Derek Kincebach
Derek Kincebach at Tustin Lexus
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Derek Kincebach

Service Consultant

Tustin Lexus

45 Auto Center Dr
Tustin, CA 92782

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4.9
183 Reviews
4.9

183 Reviews

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183 Reviews of Derek Kincebach

November 26, 2024

Dealership Rating
Employee Rating

Extremely friendly staff and service finished as expected time. I am well satisfied their service!! More

by 4minjoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Iman Azimi, Rick Massucci , Steve and Danny were awesome!

Nov 27, 2024

Tustin Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 23, 2024

Dealership Rating
Employee Rating

Through the entire process of shopping, purchasing, financing and visiting the service area later everyone was wonderful. All questions were answered and very one was very personable. More

by Bethjewell721
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ray Wood , Chad Irvin, Boston and Alex also deserve 5 stars.

Nov 25, 2024

Tustin Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 20, 2024

Dealership Rating
Employee Rating

Such great customer service. Rick takes care of us so nicely and has for several years. Love the video from the mechanic. Classy touch. More

by Chris1stnoel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Iman Azimi, Rick Massucci

Nov 22, 2024

Tustin Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

November 13, 2024

Dealership Rating
Employee Rating

Friendly and knowledgeable staff, right on target with each request and extremely helpful with details More

by skipoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2024

Tustin Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 11, 2024

Dealership Rating
Employee Rating

My car is running great after my oil change. I went to the dealer because they wash your car after the service, but the scheduler talked me out of it because they were so busy. Im only a little More

by Sydney Patten
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Iman Azimi, Rick Massucci

Nov 18, 2024

Tustin Lexus responded

Thank you for your feedback and I appreciate you bringing this to my attention. We aim to provide the best quality of service for our customers so I apologize that we were unable to wash your vehicle at your last visit. If you're willing I would like the opportunity to learn more about what happened and work towards preventing this from happening in the future. Please contact me at the information provided below and I look forward to speaking with you. Ray Wood General Manager wwood@tustinlexus.com

November 02, 2024

Dealership Rating
Employee Rating

The service is done in time. Nice waiting area. I am informed about what extra service is needed. More

by chenx_97
Service Communication
Recommend Dealer
Yes
Nov 04, 2024

Tustin Lexus responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 30, 2024

Dealership Rating
Employee Rating

After a few year been customer of Lexus i realize that they have an extraordinary service All the employees that I meet during those years are amazing Specially Dennis he did excellent job thanks for More

by Max Reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Massucci

Nov 01, 2024

Tustin Lexus responded

Hello Max, we're happy you found Dennis to be so supportive during your experience here at Tustin Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

October 24, 2024

Dealership Rating
Employee Rating

Great service. Friendly service team. Very knowledgeable. Very clean.. Derek was a great service advisor. More

by Debiit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 25, 2024

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. We hope you have a great day!

October 18, 2024

Dealership Rating
Employee Rating

Always great and convenient service. Staff is friendly and knowledgeable. E have been bring our cars here for years. More

by Bmeadows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 20, 2024

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 25, 2024

Dealership Rating
Employee Rating

Tustin Lexus has fantastic service. They are very professional, communication is stellar and the service is fast. More

by Purseanneshoes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 28, 2024

Tustin Lexus responded

Hi, we are so happy to read such a great review about Tustin Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!

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