Trey Russell

I honestly think Five Star Ford of Carrollton should consider renaming themselves Six Star Ford—that’s the level of service I experienced during my recent purchase. From start to finish, the experien consider renaming themselves Six Star Ford—that’s the level of service I experienced during my recent purchase. From start to finish, the experience was outstanding. My sales representative, David Baldovin, truly went above and beyond. He provided honest guidance throughout the negotiation process and never made me feel pressured. What stood out even more is that he had already earned my trust beforehand by treating my daughter so well when she bought her first car from him. While I understand this is a business and sales are their livelihood, it was clear that customer satisfaction—and more importantly, long-term loyalty—meant more to David than simply maximizing profit on a single deal. If you’re in the market for a vehicle, I highly recommend giving Five Star Ford of Carrollton a call. They may take a little more time to finalize everything, but that extra care and attention make all the difference. More

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Coach coordinated service call for our F450. Eric kept us informed. Thank you for prompt attention to the problems. Eric kept us informed. Thank you for prompt attention to the problems. More

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This is the fourth vehicle I have bought. As usual, the purchase experience was excellent. Trey, Jared, Alexandra and Mike in Finance were all professional, friendly and very knowledgable. As usual, the purchase experience was excellent. Trey, Jared, Alexandra and Mike in Finance were all professional, friendly and very knowledgable. They made me a great deal with no back and fourth hassle. My Expedition was completed and ready for delivery as promised. I recommend Five Star Ford to everyone I visit with. Everyone in the service department has always been very accommodating as well. My business also buys all of our fleet vehicles from Trey. They take care of us with helping keep our fleet rotated and has the trucks we need in short order. Dennis Moser. Arch Energy Group, USA. More

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I had a amazing day at Sam's pack Ford over at Carrollton Texas. I got exactly the vehicle I need and love. With some amazing new add ons thanks to the great Alex from parts. And my awesome sales Karla. Who Texas. I got exactly the vehicle I need and love. With some amazing new add ons thanks to the great Alex from parts. And my awesome sales Karla. Who showed me every possible vehicle to make sure I don't make a the wrong decision. The end of the day I got a fantastic new bronco sport badlands. Thanks again I recommend for those looking for a new Ford come here. They will treat you like family. More

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Exceptional customer service. They treat you like a long-time friend. No pressure. Enjoyable experience. They treat you like a long-time friend. No pressure. Enjoyable experience. More

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I had the pleasure of meeting with Rocky to purchase my first ever new car and he was wonderful!! I highly recommend Rocky if you are ever in need of a new car, he was very attentive and knowledgeable abou first ever new car and he was wonderful!! I highly recommend Rocky if you are ever in need of a new car, he was very attentive and knowledgeable about anything I asked! More

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Great people all around. Got things done in a timely manner and were very helpful with finances as well as warranties. Definitely hope to be back. Got things done in a timely manner and were very helpful with finances as well as warranties. Definitely hope to be back. More

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I bought several vehicles from you guys over the years, and if there was ever a problem, you go above and beyond to make sure to make it right. It’s what has made me return every time when looking for anot and if there was ever a problem, you go above and beyond to make sure to make it right. It’s what has made me return every time when looking for another vehicle or upgrading what I have. The Customer Service you guys have is exactly what makes a business flourish and grow. Thank you! - B Hicks More

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Love 5 star ford of Carrollton, I've been going there for approx. 3 years having my F150 serviced. I wished they were competitive with other local ford dealer service prices when it comes to servicing my tru approx. 3 years having my F150 serviced. I wished they were competitive with other local ford dealer service prices when it comes to servicing my truck. With today's inflation one would think businesses would be competitive especially when you talking about the exact same service from another Ford dealership a few miles down the road from them. As much as I dislike going to other local dealerships when it comes to saving 40 dollars for the exact service you know where I'm going. The GM of 5star needs to be competitive instead of sending their customers down the road. Update: June 27: I received a call from Ken (Service Manager) and we discussed the above review. After the discussion and the explanation of the price difference, I was pleased with the outcome of our conversation. Ken truly supported what I stated regarding their customer service and loyalty to their customers. Thank you Ken and Sam Pack's Five Star Ford for always putting the customer first. More

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one of your employees recently tried to get me a car and basically said I was approved and went ghost on me, still to this day I haven’t got a respond back, I don’t know if this is how you guys do business basically said I was approved and went ghost on me, still to this day I haven’t got a respond back, I don’t know if this is how you guys do business but next time Atleast let customers know if they get approved or not bro. More

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