Dennis Koulatsos

Jay, the Service Manager was excellent. He kept me informed as my service work was done and had my vehicle ready before I expected. Keep up the good work! He kept me informed as my service work was done and had my vehicle ready before I expected. Keep up the good work! More

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We purchased a 2019 Ford Expedition Max Platinum with around 66,000 miles from Koons Ford Baltimore in January. During the finance process, we were heavily pressured to purchase an extended warranty with around 66,000 miles from Koons Ford Baltimore in January. During the finance process, we were heavily pressured to purchase an extended warranty with scare tactics like “anything could go wrong.” We declined due to budget constraints. Just 2–3 weeks after the purchase, the vehicle began leaking coolant and had to be towed—highly inconvenient, especially since we were not even offered a loaner vehicle during this time. A few days later, we were informed that a part in the cooling system had failed and would cost $1,500 to repair. Because we had exceeded 1,000 miles since the sale, they refused to cover the repair. They claim to perform a “thorough” multi-point inspection, yet this issue was either missed or ignored. It’s hard to believe such a leak developed out of nowhere. What’s worse, the general manager, Dennis Koulatsos, was incredibly rude and dismissive. He blamed us for not buying the warranty and told my father, “We have to draw a line somewhere.” He only offered a paid Uber ride home as some kind of consolation. Shockingly, he even admitted that if we had “sweet talked” him, he might have helped. That kind of behavior is not only unprofessional—it’s downright shameful. We’ve been ignored via calls and voicemails, and our Google review has conveniently gone unanswered. This isn’t even about the $1,500 anymore—it’s about the disrespect, poor communication, and lack of integrity shown throughout the process. Koons Ford should seriously reconsider who they allow to represent their brand. More

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Had a horrible time. I was in the service dept when Steve came down to see anyone wanted to look into getting a new car. My car wasn't being worked on so I said yes. I bo I was in the service dept when Steve came down to see anyone wanted to look into getting a new car. My car wasn't being worked on so I said yes. I bought a 2024 escape which I hate. I went there on the following Monday to request a reversal. They passed my from salesman to manager and backbagain. I have purchased ford's from 2014 and only gone to the their service department so you think they would reverse the sale for me. I no longer fill like a valued customer. When I put the sunvisor down it cover about 4 inches of the rear view mirror creating a safety hazzard. More

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Unless it a quick lube job don't take your car to be serviced here. They kept my car for a week saying they didn't know why it was shaking and everyday they needed more time. Well the truck hadn't mov serviced here. They kept my car for a week saying they didn't know why it was shaking and everyday they needed more time. Well the truck hadn't moved in 4 days when I get a phone call from the sales department asking if I wanted to sell it. I explored the option and they gave me low quote based it needing repair. I told them I'd think about it but really just wanted to know what was wrong and get it fixed. The sales department calls back and says it has a bad transmission, so I call service and guess what, they said the trans was good but need MORE time to figure it out. Id had enough of whatever games they have going on here. Not sure what the deal was with them but someone was being deceitful in there practices. More

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This dealership is extraordinary. .I have bought several cars and a truck.I have had a car in their body shop..From the General Manager to sales and service they have flawlessly prefor .I have bought several cars and a truck.I have had a car in their body shop..From the General Manager to sales and service they have flawlessly preformed with kindness,sincerity and honesty making the entire processes a true pleasure.Excellent experiences..Thank you Koons Ford of Baltimore.I do not hesitate to recommend this dealership without hesitation. More

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I bought my mustang from this dealership in 2017. Beginning early 2022 the paint started to peel near the rear glass on the side quarter panels. I took my car back here in May of 2022 to see if Ford Beginning early 2022 the paint started to peel near the rear glass on the side quarter panels. I took my car back here in May of 2022 to see if Ford warranty will cover it since it was in the 5year period before November 2022. I spoke with Jeff Klass who took pictures and sent it to Ford warranty to see if they would cover it. I called periodically all summer to check the status of the claim as I never heard anything back. The numerous times when I did call, I would get please leave him a voice mail or well take your number and he will call you back. Never got a call back. I would have to call around 8am to be able to speak to him. Only within the past month has he been called and emailed me. In October Jeff resent the claim and Ford finally answers denying the claim based on the fact that there is no corrosion but Ford acknowledge the peeling paint issue. Jeff told me to call Ford for assistance, which I did, and was told by Ford I couldn’t speak with warranty department and they had no financial assistance available. In December I ask Jeff to resend the claim to Ford for a reevaluation which was denied by Ford again. I then asked if the dealership could cover since, I bought my car brand new from the dealership and it only has 20k miles. I was quoted a discounted price $450. All I wanted was to just shoot paint near the rear glass where it was peeling so that it wasn’t going to continue to peel. I tried to see if the dealership would cover this. Jeff sent an email to Tim Robertson the sales manager, who never responded to the email. I then asked Jeff to send it to the GM, Dennis Koulatsos. I never got a response from him either, however when I called Jeff to see if he had heard anything, Jeff states he spoke to Dennis who had seen the email and stated that the dealership will not warranty the $450 painted job and that the feeling was to basically “take a hike”. Dennis then told him that based on service records (I get oil changes from my local ford dealer), I never bought the car from their dealership. How do they not have records of my purchase is beyond me. I explained that I had purchased my car at their dealership, my dad bought a Mustang, and a friend had purchased a Mustang and truck on the same day at this dealership. (We were even cool when my dad purchased his brand new Mustang from them and they failed to mention that the car was damaged on the door handle and was repainted until after the vehicle was purchased. Apparently, when they repainted the handle, they didn’t hook up the sensor on the handle, which this dealership fixed no problem). I was told the only way to dealership would possibly cover the paint out of courtesy was if I had gotten a lot of service work at the dealership. I explained only have 20k on my car, that would be 4oil changes, the 4cars that my friends and family purchased, which just the mustangs alone are over 100,000k in sales, should and amount to more than service sales. On my last conversation with Jeff a couple of days ago, I said that process has taken a long time (not rudely either), at which point he blows up with an attitude and tells me that I am the one drawing out the process and there is nothing else theycan do, THATS IT. Honestly, this started last May, almost a year of my life waiting, phone calls ignored, and I have been calm and polite but seriously, waited 5 months to get a response from Ford and only after resending claim, when the Ford representative said it should take 3days max for a response, Im blown off by both Sales and GM, who didn’t even have the courtesy to respond to the email or even call me, knowing there was an issue, regardless if they agree with it or not. Worse of all, this process wasted the final months I had before the 5year warranty expired, which Ford told me I could have taken it to a different dealership to see if they would cover it had it been within the 5year period. This is something that should have been resolved back in May/June, nearly a year ago. Koons, you have lost of customer for life when all you had to do was just call me to discuss this. More

