Deanna Morgan
Deanna Morgan at BMW of Shrewsbury

Deanna Morgan

Service Advisor

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.9
86 Reviews
4.9

86 Reviews

Write a Review

86 Reviews of Deanna Morgan

March 19, 2026

Dealership Rating
Employee Rating

I had an outstanding experience at the BMW dealership on March 17th thanks to Lance, my service rep. He was professional, attentive, and went above and beyond to make sure everything was handled smoothly More

by HeidiBX3
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lance Gendron, Matt Roy

Mar 20, 2026

BMW of Shrewsbury responded

Hi Heidi, we're pleased to hear that Lance and Matt made your visit a success at BMW of Shrewsbury. Thank you for your recommendation and we hope to see you again!

March 14, 2026

Dealership Rating
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Dealership is good. People are always helpful and nice. I have bought may cars here. However service no longer cleans the car at all. So after spending all that money More

by tmcrae04
Service Price Transparency
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Recommend Dealer
Yes
Mar 16, 2026

BMW of Shrewsbury responded

Thank you for your loyalty and feedback. We love hearing that the sales team has been consistently helpful and kind, but it's disappointing that the service department hasn't met your expectations. We'll work on improving this! - The BMW of Shrewsbury Team

February 09, 2026

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Awesome service in both the car repair side and sales side. From the moment I contacted the dealership everything went perfectly and smoothly. More

by steve
Service Price Transparency
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Recommend Dealer
Yes
Feb 09, 2026

BMW of Shrewsbury responded

Hi Steve, thank you for trusting BMW of Shrewsbury with your vehicle! We look forward to seeing you next time. Safe travels!

February 04, 2026

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Very responsive and thorough service team. They have good communication. Their attention to detail is very appreciated. More

by linehanleo01
Service Price Transparency
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Recommend Dealer
Yes
Feb 04, 2026

BMW of Shrewsbury responded

Thank you for sharing your kind feedback. We will pass along your comments to our team, and we hope to see you again at BMW of Shrewsbury. Safe travels!

January 09, 2026

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Good communication, everyone had a good attitude and service was completed on time. Loaner car process was easy More

by Markdavid1723
Service Price Transparency
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Recommend Dealer
Yes
Jan 09, 2026

BMW of Shrewsbury responded

We are so glad you are satisfied with our communication and service! Thank you for choosing BMW of Shrewsbury and for sharing your experience. We wish you safe travels ahead!

December 20, 2025

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Always easy to deal with. The used car manager Kenny and the general manager Brad are amazing. The service department is head and shoulders above all the rest. More

by Rmurphy6184
Sales Price Transparency
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Recommend Dealer
Yes
Dec 22, 2025

BMW of Shrewsbury responded

We love hearing about your experience with our team! We’ll be sure to pass on your kind words to Kenny, Brad, and everyone in our service department. Thank you for choosing BMW of Shrewsbury, and we hope to work with you again!

December 19, 2025

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Matt Roy in the service department is outstanding. His attention to detail, clear communication, and follow-through are exceptional. He kept me informed every step of the way, explained everything tho More

by sherwinhairstylist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Roy

Dec 19, 2025

BMW of Shrewsbury responded

We're thrilled to hear that Matt consistently delivers top-notch service at BMW of Shrewsbury. Your feedback means a lot to us, and we’ll be sure to pass along your kind words. Safe travels!

December 11, 2025

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Professional and honest work. If I buy car again,definitely this is the place I will. More

by Hamiyet Arslanbas
Service Price Transparency
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Recommend Dealer
Yes
Dec 11, 2025

BMW of Shrewsbury responded

We’re proud to have your support, Hamiyet! Thank you for choosing BMW of Shrewsbury above the rest!

November 12, 2025

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Employee Rating

Work was done on time and I was updated during the visit. They also found another issue. More

by jeffrey.romano64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Roy

Nov 13, 2025

BMW of Shrewsbury responded

We really appreciate you taking the time to leave BMW of Shrewsbury this awesome review!

November 07, 2025

Dealership Rating
Employee Rating

Peter and the service department staff offered me an excellent service . From reception to end. Peter kept me informed at all times regarding the progress of the service of my car and explained when I h More

by Colettesanta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Neslusan

Nov 10, 2025

BMW of Shrewsbury responded

We couldn’t ask for better feedback, Colette! Thanks for choosing BMW of Shrewsbury and sharing your support for Peter and the team.

Nov 10, 2025

Colettesanta responded

Peter, Deanna you guys are great . Visiting service department and Peter’s team gives me such peace of mind always . The super 10/10 team.💯

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