Desirea Jackson

I love this dealership. The service department, the sales, the management. I really enjoy all of my experiences with the staff at BMW Silver Spring . The service department, the sales, the management. I really enjoy all of my experiences with the staff at BMW Silver Spring . More

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Smooth and pleasant experience. Desirea was wonderful to work with and went out of her way to accommodate me and the delivery before the holidays. Desirea was wonderful to work with and went out of her way to accommodate me and the delivery before the holidays. More

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Desirea was very helpful and transparent while I was deciding on a car. She was pleasant to work with and offered a very fair deal on the model I ended up choosing. She helped me set up the car's tech a deciding on a car. She was pleasant to work with and offered a very fair deal on the model I ended up choosing. She helped me set up the car's tech and gave a walkthrough of the various features. Thank you for such an easy and pleasant experience! Naeim was the finance manager we worked with and needs to work on his approach with customers. He spent the entire signing process in a very small office coughing profusely towards us. Understandable that it can happen, but put on a mask please. He also tried too hard to get us to agree to extended warranty options (we said no at least 5 times before he'd accept that answer), then became visibly annoyed after we declined. It's an unprofessional approach for a supposedly high-end dealership and frankly convinced us NOT to get the extended warranty, if anything. More

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I had the pleasure of interacting with a salesperson, Desirea Jackson, and the sales manager, John Thomas. My experience at BMW of Silver Spring was 5-star, beginning from when I walked through the door Desirea Jackson, and the sales manager, John Thomas. My experience at BMW of Silver Spring was 5-star, beginning from when I walked through the door and through when I drove my new 2025 X5 xDrive50e off the lot. Usually, if I know considerably more about a vehicle than the salesperson, I cut my visit short and look elsewhere or request another salesperson. Why? Because if the salesperson hasn’t taken the time to learn everything about his or her product, it tells me that I’m just a number and a commission and there will be a halfhearted follow up after the sale. However, in this case, Desirea knew the X5 inside out and even shared information with me that I didn’t discover in my research. She was also pleasant and professional without being pushy. Desirea walked me through the vehicle ordering process and ensured that I only added options that were necessary for me instead of pushing them on me for an increased sale. The sales manager, John Thomas, subsequently introduced himself and revisited my order request to ensure that I was happy before submitting it for processing. They both kept in touch with me via phone, email, and text to keep me informed of my order status despite explaining that I could track the process via the app. The fully loaded X5 arrived 22 days after placing my order and it was ready for pickup two days later. Desirea welcomed me and made me feel like a VIP throughout the pickup process and John gifted me an additional thank you gift. Thank you, John. I also want to thank Amit, who walked me through the apps, the vehicle setup, the registration process and, most importantly, how to get the most out of the X5. Amit also shared his personal experience with the X5 and then shared some useful information about operating the X5 efficiently. Thank you, Amit. Bottom Line Up Front, my ordering and post sales experiences were 5-star and I attribute them to Desirea, John, and Amit. I am sharing this because the sales persons at BMW of Alexandria and Passport BMW treated me like I was a nuisance instead of a serious buyer. By the way, I paid cash for my vehicle. Therefore, it is because of my experience with BMW of Silver Spring that I recommend them over their competitors in Camp Springs, MD and Fairfax, Virginia. In fact, I’ve heard similar stories from friends who, based on their experience, refuse to purchase a BMW from Alexandria BMW. More

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Desirea forgot we had a meeting at my first visit and it seemed like I was taking up her time rather than wanting to sell me a car. In response to many of the questions I asked about a vehicle I was test d seemed like I was taking up her time rather than wanting to sell me a car. In response to many of the questions I asked about a vehicle I was test driving, Desirea kept looking at the information on the invoice sheet. Desirea told me that I would receive a call or text when the car arrived at the port and when it arrived at the dealership; however, I received neither of those messages and texts. In fact, it was the BMW app that notified me that the car was delivered to the dealership; however, after waiting several days for a call or text from the dealership, I texted Desirea directly and was told that car just arrived that day. The gentleman who was designated the "BMW Genius" (apologies, I forgot his name) and helped me set up the car was amazing - very helpful, patient and polite! More

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I had a good experience at the dealership. The staff was friendly, and the buying process was easy. The staff was friendly, and the buying process was easy. More

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Desirea was a pleasure to work with. She kept me informed regarding status of my vehicle and was very responsive to any questions I had. I would highly recommend her to any potential c She kept me informed regarding status of my vehicle and was very responsive to any questions I had. I would highly recommend her to any potential customers. More

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She is very knowledgeable about what you have to have to help you get any car you want. help you get any car you want. More

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She was great! Very pleased with her customer service, would recommend her to a friend who is planning to buy a BMW Very pleased with her customer service, would recommend her to a friend who is planning to buy a BMW More

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BMW of Silver Spring always provides top notch service! My original Salespers Dave Straussman was out on medical leave so he referred me to Desiree to finish the deal...and she did a fabulous job! My original Salespers Dave Straussman was out on medical leave so he referred me to Desiree to finish the deal...and she did a fabulous job! More

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