Deneen Smeraldo

I would like to start off by saying that my review of the dealership has nothing to do with my sales lady. She was fantastic. My rating is 100% aimed at the finance department. Our finance guy was absolutely dealership has nothing to do with my sales lady. She was fantastic. My rating is 100% aimed at the finance department. Our finance guy was absolutely awful. When we got into his office from the very beginning he was very condescending and spoke to me like I was uneducated and had no idea how the car buying process worked. We finally came to an agreement on the gap and service portion. Then came the next big issue. We were in his office for hours and he kept telling us he is having computer issues, then he said we were going to sign paper documents, then he said we were going to sign remotely and continued to screw us around. Then we had to sign the paper work multiple times and through the purse of this I kept reconfirmed what our APR was going to be. He assured us what our interest rate would be finally after a couple of hours of this nonsense we were finally done. Fast forward to when I got my finance paper work and to my surprise this man changed the APR that we agreed to to something totally different. When we tried to confront him directly about this he again was very dismissive and spoke down to me. It is absolutely ridiculous that someone can mess up the contract and not take ownership of it, and not make an attempt to fix it. This will be my first and last purchase from Showcase Honda. The finance department does not take responsibility for their mistakes and they do not care about the customer. More

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Deneen Smeraldo is one of the most amazing sales associates. We have bought a number of cars from her over the last many years and continue to come back due to her consistent customer service and fo associates. We have bought a number of cars from her over the last many years and continue to come back due to her consistent customer service and follow-ups. We have referred many friends, relatives and colleagues to her or the last many years. We would highly recommend the company and Deneen Smeraldo as a dependable contact in the sales department. More

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I have purchased 3 new vehicles from Showcase Honda, The last 2 from Deneen. I enjoy working with her, she is very professional and has a great product knowledge. She working very well with me to achieve m last 2 from Deneen. I enjoy working with her, she is very professional and has a great product knowledge. She working very well with me to achieve my needs for a new automobile. I would not hesitate to recommend her to anyone looking for a wonderful new vehicle from Honda More

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The customer service here was phenomenal. They always take good care of me, which is why I have referred my family and friends. They always take good care of me, which is why I have referred my family and friends. More

by desiloo06 Verified Customer Verified Customer

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Deneen is first class in every way and took incredible care of me. She has a wonderful knowledgeable manner and didn’t waste valuable time. She took me on a great test drive and took even more time to te care of me. She has a wonderful knowledgeable manner and didn’t waste valuable time. She took me on a great test drive and took even more time to teach me about my new car. I highly recommend working with Deneen and showcase. I couldn’t be happier with the entire process from start to finish More

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Every time I come to this dealership I get quick and efficient service with no issues. I will always come back to Showcase Honda. efficient service with no issues. I will always come back to Showcase Honda. More

by vaviles2700 Verified Customer Verified Customer

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Deneen was wonderful. She listened to my needs and got me the deal I wanted. She listened to my needs and got me the deal I wanted. More

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Professionals that know how to get it done right. Came highly recommended and didn’t disappoint. Came highly recommended and didn’t disappoint. More

by jsaunders2009 Verified Customer Verified Customer

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Deneen was awesome, she had great costumer service and made buying my car nice and easy. I love my new Accord it drives like a dream. Thank you Showcase Honda for my new vehicle. Deneen is the best and de made buying my car nice and easy. I love my new Accord it drives like a dream. Thank you Showcase Honda for my new vehicle. Deneen is the best and definitely gets a 5 star ⭐️ review from me. More

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Deneen was very helpful. I appreciate her time. James Birchman in service is fantastic! I appreciate all he has done for me. I appreciate her time. James Birchman in service is fantastic! I appreciate all he has done for me. More

by TONYANDJENNIFERFLORES Verified Customer Verified Customer

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