Dereck Smith
Dereck Smith at Arrowhead Honda
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Dereck Smith

Service Advisor

Arrowhead Honda

8380 W Bell Road
Peoria, AZ 85382

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95 Reviews
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95 Reviews

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95 Reviews of Dereck Smith

January 28, 2021

Dealership Rating
Employee Rating

Dereck was first-rate. I came in for an oil change and tire rotation and mentioned my squeaky drivers seat. Soon enough, Dereck told me he ordered seat parts and also my A/C compressor was close to failin More

by SouthMountainRick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 03, 2021

Arrowhead Honda responded

Thanks for leaving us such a great review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. If you have any questions or concern in the future, please feel free to contact me. Raquel Perez rperez@arrowheadhonda.com CRM

January 27, 2021

Dealership Rating
Employee Rating

Dereck was great and through. Service was fast although the need for servicing a car with less then 8k miles on it was a bit concerning. More

by bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

January 17, 2021

Dealership Rating
Employee Rating

Dereck was professional and cared about my cars needs as well as mine! Car looked good and sounds good. It was in great hands. Timeliness was excellent. Thank You More

by jsuerojr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Steve Bullock

Jan 21, 2021

Arrowhead Honda responded

Thanks for leaving us such a great review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. If you have any questions or concern in the future, please feel free to contact me. Raquel Perez rperez@arrowheadhonda.com CRM

January 13, 2021

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Employee Rating

I use the dealership for routine maintenance, However for major repairs your shop rate is too high and I have saved at least 50%k having the work done by my independent mechanic More

by jberke
Recommend Dealer
Yes

Other Employees Tagged: Grant Foster

January 08, 2021

Dealership Rating
Employee Rating

Derrick was very professional and understood situation. Don’t put restrictions on my review or I will stop giving. 25 words is twice as many necessary. More

by genethora2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 11, 2021

Arrowhead Honda responded

Thanks for leaving us such a great review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. If you have any questions or concern in the future, please feel free to contact me. Raquel Perez rperez@arrowheadhonda.com CRM

January 06, 2021

Dealership Rating
Employee Rating

I requested and received an early next-day appointment for a dead battery that had to be jumpstarted twice. A new battery (under warranty) was put in and I was on my way quickly. More

by Happy Honda Owner
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Grant Foster

Jan 06, 2021

Arrowhead Honda responded

Thanks for leaving us such a great review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. If you have any questions or concern in the future, please feel free to contact me. Raquel Perez rperez@arrowheadhonda.com CRM

January 03, 2021

Dealership Rating
Employee Rating

Dereck has been very helpful in taking care of all of our cars. I appreciate his honesty and help now and in the past! I would highly recommend him! More

by Yamster1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 06, 2021

Arrowhead Honda responded

Thanks for leaving us such a great review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. If you have any questions or concern in the future, please feel free to contact me. Raquel Perez rperez@arrowheadhonda.com CRM

November 27, 2020

Dealership Rating
Employee Rating

I was met within 1 minute of arriving, and while the attendant was locating my service advisor, a second attendant saw that there was no one at the car and came to make sure I had been assisted. My car More

by GrumpyBigDawg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 30, 2020

Arrowhead Honda responded

Thanks for leaving us such a great review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. If you have any questions or concern in the future, please feel free to contact me. Raquel Perez rperez@arrowheadhonda.com CRM

October 23, 2020

Dealership Rating
Employee Rating

Quick in and out without the big sales pitch for non urgent repairs. Waiting are well spaced out for COVID-19 concerns and free WiFi allowed me stay productive with work More

by Eric
Recommend Dealer
Yes

Other Employees Tagged: Jimi Bettino

Oct 27, 2020

Arrowhead Honda responded

Thanks for leaving us such a great review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. If you have any questions or concern in the future, please feel free to contact me. Raquel Perez rperez@arrowheadhonda.com CRM

October 09, 2020

Dealership Rating
Employee Rating

Great job Arrowhead Honda team. Derrick was great to work to with. He explained the process for my airbag recall and given me an exact time of completion. I will be moving additional work for my 2003 H More

by scornejo
Recommend Dealer
Yes
Oct 09, 2020

Arrowhead Honda responded

Thanks for leaving us such a great review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. If you have any questions or concern in the future, please feel free to contact me. Raquel Perez rperez@arrowheadhonda.com CRM

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