Dennis White

Great people all around. Got things done in a timely manner and were very helpful with finances as well as warranties. Definitely hope to be back. Got things done in a timely manner and were very helpful with finances as well as warranties. Definitely hope to be back. More

Report | Print

I purchased 8th new vehicle from Sam Pack's. Always treated like a friend. Dennis White worked to get me a fair trade in on my car and Jared Wingard was always on top of progress of the car I or Always treated like a friend. Dennis White worked to get me a fair trade in on my car and Jared Wingard was always on top of progress of the car I ordered as well as make trade and purchase go well. More

Report | Print

This is my 4th vehicle purchase here. Everytime I come back it's like meeting up with old friends. This dealership's Mo. is repeate buisness for a reason. Profesionalism at it's finest, Everytime I come back it's like meeting up with old friends. This dealership's Mo. is repeate buisness for a reason. Profesionalism at it's finest, from management all the way down to the sales floor. Shout out to Trey(GM), RJ (GSM) Raj on the sales desk, and Michael in Finance. Last but not least one of the best salesman in the buisness Jared (Sorry ladies he's taken). I wouldn't recommend anywhere else, totally worth the drive from Houston. Thanks for everthing folks! More

Report | Print

Aidan was so attentive and kind, listening to all of our wants and needs. He was very patient and so friendly! I have already sent his phone number to a few friends and some family members. I will buy all m wants and needs. He was very patient and so friendly! I have already sent his phone number to a few friends and some family members. I will buy all my future vehicles from him. It's nice to finally find a friendly face to work with compared to all these other dealers treating people like just a number. Aidan actually cares! If you are thinking about buying a car, Aidan is your guy! More

Report | Print

Trey has always been willing to bend over backwards to make a deal. I bought My first truck from him in 1995! If you need to not feel dirty when shopping for a new vehicle call Trey! Topher make a deal. I bought My first truck from him in 1995! If you need to not feel dirty when shopping for a new vehicle call Trey! Topher More

Report | Print

Big thanks to everyone involved in my latest truck purchase. David, my salesman did a great job. From the moment I walked in, I had his full attention. He listened to exactly what I wanted and minutes purchase. David, my salesman did a great job. From the moment I walked in, I had his full attention. He listened to exactly what I wanted and minutes later we were on a test drive. Fell in love with the truck immediately. Saul in finance temporarily took over from there and did a great job as well. He was able to beat my credit union pre approval in more ways than just APR. Finance process was quick and easy. Denis, the manager frequently checked in during the process which I really appreciated. Denis was very respectful, just as everyone else was. At no time did I ever feel like these guys held their own self interest above mine. I could tell that they were truly just enthusiastic about what they do and just want to do everything they can to get their clients in a good vehicle. Overall extremely happy with this dealer experience. More

Report | Print

There are no words that I can express on how happy I am with Terry Smith and Dennis White with their assistance on getting my new truck. These two absolutely killed it and their customer service was specta with Terry Smith and Dennis White with their assistance on getting my new truck. These two absolutely killed it and their customer service was spectacular I cannot be anymore happier with my purchase. I also cannot forget the finance guy who helped me as well, his professionalism, friendliness, and his personality made the whole process very painless. Sam Pack 5 Star Ford will be one of my top 5 dealerships I will be returning too for my future vehicle purchases. More

Report | Print

This was our first experience with 5-Star Ford in Carrolton, and overall I have to say that this dealership, on the whole, works hard to take care of the customer. Despite a bittersweet experience w Carrolton, and overall I have to say that this dealership, on the whole, works hard to take care of the customer. Despite a bittersweet experience with our salesperson, Alex Ruvalcaba, everybody worked hard to ensure we were happy with our purchase, none more than Alexandra Benvenuto. I cannot give the dealership 5 stars, because our salesperson, Alex Ruvalcaba, was far too typical of a car salesman. Once the sell was complete, Alex was no longer interested in taking care of our concerns. We purchased a 5 year old truck that was a certified pre-owned vehicle. After getting the truck home, we discovered a variety of issues that needed to be addressed, some more significant than others, but all of which should have been caught and addressed as part of the nearly 200 point inspection that should have taken place. Mr. Ruvalcaba treated the purchase like we bought a piece of junk off some tote-the-note lot rather than taking care of us, going on to complain that we were "mad at him" for things that weren't his fault. I had to explain to him, as if to a child, that I wasn't mad at him, but that he was my single point of contact and should be handling things differently. Fortunately, Alex Benvenuto picked up the ball and addressed all the issues and concerns we had without question. She sent a driver across D/FW to pick up the truck while I was at work, got all the issues addressed, and had the truck back to me by the end of the day. Thank you, Mrs. Benvenuto! Later, I found a couple of other issues; nothing major, but the kind of things that should have been fixed in advance. I contacted Dennis White, Mr. Ruvalcaba's sales manager, who had been pulled into this earlier in the process. Mr. White made arrangements to have the issues fixed, so I took the truck to have the items addressed. I give Mr. White 4/5 stars, because he never spoke to me while I was there, never apologized for the issues - never even personally acknowledged I was there. I assume this is part of the ridiculous hierarchy of car sales where people like him don't have to talk to customers - just one of the reasons I hate buying a vehicle. That said, he arranged for the issues to be resolved, and in the end, that is what I wanted. All in all, I am very pleased with the price of the truck we purchased. We looked everywhere, and in the midst of the chip shortage, Sam Pack had that hidden treasure for the right price. Ultimately, the service was good, but not excellent. There were standouts in customer care such as Mrs. Benvenuto as well as those that seem to not care at all, such as Mr. Ruvalcaba. I would definitely recommend purchasing from this dealership, and I would recommend the internet sales experience. However, I, personally, will not deal with Mr. Ruvalcaba again and suggest working with other professionals at the dealership if you want a better experience. On another note, I feel I should call out Mr. Trey Russell. In the midst of my frustrating interactions with our salesperson, I left a less than stellar review through another site. Mr. Russell left a message apologizing with instructions for how to reach out to him via email. I did so, and never heard from him. Mr. Russell, that message "looks" great when you leave it as a response, but does little when you never follow through. More

Report | Print

Always a great experience Hands down one of the best experiences when leasing a new car from this place. Have been returning for several years and every sales person has been Hands down one of the best experiences when leasing a new car from this place. Have been returning for several years and every sales person has been so helpful. More

Report | Print

Enjoyed buying my car yesterday Yesterday I visited Sam Pack's for the 1st time. I am 62 years old and have purchased many cars over the years, so I was dreading "The Green Mile" wal Yesterday I visited Sam Pack's for the 1st time. I am 62 years old and have purchased many cars over the years, so I was dreading "The Green Mile" walk into a car dealership. However, after being assisted by Kaleb Willis, I purchased a car there and really enjoyed it. Kaleb actually listened to what I needed and wanted. He never pressured me. He was polite and respectful. If every sales associate was like Kaleb, buying a car would be fun instead of feeling like I was swimming with sharks. I will definitely purchase future cars at Sam Pack's with Kaleb.........Very Happy Buyer/Joni B. More

Report | Print