Dean Pontrelli
Dean Pontrelli at Mercedes-Benz of St. Charles

Dean Pontrelli | Page 3

Service Advisor

Mercedes-Benz of St. Charles

225 N. Randall Road
St. Charles, IL 60174

5.0
104 Reviews
5.0

104 Reviews

Write a Review

Dealership Experience

22 yrs, 5 mos

Industry Experience

22 yrs, 5 mos

Languages Spoken

English English

104 Reviews of Dean Pontrelli

February 10, 2023

Dealership Rating
Employee Rating

Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Matuszewski , Carol Bucaro

Feb 10, 2023

Mercedes-Benz of St. Charles responded

Thanks for your kind words and for being our customer, Mark!

February 07, 2023

Dealership Rating
Employee Rating

Very professional service staff. Always courteous and knowledgeable about all aspects of servicing our car. Provides excellent service assessments. More

by MJD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 08, 2023

Mercedes-Benz of St. Charles responded

Thanks for sharing your thoughts! We appreciate your support.

January 27, 2023

Dealership Rating
Employee Rating

The service staff at this deal greet you immediately, are friendly, helpful, and very professional. The service I have received so far has been excellent. I feel well cared for, and my car is getting great c More

by KLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gene Woods, Mark Matuszewski , Taylor Rogers

Jan 30, 2023

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our customer and look forward to working with you for many years to come!

November 01, 2022

Dealership Rating
Employee Rating

Professional and without reservation the best service any one can hope for and more , the people are superior. Great service!! More

by hprzekop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Matuszewski

Nov 01, 2022

Mercedes-Benz of St. Charles responded

Thanks for all your kind words. It's wonderful having customers like you!

October 17, 2022

Dealership Rating
Employee Rating

Dean was very helpful and professional. Fantastic service, great team in the Mercedes-Benz of St. Charles!! I got my service done and tire fixed efficiently. I am very pleased with their s More

by helen chan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 17, 2022

helen chan responded

Dean was very helpful and professional. Fantastic service, great team in the Mercedes-Benz of St. Charles!! I got my service done and tire fixed efficiently. I am very pleased with their service!!

June 11, 2022

Dealership Rating
Employee Rating

This is the first time I’ve brought my car in for service, a helpful technician showed me where to pull the car in, another got me squared away. Everyone so kind and efficient. I was told the fix wou More

by Abg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Matuszewski

Jun 13, 2022

Mercedes-Benz of St. Charles responded

Glad we were able to assist in your repair! Thanks for sharing. We appreciate your support.

May 22, 2022

Dealership Rating
Employee Rating

Fantasize service! Polite and super fast! Will definitely be back! No issues and everything was addressed More

by Happy2_cu2
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Matuszewski

May 23, 2022

Mercedes-Benz of St. Charles responded

Thrilled to have you! Thanks for sharing.

April 24, 2022

Dealership Rating
Employee Rating

Dealership always provides exceptional service. I would never go to any other MB dealer for my car. More

by ecseaberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Matuszewski , Brad

Apr 25, 2022

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our customer! Thanks for sharing!

April 08, 2022

Dealership Rating
Employee Rating

Convenient, quick analysis, loaner car during service. Washed and vacuumed car as an extra perk. More

by Curt B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Matuszewski

Apr 08, 2022

Mercedes-Benz of St. Charles responded

Thanks for sharing your thoughts, Curt! We appreciated your support.

March 22, 2022

Dealership Rating
Employee Rating

Great service department with an outstanding staff. Love working with Dean. He is knowledgeable and always has a smile on his face. More

by Jsalomon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dean Pontrelli

Mar 23, 2022

Mercedes-Benz of St. Charles responded

It is always our pleasure working with you! Thanks for sharing.

Dealership Inventory (190 Vehicles)

new 2027 Mercedes-Benz GLE 450 car, priced at $93,843
2027 Mercedes-Benz GLE 450
new
Dark Petrol exterior
Automatic
All-wheel Drive
used 2023 Hyundai Palisade car, priced at $31,312
2023 Hyundai Palisade
used
Hyper White exterior
Automatic
All-wheel Drive
used 2024 Mercedes-Benz Sprinter 2500 car, priced at $40,400
2024 Mercedes-Benz Sprinter 2500
used
White exterior
Automanual
Rear-wheel Drive
used 2021 Mercedes-Benz AMG G 63 car, priced at $158,306
2021 Mercedes-Benz AMG G 63
used
Black exterior
Automanual
All-wheel Drive
used 2021 Jeep Gladiator car, priced at $27,912
2021 Jeep Gladiator
used
Granite Crystal Metallic Clearcoat exterior
Automatic
Four-wheel Drive
used 2019 Lincoln Navigator car, priced at $32,312
2019 Lincoln Navigator
used
Rhapsody Blue exterior
Unknown
Four-wheel Drive