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Derrick Edwards
Derrick Edwards at BMW of Owings Mills

Derrick Edwards | Page 13

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.8
157 Reviews
4.8

157 Reviews

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157 Reviews of Derrick Edwards

May 27, 2025

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Employee Rating

I do not like the idea of having to pay a $7 fee for using my credit card in addition to bill More

by FELINESDEN3
Service Price Transparency
Service Time
Recommend Dealer
Yes
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May 28, 2025

BMW of Owings Mills responded

Thank you for sharing your feedback with us. We understand your concern regarding the credit card processing fee. At BMW of Owings Mills, we aim to be transparent about all charges. Please feel free to contact us directly, and we would be happy to discuss this further. Your input is valuable to us as we strive to improve our services. Sincerely, The Team at BMW of Owings Mills

May 25, 2025

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Employee Rating

Everything was perfect. My service provider was attentive and answered all my questions. She followed up with me and let me know the costs and time to pick up vehicle. More

by CHOLLOWAY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson , Imran Javed

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May 26, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that everything was perfect during your visit to BMW of Owings Mills. It's great to know that your service provider was attentive and thorough in keeping you updated. We appreciate your kind words and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

May 23, 2025

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Employee Rating

Handled by very nice, friendly and experienced people. Thanks for the help. Very much appreciated. More

by Monalisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

Print
May 24, 2025

BMW of Owings Mills responded

Thank you for your kind words, Monalisa! We're thrilled to hear that you had a positive experience with our team at BMW of Owings Mills. Your appreciation means a lot to us. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

May 18, 2025

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Employee Rating

Consistently exceptional service from Mark and the entire team. I highly recommend BMW of Owings Mills. More

by BLACKWELLD3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson , Imran Javed

Print
May 18, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear about your consistently exceptional service experience with Mark and our team at BMW of Owings Mills. Your recommendation means a lot to us. We look forward to welcoming you back next time! Sincerely, The Team at BMW of Owings Mills

May 18, 2025

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Employee Rating

Very nice upscale dealership with competent and friendly staff. It is not the closest to me but it is the best and worth the extra time. More

by TLZ1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bo Brand

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May 18, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at BMW of Owings Mills and that you found our staff to be competent and friendly. We truly appreciate you making the drive to see us, and we look forward to assisting you again! Sincerely, The Team at BMW of Owings Mills

May 17, 2025

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Employee Rating

Good experience. Good experience. The only problem is this stupid survey requiring 15 words. 15. More

by sandona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson

Print
May 17, 2025

BMW of Owings Mills responded

Thank you for your review! We're glad to hear you had a good experience at BMW of Owings Mills. We understand that surveys can be a bit inconvenient, and we appreciate your feedback. We hope to assist you again soon! Sincerely, The Team at BMW of Owings Mills

May 15, 2025

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Employee Rating

Good service and very knowledgeable staff Nice loaner and quick service all around an easy process More

by nrfshoes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

Print
May 15, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience at BMW of Owings Mills. Our knowledgeable staff always strives to make the process as easy as possible. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

May 14, 2025

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Employee Rating

Took my car there for repair only to have them damage it when ask to speak to the owner because the manager was no help he never responded now my car needs repair they won't do useless I pay for it even tho More

by kleanupwoman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
May 19, 2025

BMW of Owings Mills responded

Thank you for providing us with your feedback. We take these matters very seriously and are saddened to hear about the incident you have described. Please contact us at your earliest convenience so we can discuss this further and work towards a positive resolution.

May 20, 2025

kleanupwoman1 responded

I've called an left a message for Imran Javed at 410 902-8700 ext 6302 and he never responded

May 20, 2025

kleanupwoman1 responded

I've called an left a message for Imran Javed at 410 902-8700 ext 6302 and he never responded

May 13, 2025

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Employee Rating

Always a great and smooth experience. The staff is always amazing. They take all the pain and worry out of the visit More

by dhenson00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 13, 2025

BMW of Owings Mills responded

Thank you so much for your kind words! We appreciate your feedback and are thrilled to hear that you always have a great and smooth experience at BMW of Owings Mills. Our team strives to make your visit as enjoyable as possible. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

May 11, 2025

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Employee Rating

I wish they would wash the car on visits. Would be a nice touch. Staff could also be friendlier More

by jdn.nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

Print
May 14, 2025

BMW of Owings Mills responded

Thank you for your review. We appreciate your feedback about the car wash and staff friendliness during your visit to BMW of Owings Mills. Your experience is important to us. Please feel free to reach out if you have any additional concerns. We hope to welcome you back soon! Sincerely, The Team at BMW of Owings Mills

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