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Derek Thomas
2,285 Reviews
It would be my pleasure to help you with all your service needs.
Read moreDealership Experience
15 yrs
Industry Experience
26 yrs, 9 mos
2,285 Reviews
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2285 Reviews of Derek Thomas
January 04, 2019
Jmp0008 I have both of my vehicles serviced here. Service was excellent as usual. Staff was courteous and helpful. The wait for the repairs was not too long I have both of my vehicles serviced here. Service was excellent as usual. Staff was courteous and helpful. The wait for the repairs was not too long would recommend to everyone More
by JACQUELYN.BEASLEY
Verified Customer
January 02, 2019
My Third Car from BMW of Sarasota This was my third BMW from this dealership since 2004. Each time I have bought, I have been impressed with the depth of understanding and consideratio This was my third BMW from this dealership since 2004. Each time I have bought, I have been impressed with the depth of understanding and consideration expressed by all levels of employees. This last purchase was the first time I designed my car from scratch, and found the experience thrilling. More
by jim137
Other Employees Tagged: Maria Lizardi , Jesus Castillo, Susan Tighe
January 01, 2019
Superb! Derrick was a true professional and very helpful! He made the service process easy to understand and a truly great experience with outstanding custome Derrick was a true professional and very helpful! He made the service process easy to understand and a truly great experience with outstanding customer service! More
by MARCOTTENGA
January 01, 2019
Great Experience! Went in for a service and left with a new BMW 530 I. Chris Siriphokha was the best. Knowledgeable, no nonsense and came in with a fair deal! Jesus was Went in for a service and left with a new BMW 530 I. Chris Siriphokha was the best. Knowledgeable, no nonsense and came in with a fair deal! Jesus was a pro. Great dealership!!! More
by KKASKIW
Other Employees Tagged: Jesus Castillo, Chris Siriphokha
December 31, 2018
Everything was handled very well and as promised. The fellow who met me was very personable until my service rep arrived. Was told what was going to be done, how long it would take and what to expect. The fellow who met me was very personable until my service rep arrived. Was told what was going to be done, how long it would take and what to expect. Everything went as scheduled. The battery was replaced under warranty. Thank you, More
by CWILSON15
Other Employees Tagged: Not sure of his name but acted as a greeter when you first pulled into service area - he was very personable.
December 30, 2018
Out of Towner needing service With the year end being as hectic as ever I could not find time to have my oil changed on my 2016 5 series. After putting another 500+ miles to drive With the year end being as hectic as ever I could not find time to have my oil changed on my 2016 5 series. After putting another 500+ miles to drive to Siesta Key (ouch) it dawned on me while on 75 South to call BMW of Sarasota and see if they could get me in. The rep couldn't have been easier to deal with and once there, Derek Thomas, Asst. Service Mgr had my entire BMW profile in his hands reviewing the work that had been done as well as acknowledging my extended service warranty in the BMW system. Because of Derek's professional approach I felt comfortable enough to ask if I could squeeze in a tire rotation and alignment which I knew was not covered under my plan. No problem he said. He told me then and there the cost and even offered a shuttle service at no cost to and from my beach condo. Wow! If there was a 6th star I would give it to you guys. Thanks again for taking such good care of me and making me feel like part of the family. More
by Steve Pluhar
December 28, 2018
Such a pleasant wxperience From the minute we met Derek we felt comfortable. A fellow Connecticut transplant, his gracious conversation and interest in my car concerns was a From the minute we met Derek we felt comfortable. A fellow Connecticut transplant, his gracious conversation and interest in my car concerns was apparent. The resolution was correct and his thoughtfulness and interest in any other concerns was out of the ordinary. - Bmw is lucky to have such a valuable employee. More
by tracygeary18
Other Employees Tagged: Pleasant check out experience.
December 28, 2018
Excellent This dealership is outstanding, the employees are very social and kind to customers. The cars here are beautiful. I highly recommend it, it is an amaz This dealership is outstanding, the employees are very social and kind to customers. The cars here are beautiful. I highly recommend it, it is an amazing dealership! More
by VERELEKAJ
December 24, 2018
Amazing, thoughtful service! A huge thank you to all the guys that looked at, tried to fix and repaired my car at no charge. It was a small problem and they kept it that way! Jus A huge thank you to all the guys that looked at, tried to fix and repaired my car at no charge. It was a small problem and they kept it that way! Just wanted you all to know that you made my year and you all deserve a huge thank you! You are appreciated! (So sorry I don’t know your names! Kiosk/check-in and service manager) More
by BETHPETERS27
December 24, 2018
Slow check in process Took my 328i for recall work and brake fluid change. It took an hour to drop off the car, thirty minutes to be seen, ten minutes consult with service Took my 328i for recall work and brake fluid change. It took an hour to drop off the car, thirty minutes to be seen, ten minutes consult with service manager, twenty minutes to get loaner car with the onsite Hertz agent which was a joke. The Hertz agent took enough pictures of the crappy Kia they gave me to post on a web site to sell the car. Also gave me a car short on gas. My beef is not with the asst. service manager, it is with the customer experience of the dealership, it just simply sucks. I can take our Lexus to Wilde Lexus next door and do the same service visit in about 15 minutes. Oh forgot to mention the pick up of my car was also interesting to watch the sales manager wonder around the parking area on the street looking for my car to drive it up to where I was standing. (didn't help my key fob battery was dead so he couldn't get the lights to flash) but come on at least don't let the customer see your flawed process. For a premium car dealership it makes you wonder when they will get it. This was not my first visit to this dealership and have had similar experience in the past. Ugh More
by Chervo
