Deion Thomas
Deion Thomas at Five Star Subaru of Grapevine
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Deion Thomas

Express Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
66 Reviews
5.0

66 Reviews

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66 Reviews of Deion Thomas

May 14, 2025

Dealership Rating
Employee Rating

Travis service advisor always takes good care of my family when they come in with their cars. We all 4 of us bring our cars and I am now brining another Subaru for a total of 5 cars for service with Tr More

by 12_Subarus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Gaines, Jason Womack, Matthew Branch, Stacie Blake , Travis Littrell is 5 stars consistently!

May 14, 2025

Five Star Subaru of Grapevine responded

Thank you, 12_Subarus, for taking the time to endorse Travis and the Five Star Subaru service center. We appreciate your loyalty and the chance to help you and your family! When you or your daughter need advice, give us a call at 817-438-1700. We are here for you! Safe travels, Jakob Ritter, Service Director

May 12, 2025

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I enjoyed the first rate attention I received at five star Subaru the salesman there was very professional service was outstanding and the customer relation manager Shantai, was very caring, knowledgeabl More

by GILSDORF4
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
May 13, 2025

Five Star Subaru of Grapevine responded

Thank you, GILSDORF4, for shopping at Five Star Subaru. We appreciate knowing you felt comfortable with your sales team. Don't hesitate to stop by or call 817-438-1700. Shantai and our staff are here to help you fully enjoy your new car. Congratulations! Best regards, David Cheney, General Sales Manager

April 29, 2025

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Service is great. Service advisors help each other out to facilitate service. Team approach was great. Communication had one hiccup on notifying when to expect to p More

by Freddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Housknecht

Apr 30, 2025

Five Star Subaru of Grapevine responded

Thank you, Freddie, for sharing your Five Star Subaru visit. We're glad to hear you experienced great service overall and appreciated our team approach to facilitating your vehicle's needs. We sincerely apologize for the miscommunication regarding your vehicle's pickup time. Thank you for your patience and understanding. We appreciate your business and hope to hear from you again at 817-438-1700. Best regards, Jakob Ritter, Service Director

April 22, 2025

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Impeccable service. I had the pleasure of working again with Deion Thomas. He is the best! More

by e.b.robison
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 23, 2025

Five Star Subaru of Grapevine responded

Thank you, e.b.robison, for recommending Deion and Five Star Subaru! Whenever you need vehicle advice, please reach us at 817-438-1700. We are always happy to share our advice and expertise. Safe travels! Take care, Jakob Ritter, Service Director

April 20, 2025

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Employee Rating

An outstanding service and treatment. Five Star Subaru made us feel like family, and best choice! More

by Abderrahmen Khardani
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 20, 2025

Five Star Subaru of Grapevine responded

Abderrahmen, Thank you for recognizing many of the Five Star Subaru staff! We appreciate you at the dealership and welcome you to call 817-438-1700 for vehicle advice any time. We want you to fully enjoy your ride. Best regards, Jakob Ritter, Service Director

April 15, 2025

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Employee Rating

First class service, first class people. Comfortable waiting room, solid wi-fi, alows me to work remotely while having my car serviced. They always keep me informed. Always a pleasant experi More

by althea824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2025

Five Star Subaru of Grapevine responded

Thanks, althea824, for rating your Five Star Subaru service visit. We are grateful to help with your automotive needs and look forward to welcoming you back in the future. Reach Deion or me at 817-438-1700 for vehicle advice or to set your next appointment. Best regards, Jakob Ritter, Service Director

April 04, 2025

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Employee Rating

We have always had great customer service. The attention to the customer is always appreciated. Great service. More

by cindy.williams32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2025

Five Star Subaru of Grapevine responded

Cindy, We're thrilled to hear you've consistently received great customer service at Five Star Subaru! We truly appreciate your feedback and are glad you feel our focus on customer care. Deion and our service team welcome the chance to care for your car. Reach us at 817-438-1700 for advice any time. Thank you, Jakob Ritter, Service Director

April 02, 2025

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Employee Rating

This dealership has great people whether from the service center, sales and management! Though I’m not really happy with my car, they make things better by being so helpful! More

by Big Wooee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Manager name: Jason

Apr 02, 2025

Five Star Subaru of Grapevine responded

Thank you, Big Wooee, for taking the time to share your Five Star Subaru experience. Deion, Jason, and I welcome any additional maintenance questions at 817-438-1700. We are here with advice any time you need it. Take care, Jakob Ritter, Service Director

March 13, 2025

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Employee Rating

Great experience. Dion met me immediately at my car. Asked if I would like the free car wash that was included, told me how long the service would take, and checked in More

by Vic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 14, 2025

Five Star Subaru of Grapevine responded

Vic, It's great to know that Dion's service met your expectations. We're committed to providing efficient and customer-focused service, and we're glad he made your visit a success. We appreciate your loyalty at Five Star Subaru. Reach us at 817-438-1700 any time. Safe travels, Jakob Ritter, Service Director

March 01, 2025

Dealership Rating
Employee Rating

Very courteous, polite, friendly, patient with my questions and knowledgeable. They always make me feel appreciated. More

by Irma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 02, 2025

Five Star Subaru of Grapevine responded

Thank you, Irma, for choosing Five Star Subaru for your car's care. Deion and our techs are focused on customer satisfaction. Be sure to call 817-438-1700 with questions any time. We are here to share our expertise. Safe travels and thanks again, Jakob Ritter, Service Director

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