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Derek Thomas
2,285 Reviews
It would be my pleasure to help you with all your service needs.
Read moreDealership Experience
15 yrs
Industry Experience
26 yrs, 9 mos
2,285 Reviews
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2285 Reviews of Derek Thomas
January 11, 2019
Customer attention lacking!!!! It’s very obvious that there have been some changes at the Sarasota dealership. The service rep explained my needed repairs effectively. However, he It’s very obvious that there have been some changes at the Sarasota dealership. The service rep explained my needed repairs effectively. However, he told me he would pay for the rental of a car since a necessary part was not in stock. The rental turned out to be at my expense. I was not kept up to date about the part delivery or an anticipated repair completion (in the past , the service rep maintained regular contact with me). I called to get an update and my service rep was not on site. Therefore, it took time for someone else to track down my repair status. More
by CATHY8408
Verified Customer
January 11, 2019
Car inspection went smoothly and fast All was great. Good service and courteous. Would recommend to anyone. Friendly and efficient. Will definetly come back again. See you soon. Thank All was great. Good service and courteous. Would recommend to anyone. Friendly and efficient. Will definetly come back again. See you soon. Thank you I hope. More
by PBOURGAULT3
Other Employees Tagged: Abby Abouzeid
January 11, 2019
Warranty repair Everyone in the service department was very professional. My service advisor kept me informed about the repair and since it took a couple of days to Everyone in the service department was very professional. My service advisor kept me informed about the repair and since it took a couple of days to get the parts, the provided me with a loaner vehicle. More
by SUSAN27
January 09, 2019
Oil change The staff and facilities are first class. The waiting room is stocked with free goodies. But the wait is the problem. For a two o’clock appointment fo The staff and facilities are first class. The waiting room is stocked with free goodies. But the wait is the problem. For a two o’clock appointment for an oil change, I did not get out of there until 4:30. I think this is rather excessive so I probably will not be back for an oil change again. More
by LOVALAB3
Other Employees Tagged: Maria Lizardi
January 08, 2019
service on breaks i arrived 30 minuits late and the service still took the can in quickly and completed the service very fast derick was very helpful and professional i arrived 30 minuits late and the service still took the can in quickly and completed the service very fast derick was very helpful and professional More
by JIMFD33
January 08, 2019
Great Service Center Very efficient service center. The agent comes and explains to you what needs to be done. The waiting room is very confortable. We left for errands an Very efficient service center. The agent comes and explains to you what needs to be done. The waiting room is very confortable. We left for errands and got a call back when our car was ready. We appreciate that they always clean the car. We highly recommend it. More
by Michael
Other Employees Tagged: Derrick
January 05, 2019
seamless no problems, wait was minimal, great loaner, great service adviser (Derek), work performed perfectly, great communication, easy to make an appointment no problems, wait was minimal, great loaner, great service adviser (Derek), work performed perfectly, great communication, easy to make an appointment. they have provided this level of service for me for a long time. More
by RBLIROFF
January 05, 2019
Yes, but Needs a maybe for recommend. Read what you authorize before signing. Check on what is needed for your mileage. Oh, but BMW supposedly goes by time not Needs a maybe for recommend. Read what you authorize before signing. Check on what is needed for your mileage. Oh, but BMW supposedly goes by time not mileage? Was surprised to find a $65 filter was installed, plus a $40 labor charge without a phone call. And, 1 1/2 - 2 hours for a simple routine oil change is ridiculous. My radio station was changed by someone to a station I abhor. If they don’t approve of the station, just turn it off—don’t change it! Rich Liammari was our salesperson last year. He is still there and as friendly as ever. Thank goodness for him, as his friendliness is the saving grace. If you’re buying at BMW Sarasota, ask for him! More
by Illinoian
Other Employees Tagged: Rich Liammari
January 05, 2019
Service Always a pleasant experience with trust worthy staff. Derek was the best. Client waiting area is geared for clients to wait in home style atmosphere Always a pleasant experience with trust worthy staff. Derek was the best. Client waiting area is geared for clients to wait in home style atmosphere More
by AW4123
January 04, 2019
Legendary service Getting to know a great team each visit Victor put together a great business experience Would recommend this dealership to anyone looking for a BM Getting to know a great team each visit Victor put together a great business experience Would recommend this dealership to anyone looking for a BMW More
by MGPAPSON324
Other Employees Tagged: Emilio Torres, Tammy Saylor, Timothy Chestnut, Maria Lizardi , Abby Abouzeid
