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Derrick Edwards
Derrick Edwards at BMW of Owings Mills

Derrick Edwards | Page 10

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.8
157 Reviews
4.8

157 Reviews

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157 Reviews of Derrick Edwards

June 29, 2025

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Employee Rating

Customer Service is stellar. Michelle is always informative and service times are short. Great 👍🏽 business More

by RHONDATRUITT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

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Jun 29, 2025

BMW of Owings Mills responded

Thank you so much for your wonderful review, Rhonda! We're thrilled to hear that you had a positive experience at BMW of Owings Mills and that Michelle provided you with stellar service. We appreciate your support and look forward to welcoming you back soon! Sincerely, The Team at BMW of Owings Mills

June 25, 2025

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Employee Rating

Derrick was very professional throughout my appointment. I have had him as my service advisor before and he has been consistantly helpful and informative. More

by GPS6834
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 26, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experience with Derrick at BMW of Owings Mills. His professionalism and consistent support are truly valued. We appreciate your loyalty and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

June 25, 2025

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My service was done at timely matter the service with excellent. I will recommend it to a friend. More

by GERMAINEBOYD
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 25, 2025

BMW of Owings Mills responded

Thank you for your feedback, Germaine! It's great to know that your service was done in a timely manner and that you had an excellent experience at BMW of Owings Mills. We appreciate your recommendation and look forward to assisting you again and your friend in the future. Sincerely, The Team at BMW of Owings Mills

June 24, 2025

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great service. kept me informed with any issues. Always confident with dealing with the service department More

by tytriplin
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 25, 2025

BMW of Owings Mills responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service department at BMW of Owings Mills. Keeping you informed and ensuring your confidence in our services is our top priority. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

June 20, 2025

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Employee Rating

Derrick was very informative, courteous, and professional. I would definitely recommend bringing your car to Owings Mills BMW. More

by Candy_Gurl1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

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Jun 20, 2025

BMW of Owings Mills responded

Thank you for your wonderful feedback! We're thrilled to hear that Derrick provided you with informative and professional service at BMW of Owings Mills. Your recommendation means a lot to us! We look forward to assisting you again in the future. Sincerely, The Team at BMW of Owings Mills

June 17, 2025

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Awesome customer serivice. Everyone was very helpful. Love the car I got, Miguel new his work very well. More

by hawa_lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson , Miguel,

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Jun 17, 2025

BMW of Owings Mills responded

Thank you for your kind words, Hawa! We’re thrilled to hear that you received awesome customer service at BMW of Owings Mills, and that you love your new car. Miguel is indeed knowledgeable and dedicated to helping our customers. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

June 15, 2025

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Typically, fairly good service and work is completed within a reasonable period of time. I love the videos from the technicians showing the work that needs to be completed. More

by VMARROWESL
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Service Time
Service Communication
Recommend Dealer
Yes
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Jun 17, 2025

BMW of Owings Mills responded

Thank you for your feedback! We're glad to hear that you typically experience good service at BMW of Owings Mills and appreciate the timely completion of your vehicle's work. It's great to know that you enjoy the technician videos as well. If you have any further thoughts or suggestions, please feel free to reach out to us. We look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

June 15, 2025

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Employee Rating

Outstanding customer service as always! Thank you for taking such good care of our X5! More

by sbrottman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

Print
Jun 15, 2025

BMW of Owings Mills responded

Thank you so much for your kind words! We truly appreciate your loyalty and are delighted to hear that you were pleased with the service for your BMW X5. It’s always our pleasure to take care of you and your vehicle. We look forward to welcoming you back to BMW of Owings Mills in the future! Sincerely, The Team at BMW of Owings Mills

June 15, 2025

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Employee Rating

The service was prompt and they explained all the details of the appointment. The waiting room could use some upgrades. More

by selewi3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

Print
Jun 15, 2025

BMW of Owings Mills responded

Thank you for your feedback! We're thrilled to hear that you found our service prompt and that our team provided clear explanations during your appointment. We appreciate your suggestion regarding the waiting room upgrades and will take it into consideration. We look forward to seeing you again at BMW of Owings Mills! Sincerely, The Team at BMW of Owings Mills

June 15, 2025

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Employee Rating

Mark Johnson is the reason we have 2 bmws. He is really great and efficient. More

by lhershfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

Print
Jun 15, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that Mark made your experience at BMW of Owings Mills so positive. We appreciate your loyalty and are glad to have you as a part of our BMW family. If you need anything in the future, don't hesitate to reach out. Safe driving! Sincerely, The Team at BMW of Owings Mills

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