Dean Pontrelli | Page 11

We feel totally confident when we bring our vehicle to Mercedes Benz of St. Charles. Our car is in great hands. Dean, the Service Advisor, did a wonderful job of educating us on what services are coming Mercedes Benz of St. Charles. Our car is in great hands. Dean, the Service Advisor, did a wonderful job of educating us on what services are coming up and the associated approximate costs for them. We are so grateful and feel like we can plan forward appropriately. We are very grateful for Dean's customer service and the dealership overall. Our only comment for improvement was the wait (40 minutes) between arrival for service and meeting with a Service Advisor. With that being said, it is a wonderful, comfortable atmosphere to be in while waiting. The lounge is a wonderful, clean space with a news channel on the tv and a beverage counter too. Thank you! More

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Easy to use dealership - close to my house and service personnel were very curtious and expremely prompt when I pulled in - will continue to bing my car there for service. personnel were very curtious and expremely prompt when I pulled in - will continue to bing my car there for service. More

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Everyone was very pleasant. Explained what the service entailed and was on-time based upon the estimation. Nice group of people. The place was very clean. The waiting room had coffee and water and a TV t entailed and was on-time based upon the estimation. Nice group of people. The place was very clean. The waiting room had coffee and water and a TV to make the time go by faster. And it was fun to look at all the new cars in the showroom. More

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Was in and out in 30 minutes. Faster than Jimmy Johns. Dean was exceptional and very professional in handling the repairs to my new car Dean was exceptional and very professional in handling the repairs to my new car More

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