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Derek Thomas
2,285 Reviews
It would be my pleasure to help you with all your service needs.
Read moreDealership Experience
15 yrs
Industry Experience
26 yrs, 9 mos
2,285 Reviews
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2285 Reviews of Derek Thomas
November 16, 2018
Service Counselor Derek was great. The greeting people were friendly and professional. Overall I thought this was the best service I’ve received at any car se Counselor Derek was great. The greeting people were friendly and professional. Overall I thought this was the best service I’ve received at any car service location. I think you need to work with the woman that answers the phone and sets appointment she kept me on the line while speaking to someone and typing into the computer for 5!minutes. She was very nice but annoying to wait while listening. A great experience but remember that she is your first line of contact. More
by AL.WENZEL
Verified Customer
November 14, 2018
Excessive window noise Sarasota BMW exceeded my expectations . Window noise problems were corrected and service manager Greg Jones and staff knew what to do and got it done. Sarasota BMW exceeded my expectations . Window noise problems were corrected and service manager Greg Jones and staff knew what to do and got it done. I have three Beemers and Sarasota has excellent technicians. I also appreciate being contacted by "corporate" after initial purchase. They took my constructive ideas regarding what works best and what needs rethinking for X3 buyers. My contact person recorded my ideas and encouraged further contact. Many thanks.Rod Karpinski P.S. Derek Thomas also should get a shoutout for always going the extra yard when helping me. More
by RODDIKARP
Other Employees Tagged: Carlos Munoz , Jessica Caycedo, Greg Jones, Chong Lee, Sequoia Notton, Jonathan Parker
November 14, 2018
My service advisor Derek Thomas made all the difference Derek Thomas was great. Before him, I have had long waits & trouble with appointments. Even this time your emailed appointment time didn’t match. Than Derek Thomas was great. Before him, I have had long waits & trouble with appointments. Even this time your emailed appointment time didn’t match. Thanks! More
by AUDREY54
Other Employees Tagged: Tatiana Bourey
November 13, 2018
air conditioning problem rectified! Everyone involved in handling my BMW has been superb especially Carlos Munoz! :) I am thoroughly pleased with the service I have received from C Everyone involved in handling my BMW has been superb especially Carlos Munoz! :) I am thoroughly pleased with the service I have received from Carolos Munoz! I have purchased or leased at least 6 or more of your cars! I have enjoyed every one! More
by LOLERU
Other Employees Tagged: Emilio Torres, Naycolle Wright, Carlos Munoz , Humbert Cazaubon, Doug Gibson, Greg Jones
November 12, 2018
Efficient and Professional Service Did not have an appointment but had an issue with the air conditioning while on a long trip. Brought the car in and Derek took care of my car needs wi Did not have an appointment but had an issue with the air conditioning while on a long trip. Brought the car in and Derek took care of my car needs within a reasonable time and was very professional! Thank you for your quick attention to our needs. More
by rthorn09
November 12, 2018
Easy service easy,easy, fast service, got a ride by Uber to work, hitched a ride back with someone from the office, I called 2 hours before work was done to see if easy,easy, fast service, got a ride by Uber to work, hitched a ride back with someone from the office, I called 2 hours before work was done to see if my car was ready and it was. More
by DJ
November 11, 2018
Smooth and efficient I felt the check in process was very informative and efficient, my only issue is that being a new client to this BMW Dealership, it would have been ni I felt the check in process was very informative and efficient, my only issue is that being a new client to this BMW Dealership, it would have been nice for the Service Advisor to come out of his office and introduce himself. More
by RHCARLSON67
November 09, 2018
They Broke my radiator :( Simple oil change turned into them breaking radiator. Had car in shop for 2 hours and was not notified they broke it till they said car was ready. Car Simple oil change turned into them breaking radiator. Had car in shop for 2 hours and was not notified they broke it till they said car was ready. Car was definitely not leaking when brought in, there would of been anti freeze all over floor in sign in area, cooling system is pressurized. 2 hours go by and at end, say it was broke but would not admit they did it. Very disappointed not owning that they broke radiator. Also they stated that oil filter housing gasket was leaking, wrong... it was just replaced and I rechecked and was dry, no leaks. Very suspicious More
by lsamaha
November 09, 2018
Top notch for service My vehicle required a replacement air bag. This dealership arranged to service my vehicle when it was convenient for my schedule. With very little no My vehicle required a replacement air bag. This dealership arranged to service my vehicle when it was convenient for my schedule. With very little notice! They did not try to sell me anything, and replaced the air bag while I waited. More
by LuigiD
November 09, 2018
Terrible place to buy a car. From the sales process to the services performed, nothing went right. The salesman and the dealership provided the worst buying experience I have ever From the sales process to the services performed, nothing went right. The salesman and the dealership provided the worst buying experience I have ever had.. I would never recommend this salesman or dealership to anyone. They don’t care about their customers and management doesn’t respond to problems caused by their own representatives. More
by ROYPINNELL
Other Employees Tagged: Jesus Castillo, Cruz Rodriguez
