Dennis Gebhardt | Page 43

Worst dealer experience I have ever had in 30 years of buying vehicles. Let me first start off and say that Nick Lambert was nice, kind, and helpful but that’s where it ends. The staff at Handy’s downtown buying vehicles. Let me first start off and say that Nick Lambert was nice, kind, and helpful but that’s where it ends. The staff at Handy’s downtown were rude, cocky, and very unwilling to negotiate. So let me break it down I bought TWO TRUCKS over $124,000 dollars in Vehicles! One for me and one for my son (previously looked at the one for me a few weeks prior). They were not willing to budge one penny on the one for my son and came down VERY little on the one for me. I gave them a down payment and gave them ALL DAY the following day to prep the trucks, get the paperwork ready, contact the insurance (as they copied my insurance card the prior day). Well I get there after 4pm the next day nothing is done short of the truck being washed. They send over Dennis (there finance paperwork dude) and he has no paperwork done tells me they have to go get the paperwork completed. I’m like um this is over 124k in trucks and you had an entire day but I digress. This Dennis guy comes back and starts to try and sell me a warrantee I advise him I already bought one during the day through the manufacturer, he gets like pissed about it asks me multiple times about it, looks at my phone to see the warrantee I purchased, rudely tells me I need to look very closely at that, on and on I’m thinking what is it to you you’re pissed because I didn’t buy it from you? Then rude Dennis says to me “here is your one year maintenance deal with two free oil changes” and like an inspection or something makes me sign it, and then tells me he doesn’t think it applies to diesels. I reply well this is a signed contract for a year of maintenance and his snappy reply is “yeah well I can go reprint it then”. SO RUDE hey how about saying ya know what we got you covered. Now looking at the paperwork it says $399 Doc fee! I said what is this $400 dollars to fill out the paperwork? Dennis Snaps back and says “We always put that into the price!” again I’m thinking like well thats twice what any dealer charges the average is $180 in VT and they never said anything about a doc fee that high to me! So now it’s 5:40pm they say to me “hey can you contact your insurance? I’m like “WHAT! You had my insurance card and ALL DAY I thought that was why you copied it! Now the insurance is closed at this point! Yeah I will contact the insurance and take care of that after you took 400 in doc fees. I have never had to do that when I bought a car ever the dealer always does it. Now I get to drive away and hope it’s covered?! None of the staff came over said anything pretty much here are your keys have a nice day didn’t walk through the truck nothing. . . “Bye” is pretty much what you get. The atmosphere at Handy Downtown was they were doing you a favor not you are the customer. I have bought 5 Vehicles from this Handy organization, and this will be the last transaction I will ever have with them. More

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Thank you Ali Kamal for helping me get into my 2021 Venza. Thanks for your time and patience going over the features my Venza has to offer. You are the best Stacy Bates Venza. Thanks for your time and patience going over the features my Venza has to offer. You are the best Stacy Bates More

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I went to Samantha at the recommendation of my daughter. She understood the goals and budget we had. Within a week she had a vehicle withing our range. It was a no pressure process and Samantha was a com She understood the goals and budget we had. Within a week she had a vehicle withing our range. It was a no pressure process and Samantha was a complete pleasure to work with. More

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Samantha and Dennis took great care of us! We brought our puppy in and all the staff were very friendly and accommodating. We love our new Rav4! puppy in and all the staff were very friendly and accommodating. We love our new Rav4! More

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The salesperson I worked with, Lee Bodette, was very nice and polite. There were a few things that I wasn't happy with. 1) I was brought the more expensive model to test drive and was told that it was the mo and polite. There were a few things that I wasn't happy with. 1) I was brought the more expensive model to test drive and was told that it was the model I asked for. When I agreed to purchase it, I realized it was the more expensive model only when the financials paperwork was given to me to look at. I had been quoted an interest rate of 5.5%. 2) The next day when I came back to pick up the car, I told them I wanted the less expensive model, and then all of the sudden, the interest rate went up to 7.5%! What?? I told them that I wasn't interested and they got it down to 6.5%, but said that was the lowest they could go. This I do not understand. I purchased the car anyway and I love it, but there were at least 2 times, if not more, that I was taken advantage of. I am not sure if it was because I was a woman and shopping alone, or whether they try this with everyone. Not impressed. More

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Thank you Dennis, for helping me with my paperwork it nice working with you. I hope we meet again. Wish you all the best, Reuf Oric nice working with you. I hope we meet again. Wish you all the best, Reuf Oric More

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I was essentially ghosted by another local dealership, and found the communication and follow through at Handy’s unparalleled. They were honest, upfront, and I never once felt like I wasn’t getting the be and found the communication and follow through at Handy’s unparalleled. They were honest, upfront, and I never once felt like I wasn’t getting the best deal possible. Matt, Dennis, and Eric kept me laughing the entire time, and got me in and out in a flash. Even better, I didn’t feel rushed into making a decision or get the weird sleazy sales vibe. All around a great experience! I’ll be recommending Handy Toyota to everyone I know! More

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My experience at Handy Toyota was quite good...both Jesse (Sales) and Dennis made the buying experience personable and pleasant. They covered every detail necessary to provide me with a basic knowledge of t (Sales) and Dennis made the buying experience personable and pleasant. They covered every detail necessary to provide me with a basic knowledge of the vehicle and the dealership including what i can expect service-wise in the future. With over 5 decades of buying experiences in my lifetime, i feel that this was one of the best. You won't be disappointed at Handy Toyota. More

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Dave is a great sales man. I really enjoyed working with him. Down to earth, easy going, and very willing to help. I’d recommend handy Toyota to everyone. Thanks Dave! You the man! him. Down to earth, easy going, and very willing to help. I’d recommend handy Toyota to everyone. Thanks Dave! You the man! More

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Working with Samantha and Sam was seamless. They were quick to respond and made things happen In record time. Dennis was great and explained things well. Never felt pressured. Great experience! quick to respond and made things happen In record time. Dennis was great and explained things well. Never felt pressured. Great experience! More

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