Denny Applegarth

My son and I bought two new 2024 Jettas in March 2024. My son's Jetta had a small ding in the hood at time of sale, and both Josh and Gabe assured us they would address it promptly. However, it took over My son's Jetta had a small ding in the hood at time of sale, and both Josh and Gabe assured us they would address it promptly. However, it took over three months to resolve the issue, with no proactive follow-up from either of them. They only responded when I reached out, and eventually connected us with the third-party repair technician. After two no-shows, I expressed my frustration, but received no response. Although this wasn't my first purchase from Heritage, it will likely be my last. A simple follow-up to honor their promises would have made a significant difference, especially given the poor service from their provider. The problem is finally fixed, working directly with the service provider, and still no communication from Gabe or Josh. Extremely poor customer service that is both surprising and disappointing. I am in the process of sending in complaint to VW Customer Care. More

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Denny was great to work with. He's been selling VW's for a long time, and really took a minute to listen about what I was looking for. He's been selling VW's for a long time, and really took a minute to listen about what I was looking for. More

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Denny is great, 25 years of experience shows. He is very friendly and great to work with. Denny provided an enjoyable buying experience to my wife and I, and highly recommend him to anyone looking for a VW. friendly and great to work with. Denny provided an enjoyable buying experience to my wife and I, and highly recommend him to anyone looking for a VW. More

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I don't know where to start. On July 31st, I went to I don't know where to start. On July 31st, I went to this dealership to check out a 2021 VW Atlas SE R-Line. The SUV was on the lot but they could I don't know where to start. On July 31st, I went to this dealership to check out a 2021 VW Atlas SE R-Line. The SUV was on the lot but they couldn't find the keys, so they had me test drive a different Atlas (Not an R-Line). Came back and decided to go on and purchase the R-Line. The total was roughly 47k. I tried to negotiate the price to 45k which I said was my budget. At this point I was working with Danny (Denny Applegarth, so rude and knew nothing about the features the car comes with). He even raised his voice at me at one point saying "Where do you expect me to come with 2k difference? If you can afford this car you should look into lesser trims". The general manager (Steve Knolle) stepped in and preached how about rare the R-Line trim is and how he can sell it to someone else within minutes . But at the end he offered a discount of $750 (Dealer discount 500 and half military (I served under 20 years)). Generous enough for me. I was ready to put pen to paper and after consulting each other for over 10 mins, the general manager comes to me with a window sticker of same trim saying that the car I'm buying from them has been sold to someone else and didn't know that. He asked me to keep the window sticker with a guaranteed price on the paper, that the similar car is on the train, it just left TN and should be here by Thursday (August 5th, if not later). A week passed, ..nothing. I followed up with via email and even telephonically ... he reassured me " you have my word-- the car is reserved for you and it's coming" . Today is August 18th, and still no word from them. After carefully looking into the window sticker he gave me, I realized that the car on it belongs to a different dealership (Ourisman VW of Rockville). I called Ourisman dealership and was told that the car is on their lot right now and that I can come in to check it out. Right away I called Steve with the new info , he goes " It's same trim not the actual car" The next day I went to Rockville and got a wonderful deal on a SEL Premium. Honesty Honesty lack of Honesty from Salesman all the up to the General Manager smh .......Unbelievable More

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A1 service across the board! Very helpful and a terrific salesperson! I look forward to working with Tiara for my next vehicle purchase as well😁 salesperson! I look forward to working with Tiara for my next vehicle purchase as well😁 More

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Manalee was outstanding, very considerate and professional at the same time. I highly appreciate her customer services skills and energy Love Manalee Harvey Pearson Jr professional at the same time. I highly appreciate her customer services skills and energy Love Manalee Harvey Pearson Jr More

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The team did a great job helping us find the vehicle of our choice. They went the extra mile to find the car at another dealership and get it to us same day. I would highly recommend Denny and his team. our choice. They went the extra mile to find the car at another dealership and get it to us same day. I would highly recommend Denny and his team. More

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Excellent I purchased a Volkswagen Jetta on 10/2/19 at Heritage. Denny and Lisa provided excellent service and made the car buying experience much easier. I w I purchased a Volkswagen Jetta on 10/2/19 at Heritage. Denny and Lisa provided excellent service and made the car buying experience much easier. I would recommend Denny and Lisa for you next purchase. More

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It was great service from start to finish on my 2019 VW atlas lease from Heritage VW Catonsville. Nana was knowledgeable and was very helpful throughout the process. Nana and Steve are straightforward, tra atlas lease from Heritage VW Catonsville. Nana was knowledgeable and was very helpful throughout the process. Nana and Steve are straightforward, transparent and helpful. They are amazing to work with and didn’t make me feel pressured or rushed at all. They were able to understand my needs and helped me to close the deal with accurate trade-in value. Everyone I worked with on the team was polite and informative and made the the process run very smooth. I highly recommend Heritage VW Catonsville and Nana team!!!! More

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Awesome buying experience. Top customer service. There are many buying choices out there, but in my opinion you’ll be happy you chose Heritage VW in Catonsville, Md. Everyone greats you with a smile There are many buying choices out there, but in my opinion you’ll be happy you chose Heritage VW in Catonsville, Md. Everyone greats you with a smile and are always willing to help with any questions. No pushy sales tactics, just great “signature” service. To me that’s the kind of customer service they are willing to put their name on and stand behind. Oh, and I almost forgot, a car at a Great Price! That is why I have returned more than once to a consistent great buying experience from my salesperson, Denny Applegarth, and the management team. Thanks to all of them for always going the extra mile! More

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