Deanna Morgan

My 2022 X5 told me my coolant level was low and needed attention. I ignored it for a few days and finally called the dealership on Friday. They told me to just stop by and they’d check it out. I arrive attention. I ignored it for a few days and finally called the dealership on Friday. They told me to just stop by and they’d check it out. I arrived in a half hour and they took the car in right away. Within 10 minutes, I was told they found a leak and need to replace the water pump. I went to the desk and completed a work order and within an hour I had a new water pump and an oil change. Since my car was a certified used car when purchased, there was no charge for this excellent service. Matt and the entire crew did a great job and made this repeat customer very happy. More

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Flatbed tow to dealer. Received loaner. In out 20 minutes. Vehicle repaired later in day Received loaner. In out 20 minutes. Vehicle repaired later in day More

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As always, prompt and efficient work and always done right. Everyone has a smile and they always listen carefully so what my problem is. Will always do businesses at BMW of Shrewsbury right. Everyone has a smile and they always listen carefully so what my problem is. Will always do businesses at BMW of Shrewsbury More

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The whole tram from service through sales was very positive. They helped me to resolve any concerns I had moving to leasing or purchasing a new vehicle. There was no pressure, which for me was the bes positive. They helped me to resolve any concerns I had moving to leasing or purchasing a new vehicle. There was no pressure, which for me was the best experience for getting into a new vehicle. I had shopped Shrewsbury BMW one other time 7 years ago and the experience turned me off so I bought from another dealer. My service adviser convinced me to try again and he was right.. I’m glad I did. More

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10\10. I highly recommend anyone to come to this dealership if you want service or buying a car! I highly recommend anyone to come to this dealership if you want service or buying a car! More

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Always get excellent service from the BMW team. Great selection of drinks and snacks for the waiting room. Very well maintained and clean and feel very comfortable waiting for my BMW. Loving it. Great selection of drinks and snacks for the waiting room. Very well maintained and clean and feel very comfortable waiting for my BMW. Loving it. More

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McGovern is the BEST dealership around from sales to service to autobody I bought my first brand new car here in 2024 and now I will buy every car here for me and my family moving forward! Friendly know service to autobody I bought my first brand new car here in 2024 and now I will buy every car here for me and my family moving forward! Friendly knowledgeable was superior service I highly recommend More

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Lance is very knowledgeable, efficient and honest! I always go him first any car-related advice! I always go him first any car-related advice! More

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Service was great and consistent with other visits. They do a good job there that’s why I go back.. They do a good job there that’s why I go back.. More

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Great customer service, Theo was very polite. My car was well taking care of. Great job Theo My car was well taking care of. Great job Theo More

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