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My experience with KOONS FORD of BALTIMORE. I was excited to order a 2022 Ford Maverick back in September 2021, and in fact could do so right on Ford’s website. I chose Koons to be my dealer I was excited to order a 2022 Ford Maverick back in September 2021, and in fact could do so right on Ford’s website. I chose Koons to be my dealer because the company I work for is headquartered across the street and our COO put me in touch with Dennis Koulatsos, the GM as he’s bought numerous trucks from Dennis and referred many people his way. Great, I thought! In November my salesman called and said they had a Maverick on the lot I could test drive, so I drove right over and checked it out. Meanwhile I had them appraise my trade, a 2013 F150. I was told that “if we were doing the deal today we’d give you between $18-19k”. Awesome, I have some equity in a truck I financed just 11 months prior. Fast forward to February 4th. My Maverick came in! By now I was so excited I couldn’t see straight. I came right in and first things first, they just wanted to update the appraisal on my trade. Keep in mind I only put about 2,500 miles on the truck and the condition remained the same. The sales manager said the market strengthened, so I should be good to go. 10 minutes later he comes over and says there is a problem. He tells me the sales person incorrectly wrote the mileage on the truck as 41,000 not 141,000 back in November, so my $18k is now actually $13,000. WOW! This changes everything. Long story short, we went back and forth and after a day of this nonsense their offer was $500 off sticker on the Maverick, $1,000 more on trade ($14K), and a free tonneau cover ($400 retail). In my business I’d go out of business if I made huge mistakes like this and then told the customer to eat it. I bought the Maverick Saturday afternoon, and left Koons feeling really crappy, not excited like I’d hoped. Why did I buy it then? I had become emotionally invested in the Maverick, AND Koons had already put a $10,000 dealer markup sticker on the truck in case I didn’t buy it. I wasn’t about to let them jam someone else. xxxx, I can just flip it at Carmax if I want out. IT’S ALMOST AS IF THEY SCREWED ME ON TRADE TO GET ME TO WALK AWAY. I wrote Dennis, the GM an email Monday explaining my frustration, and that Koons should’ve eaten every penny of THEIR mistake. I asked for a check for $2k or a wheel and tire package to offset THEIR mistake. In his response he DID’NT EVEN APOLOGIZE. He just said he already gave me more concessions than he wanted too, and that he didn’t have $2K. What an xxxxxxx! The point is if they had told me in November that my trade was worth $13K I could’ve walked away before getting too excited OR sold the truck myself. It was a super clean truck that I could’ve sold for $20K on marketplace in a weekend. Moral of the story? Save yourself the headache and NEVER do business with Koons!!! If they’ll screw over a trusted referral, imagine what they’ll do to a stranger! More

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Kept my car for 7 weeks and a rental car charge of 1500 dollars for the 2nd time being there for the same problem. Service manager was completely unprofessional saying I could buy another car to get out of dollars for the 2nd time being there for the same problem. Service manager was completely unprofessional saying I could buy another car to get out of my rental. Then saying there transmission people were out sick. Always a excuse left trash in my car. Not happy with my experience with this dealership and will not be back. And will make sure my voice will be heard about there lack of professionalism. They claim customer satisfaction not in my case More

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After 20 years a customer, worst customer service I have ever seen! They fire my service rep for trying to help me, then the service manager fired me from being a customer, refused to even except my money f ever seen! They fire my service rep for trying to help me, then the service manager fired me from being a customer, refused to even except my money for the services performed. Wow, what a world we live in!! More

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My father had contacted them about an incoming car. 3-4 weeks out. Went over price, dealer fees, etc. When car finally arrives and is available, they inform him of a $5k ADM over sticker price. If they h weeks out. Went over price, dealer fees, etc. When car finally arrives and is available, they inform him of a $5k ADM over sticker price. If they had informed him when he inquired, totally different story. Had an email from the General Manager stating they wouldn’t mark up the car. Shady practices. And not the first time they’ve done this to a customer. More

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