towing and he was trying to help me no sir to hang up from him Jill called me and she's telling me what I can do. I end up changing the spare myself and the next day I spoke with both John and Jill is it don't worry everything's covered we're taking care of it and they did. I got several calls from the service department from Jill from John tell me what was going on and what's happening, and when my running tire would be there it ended up showing up earlier than expected they got me in the service department was absolutely wonderful took care of everything realign the car got my wheel and tire back on. I took a Jill's advice when I was financing and she did a heck of a job when I left I thought off they got me I was a sucker you know I bought the extra fire protection and towing and all other stuff but I swear everything she sold me I used and it paid for itself in less than 24 hours after driving off the lot. I actually felt like they cared about my happiness and that I'm satisfied and I mean the entire team from when you're walking the door till you pay the cashier cashier to everybody that's clean is bending over backwards for you. I will never buy another car from anybody but the sun truck family.

November 09, 2024

Dealership Rating

Employee Rating

Kenan was my salesman, he was awesome and very efficient. Love my new Nissan Kicks! Love my new Nissan Kicks! More

by rayburn22

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jake Belcher, Kenan Mustafic

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Nov 11, 2024 -

Suntrup Nissan responded

We're so happy that you are loving your Kicks and that Kenan was able to deliver a great experience! Congratulations!

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